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Natural Language Understanding (NLU) is a branch of Natural Language Processing (NLP) that uses intelligent computer software to understand texts that encode human knowledge. Recent years have witnessed notable progress across various NLU tasks with deep learning techniques, especially with pretrained language models. Besides proposing more advanced model architectures, constructing more reliable and trustworthy datasets also plays a huge role in improving NLU systems, without which it would be impossible to train a decent NLU model. It's worth noting that the human ability of understanding natural language is flexible and robust. On the contrary, most of existing NLU systems fail to achieve desirable performance on out-of-domain data or struggle on handling challenging items (e.g., inherently ambiguous items, adversarial items) in the real world. Therefore, in order to have NLU models understand human language more effectively, it is expected to prioritize the study on robust natural language understanding. In this thesis, we deem that NLU systems are consisting of two components: NLU models and NLU datasets. As such, we argue that, to achieve robust NLU, the model architecture/training and the dataset are equally important. Specifically, we will focus on three NLU tasks to illustrate the robustness problem in different NLU tasks and our contributions (i.e., novel models and new datasets) to help achieve more robust natural language understanding. Moving forward, the ultimate goal for robust natural language understanding is to build NLU models which can behave humanly. That is, it's expected that robust NLU systems are capable to transfer the knowledge from training corpus to unseen documents more reliably and survive when encountering challenging items even if the system doesn't know a priori of users' inputs.

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Pretrained language models (PLMs) have demonstrated remarkable performance in various natural language processing tasks: Unidirectional PLMs (e.g., GPT) are well known for their superior text generation capabilities; bidirectional PLMs (e.g., BERT) have been the prominent choice for natural language understanding (NLU) tasks. While both types of models have achieved promising few-shot learning performance, their potential for zero-shot learning has been underexplored. In this paper, we present a simple approach that uses both types of PLMs for fully zero-shot learning of NLU tasks without requiring any task-specific data: A unidirectional PLM generates class-conditioned texts guided by prompts, which are used as the training data for fine-tuning a bidirectional PLM. With quality training data selected based on the generation probability and regularization techniques (label smoothing and temporal ensembling) applied to the fine-tuning stage for better generalization and stability, our approach demonstrates strong performance across seven classification tasks of the GLUE benchmark (e.g., 72.3/73.8 on MNLI-m/mm and 92.8 on SST-2), significantly outperforming zero-shot prompting methods and achieving even comparable results to strong few-shot approaches using 32 training samples per class.

In this paper we apply our understanding of the radical enactivist agenda to the classic AI-hard problem of Natural Language Understanding. When Turing devised his famous test the assumption was that a computer could use language and the challenge would be to mimic human intelligence. It turned out playing chess and formal logic were easy compared to understanding what people say. The techniques of good old-fashioned AI (GOFAI) assume symbolic representation is the core of reasoning and by that paradigm human communication consists of transferring representations from one mind to another. However, one finds that representations appear in another's mind, without appearing in the intermediary language. People communicate by mind reading it seems. Systems with speech interfaces such as Alexa and Siri are of course common, but they are limited. Rather than adding mind reading skills, we introduced a "cheat" that enabled our systems to fake it. The cheat is simple and only slightly interesting to computer scientists and not at all interesting to philosophers. However, reading about the enactivist idea that we "directly perceive" the intentions of others, our cheat took on a new light and in this paper look again at how natural language understanding might actually work between humans.

As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.

Language is central to human intelligence. We review recent breakthroughs in machine language processing and consider what remains to be achieved. Recent approaches rely on domain general principles of learning and representation captured in artificial neural networks. Most current models, however, focus too closely on language itself. In humans, language is part of a larger system for acquiring, representing, and communicating about objects and situations in the physical and social world, and future machine language models should emulate such a system. We describe existing machine models linking language to concrete situations, and point toward extensions to address more abstract cases. Human language processing exploits complementary learning systems, including a deep neural network-like learning system that learns gradually as machine systems do, as well as a fast-learning system that supports learning new information quickly. Adding such a system to machine language models will be an important further step toward truly human-like language understanding.

