We describe a class of tasks called decision-oriented dialogues, in which AI assistants must collaborate with one or more humans via natural language to help them make complex decisions. We formalize three domains in which users face everyday decisions: (1) choosing an assignment of reviewers to conference papers, (2) planning a multi-step itinerary in a city, and (3) negotiating travel plans for a group of friends. In each of these settings, AI assistants and users have disparate abilities that they must combine to arrive at the best decision: assistants can access and process large amounts of information, while users have preferences and constraints external to the system. For each task, we build a dialogue environment where agents receive a reward based on the quality of the final decision they reach. Using these environments, we collect human-human dialogues with humans playing the role of assistant. To compare how current AI assistants communicate in these settings, we present baselines using large language models in self-play. Finally, we highlight a number of challenges models face in decision-oriented dialogues, ranging from efficient communication to reasoning and optimization, and release our environments as a testbed for future modeling work.
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With the introduction of collaborative robots, humans and robots can now work together in close proximity and share the same workspace. However, this collaboration presents various challenges that need to be addressed to ensure seamless cooperation between the agents. This paper focuses on task planning for human-robot collaboration, taking into account the human's performance and their preference for following or leading. Unlike conventional task allocation methods, the proposed system allows both the robot and human to select and assign tasks to each other. Our previous studies evaluated the proposed framework in a computer simulation environment. This paper extends the research by implementing the algorithm in a real scenario where a human collaborates with a Fetch mobile manipulator robot. We briefly describe the experimental setup, procedure and implementation of the planned user study. As a first step, in this paper, we report on a system evaluation study where the experimenter enacted different possible behaviours in terms of leader/follower preferences that can occur in a user study. Results show that the robot can adapt and respond appropriately to different human agent behaviours, enacted by the experimenter. A future user study will evaluate the system with human participants.
In settings where users are both time-pressured and need high accuracy, such as doctors working in Emergency Rooms, we want to provide AI assistance that both increases accuracy and reduces time. However, different types of AI assistance have different benefits: some reduce time taken while increasing overreliance on AI, while others do the opposite. We therefore want to adapt what AI assistance we show depending on various properties (of the question and of the user) in order to best tradeoff our two objectives. We introduce a study where users have to prescribe medicines to aliens, and use it to explore the potential for adapting AI assistance. We find evidence that it is beneficial to adapt our AI assistance depending on the question, leading to good tradeoffs between time taken and accuracy. Future work would consider machine-learning algorithms (such as reinforcement learning) to automatically adapt quickly.
As social robots see increasing deployment within the general public, improving the interaction with those robots is essential. Spoken language offers an intuitive interface for the human-robot interaction (HRI), with dialogue management (DM) being a key component in those interactive systems. Yet, to overcome current challenges and manage smooth, informative and engaging interaction a more structural approach to combining HRI and DM is needed. In this systematic review, we analyse the current use of DM in HRI and focus on the type of dialogue manager used, its capabilities, evaluation methods and the challenges specific to DM in HRI. We identify the challenges and current scientific frontier related to the DM approach, interaction domain, robot appearance, physical situatedness and multimodality.
We discuss important aspects of HCI research regarding Research Data Management (RDM) to achieve better publication processes and higher reuse of HCI research results. Various context elements of RDM for HCI are discussed, including examples of existing and emerging infrastructures for RDM. We briefly discuss existing approaches and come up with additional aspects which need to be addressed. This is to apply the so-called FAIR principle fully, which -- besides being findable and accessible -- also includes interoperability and reusability. We also discuss briefly the kind of research data types that play a role here and propose to build on existing work and involve the HCI scientific community to improve current practices.
