Consistency is a long standing issue faced by dialogue models. In this paper, we frame the consistency of dialogue agents as natural language inference (NLI) and create a new natural language inference dataset called Dialogue NLI. We propose a method which demonstrates that a model trained on Dialogue NLI can be used to improve the consistency of a dialogue model, and evaluate the method with human evaluation and with automatic metrics on a suite of evaluation sets designed to measure a dialogue model's consistency.
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As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.
User engagement is a critical metric for evaluating the quality of open-domain dialogue systems. Prior work has focused on conversation-level engagement by using heuristically constructed features such as the number of turns and the total time of the conversation. In this paper, we investigate the possibility and efficacy of estimating utterance-level engagement and define a novel metric, {\em predictive engagement}, for automatic evaluation of open-domain dialogue systems. Our experiments demonstrate that (1) human annotators have high agreement on assessing utterance-level engagement scores; (2) conversation-level engagement scores can be predicted from properly aggregated utterance-level engagement scores. Furthermore, we show that the utterance-level engagement scores can be learned from data. These scores can improve automatic evaluation metrics for open-domain dialogue systems, as shown by correlation with human judgements. This suggests that predictive engagement can be used as a real-time feedback for training better dialogue models.
We introduce a new large-scale NLI benchmark dataset, collected via an iterative, adversarial human-and-model-in-the-loop procedure. We show that training models on this new dataset leads to state-of-the-art performance on a variety of popular NLI benchmarks, while posing a more difficult challenge with its new test set. Our analysis sheds light on the shortcomings of current state-of-the-art models, and shows that non-expert annotators are successful at finding their weaknesses. The data collection method can be applied in a never-ending learning scenario, becoming a moving target for NLU, rather than a static benchmark that will quickly saturate.
The latest work on language representations carefully integrates contextualized features into language model training, which enables a series of success especially in various machine reading comprehension and natural language inference tasks. However, the existing language representation models including ELMo, GPT and BERT only exploit plain context-sensitive features such as character or word embeddings. They rarely consider incorporating structured semantic information which can provide rich semantics for language representation. To promote natural language understanding, we propose to incorporate explicit contextual semantics from pre-trained semantic role labeling, and introduce an improved language representation model, Semantics-aware BERT (SemBERT), which is capable of explicitly absorbing contextual semantics over a BERT backbone. SemBERT keeps the convenient usability of its BERT precursor in a light fine-tuning way without substantial task-specific modifications. Compared with BERT, semantics-aware BERT is as simple in concept but more powerful. It obtains new state-of-the-art or substantially improves results on ten reading comprehension and language inference tasks.
We study learning of a matching model for response selection in retrieval-based dialogue systems. The problem is equally important with designing the architecture of a model, but is less explored in existing literature. To learn a robust matching model from noisy training data, we propose a general co-teaching framework with three specific teaching strategies that cover both teaching with loss functions and teaching with data curriculum. Under the framework, we simultaneously learn two matching models with independent training sets. In each iteration, one model transfers the knowledge learned from its training set to the other model, and at the same time receives the guide from the other model on how to overcome noise in training. Through being both a teacher and a student, the two models learn from each other and get improved together. Evaluation results on two public data sets indicate that the proposed learning approach can generally and significantly improve the performance of existing matching models.
Neural language representation models such as BERT pre-trained on large-scale corpora can well capture rich semantic patterns from plain text, and be fine-tuned to consistently improve the performance of various NLP tasks. However, the existing pre-trained language models rarely consider incorporating knowledge graphs (KGs), which can provide rich structured knowledge facts for better language understanding. We argue that informative entities in KGs can enhance language representation with external knowledge. In this paper, we utilize both large-scale textual corpora and KGs to train an enhanced language representation model (ERNIE), which can take full advantage of lexical, syntactic, and knowledge information simultaneously. The experimental results have demonstrated that ERNIE achieves significant improvements on various knowledge-driven tasks, and meanwhile is comparable with the state-of-the-art model BERT on other common NLP tasks. The source code of this paper can be obtained from //github.com/thunlp/ERNIE.
Natural Language Inference (NLI) is fundamental to many Natural Language Processing (NLP) applications including semantic search and question answering. The NLI problem has gained significant attention thanks to the release of large scale, challenging datasets. Present approaches to the problem largely focus on learning-based methods that use only textual information in order to classify whether a given premise entails, contradicts, or is neutral with respect to a given hypothesis. Surprisingly, the use of methods based on structured knowledge -- a central topic in artificial intelligence -- has not received much attention vis-a-vis the NLI problem. While there are many open knowledge bases that contain various types of reasoning information, their use for NLI has not been well explored. To address this, we present a combination of techniques that harness knowledge graphs to improve performance on the NLI problem in the science questions domain. We present the results of applying our techniques on text, graph, and text-to-graph based models, and discuss implications for the use of external knowledge in solving the NLI problem. Our model achieves the new state-of-the-art performance on the NLI problem over the SciTail science questions dataset.
In this paper, we analyze several neural network designs (and their variations) for sentence pair modeling and compare their performance extensively across eight datasets, including paraphrase identification, semantic textual similarity, natural language inference, and question answering tasks. Although most of these models have claimed state-of-the-art performance, the original papers often reported on only one or two selected datasets. We provide a systematic study and show that (i) encoding contextual information by LSTM and inter-sentence interactions are critical, (ii) Tree-LSTM does not help as much as previously claimed but surprisingly improves performance on Twitter datasets, (iii) the Enhanced Sequential Inference Model is the best so far for larger datasets, while the Pairwise Word Interaction Model achieves the best performance when less data is available. We release our implementations as an open-source toolkit.
The recent years have seen a revival of interest in textual entailment, sparked by i) the emergence of powerful deep neural network learners for natural language processing and ii) the timely development of large-scale evaluation datasets such as SNLI. Recast as natural language inference, the problem now amounts to detecting the relation between pairs of statements: they either contradict or entail one another, or they are mutually neutral. Current research in natural language inference is effectively exclusive to English. In this paper, we propose to advance the research in SNLI-style natural language inference toward multilingual evaluation. To that end, we provide test data for four major languages: Arabic, French, Spanish, and Russian. We experiment with a set of baselines. Our systems are based on cross-lingual word embeddings and machine translation. While our best system scores an average accuracy of just over 75%, we focus largely on enabling further research in multilingual inference.
Attention mechanism has been used as an ancillary means to help RNN or CNN. However, the Transformer (Vaswani et al., 2017) recently recorded the state-of-the-art performance in machine translation with a dramatic reduction in training time by solely using attention. Motivated by the Transformer, Directional Self Attention Network (Shen et al., 2017), a fully attention-based sentence encoder, was proposed. It showed good performance with various data by using forward and backward directional information in a sentence. But in their study, not considered at all was the distance between words, an important feature when learning the local dependency to help understand the context of input text. We propose Distance-based Self-Attention Network, which considers the word distance by using a simple distance mask in order to model the local dependency without losing the ability of modeling global dependency which attention has inherent. Our model shows good performance with NLI data, and it records the new state-of-the-art result with SNLI data. Additionally, we show that our model has a strength in long sentences or documents.
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