Learning general representations of text is a fundamental problem for many natural language understanding (NLU) tasks. Previously, researchers have proposed to use language model pre-training and multi-task learning to learn robust representations. However, these methods can achieve sub-optimal performance in low-resource scenarios. Inspired by the recent success of optimization-based meta-learning algorithms, in this paper, we explore the model-agnostic meta-learning algorithm (MAML) and its variants for low-resource NLU tasks. We validate our methods on the GLUE benchmark and show that our proposed models can outperform several strong baselines. We further empirically demonstrate that the learned representations can be adapted to new tasks efficiently and effectively.

Question Answering has recently received high attention from artificial intelligence communities due to the advancements in learning technologies. Early question answering models used rule-based approaches and moved to the statistical approach to address the vastly available information. However, statistical approaches are shown to underperform in handling the dynamic nature and the variation of language. Therefore, learning models have shown the capability of handling the dynamic nature and variations in language. Many deep learning methods have been introduced to question answering. Most of the deep learning approaches have shown to achieve higher results compared to machine learning and statistical methods. The dynamic nature of language has profited from the nonlinear learning in deep learning. This has created prominent success and a spike in work on question answering. This paper discusses the successes and challenges in question answering question answering systems and techniques that are used in these challenges.

Commonsense knowledge and commonsense reasoning are some of the main bottlenecks in machine intelligence. In the NLP community, many benchmark datasets and tasks have been created to address commonsense reasoning for language understanding. These tasks are designed to assess machines' ability to acquire and learn commonsense knowledge in order to reason and understand natural language text. As these tasks become instrumental and a driving force for commonsense research, this paper aims to provide an overview of existing tasks and benchmarks, knowledge resources, and learning and inference approaches toward commonsense reasoning for natural language understanding. Through this, our goal is to support a better understanding of the state of the art, its limitations, and future challenges.

In this paper, we present a Multi-Task Deep Neural Network (MT-DNN) for learning representations across multiple natural language understanding (NLU) tasks. MT-DNN not only leverages large amounts of cross-task data, but also benefits from a regularization effect that leads to more general representations in order to adapt to new tasks and domains. MT-DNN extends the model proposed in Liu et al. (2015) by incorporating a pre-trained bidirectional transformer language model, known as BERT (Devlin et al., 2018). MT-DNN obtains new state-of-the-art results on ten NLU tasks, including SNLI, SciTail, and eight out of nine GLUE tasks, pushing the GLUE benchmark to 82.2% (1.8% absolute improvement). We also demonstrate using the SNLI and SciTail datasets that the representations learned by MT-DNN allow domain adaptation with substantially fewer in-domain labels than the pre-trained BERT representations. Our code and pre-trained models will be made publicly available.

Recently advancements in sequence-to-sequence neural network architectures have led to an improved natural language understanding. When building a neural network-based Natural Language Understanding component, one main challenge is to collect enough training data. The generation of a synthetic dataset is an inexpensive and quick way to collect data. Since this data often has less variety than real natural language, neural networks often have problems to generalize to unseen utterances during testing. In this work, we address this challenge by using multi-task learning. We train out-of-domain real data alongside in-domain synthetic data to improve natural language understanding. We evaluate this approach in the domain of airline travel information with two synthetic datasets. As out-of-domain real data, we test two datasets based on the subtitles of movies and series. By using an attention-based encoder-decoder model, we were able to improve the F1-score over strong baselines from 80.76 % to 84.98 % in the smaller synthetic dataset.

We introduce the first system towards the novel task of answering complex multisentence recommendation questions in the tourism domain. Our solution uses a pipeline of two modules: question understanding and answering. For question understanding, we define an SQL-like query language that captures the semantic intent of a question; it supports operators like subset, negation, preference and similarity, which are often found in recommendation questions. We train and compare traditional CRFs as well as bidirectional LSTM-based models for converting a question to its semantic representation. We extend these models to a semisupervised setting with partially labeled sequences gathered through crowdsourcing. We find that our best model performs semi-supervised training of BiDiLSTM+CRF with hand-designed features and CCM(Chang et al., 2007) constraints. Finally, in an end to end QA system, our answering component converts our question representation into queries fired on underlying knowledge sources. Our experiments on two different answer corpora demonstrate that our system can significantly outperform baselines with up to 20 pt higher accuracy and 17 pt higher recall.

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