The past few years have seen rapid progress in combining reinforcement learning (RL) with deep learning. Various breakthroughs ranging from games to robotics have spurred the interest in designing sophisticated RL algorithms and systems. However, the prevailing workflow in RL is to learn tabula rasa, which may incur computational inefficiency. This precludes continuous deployment of RL algorithms and potentially excludes researchers without large-scale computing resources. In many other areas of machine learning, the pretraining paradigm has shown to be effective in acquiring transferable knowledge, which can be utilized for a variety of downstream tasks. Recently, we saw a surge of interest in Pretraining for Deep RL with promising results. However, much of the research has been based on different experimental settings. Due to the nature of RL, pretraining in this field is faced with unique challenges and hence requires new design principles. In this survey, we seek to systematically review existing works in pretraining for deep reinforcement learning, provide a taxonomy of these methods, discuss each sub-field, and bring attention to open problems and future directions.
Trust has emerged as a key factor in people's interactions with AI-infused systems. Yet, little is known about what models of trust have been used and for what systems: robots, virtual characters, smart vehicles, decision aids, or others. Moreover, there is yet no known standard approach to measuring trust in AI. This scoping review maps out the state of affairs on trust in human-AI interaction (HAII) from the perspectives of models, measures, and methods. Findings suggest that trust is an important and multi-faceted topic of study within HAII contexts. However, most work is under-theorized and under-reported, generally not using established trust models and missing details about methods, especially Wizard of Oz. We offer several targets for systematic review work as well as a research agenda for combining the strengths and addressing the weaknesses of the current literature.
Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques, especially the recent pre-trained language models (PrLMs). Among these studies, the fundamental yet challenging type of task is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the technical perspective of dialogue modeling for the dialogue comprehension task. We summarize the characteristics and challenges of dialogue comprehension in contrast to plain-text reading comprehension. Then, we discuss three typical patterns of dialogue modeling. In addition, we categorize dialogue-related pre-training techniques which are employed to enhance PrLMs in dialogue scenarios. Finally, we highlight the technical advances in recent years and point out the lessons from the empirical analysis and the prospects towards a new frontier of researches.
Dialogue systems are a popular Natural Language Processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning-based due to the outstanding performance. In this survey, we mainly focus on the deep learning-based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present in the area of dialogue systems and dialogue-related tasks, extensively covering the popular frameworks, topics, and datasets.
Recommender systems play a fundamental role in web applications in filtering massive information and matching user interests. While many efforts have been devoted to developing more effective models in various scenarios, the exploration on the explainability of recommender systems is running behind. Explanations could help improve user experience and discover system defects. In this paper, after formally introducing the elements that are related to model explainability, we propose a novel explainable recommendation model through improving the transparency of the representation learning process. Specifically, to overcome the representation entangling problem in traditional models, we revise traditional graph convolution to discriminate information from different layers. Also, each representation vector is factorized into several segments, where each segment relates to one semantic aspect in data. Different from previous work, in our model, factor discovery and representation learning are simultaneously conducted, and we are able to handle extra attribute information and knowledge. In this way, the proposed model can learn interpretable and meaningful representations for users and items. Unlike traditional methods that need to make a trade-off between explainability and effectiveness, the performance of our proposed explainable model is not negatively affected after considering explainability. Finally, comprehensive experiments are conducted to validate the performance of our model as well as explanation faithfulness.
Incorporating knowledge graph into recommender systems has attracted increasing attention in recent years. By exploring the interlinks within a knowledge graph, the connectivity between users and items can be discovered as paths, which provide rich and complementary information to user-item interactions. Such connectivity not only reveals the semantics of entities and relations, but also helps to comprehend a user's interest. However, existing efforts have not fully explored this connectivity to infer user preferences, especially in terms of modeling the sequential dependencies within and holistic semantics of a path. In this paper, we contribute a new model named Knowledge-aware Path Recurrent Network (KPRN) to exploit knowledge graph for recommendation. KPRN can generate path representations by composing the semantics of both entities and relations. By leveraging the sequential dependencies within a path, we allow effective reasoning on paths to infer the underlying rationale of a user-item interaction. Furthermore, we design a new weighted pooling operation to discriminate the strengths of different paths in connecting a user with an item, endowing our model with a certain level of explainability. We conduct extensive experiments on two datasets about movie and music, demonstrating significant improvements over state-of-the-art solutions Collaborative Knowledge Base Embedding and Neural Factorization Machine.
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