Reminiscence therapy is an inexpensive non-pharmacological therapy commonly used due to its therapeutic value for PwD, as it can be used to promote independence, positive moods and behavior, and improve their quality of life. Caregivers are one of the main pillars in the adoption of digital technologies for reminiscence therapy, as they are responsible for its administration. Despite their comprehensive understanding of the needs and difficulties associated with the therapy, their perspective has not been fully taken into account in the development of existing technological solutions. To inform the design of technological solutions within dementia care, we followed a user-centered design approach through worldwide surveys, follow-up semi-structured interviews, and focus groups. Seven hundred and seven informal and 52 formal caregivers participated in our study. Our findings show that technological solutions must provide mechanisms to carry out the therapy in a simple way, reducing the amount of work for caregivers when preparing and conducting therapy sessions. They should also diversify and personalize the current session (and following ones) based on both the biographical information of the PwD and their emotional reactions. This is particularly important since the PwD often become agitated, aggressive or angry, and caregivers might not know how to properly deal with this situation (in particular, the informal ones). Additionally, formal caregivers need an easy way to manage information of the different PwD they take care of, and consult the history of sessions performed (in particular, to identify images that triggered negative emotional reactions, and consult any notes taken about them). As a result, we present a list of validated functional requirements gathered for the PwD and both formal and informal caregivers, as well as the corresponding expected primary and secondary outcomes.
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Interactive machine learning (IML) is a field of research that explores how to leverage both human and computational abilities in decision making systems. IML represents a collaboration between multiple complementary human and machine intelligent systems working as a team, each with their own unique abilities and limitations. This teamwork might mean that both systems take actions at the same time, or in sequence. Two major open research questions in the field of IML are: "How should we design systems that can learn to make better decisions over time with human interaction?" and "How should we evaluate the design and deployment of such systems?" A lack of appropriate consideration for the humans involved can lead to problematic system behaviour, and issues of fairness, accountability, and transparency. Thus, our goal with this work is to present a human-centred guide to designing and evaluating IML systems while mitigating risks. This guide is intended to be used by machine learning practitioners who are responsible for the health, safety, and well-being of interacting humans. An obligation of responsibility for public interaction means acting with integrity, honesty, fairness, and abiding by applicable legal statutes. With these values and principles in mind, we as a machine learning research community can better achieve goals of augmenting human skills and abilities. This practical guide therefore aims to support many of the responsible decisions necessary throughout the iterative design, development, and dissemination of IML systems.
Since 2010, the output of a risk assessment tool that predicts how likely an individual is to commit severe violence against their partner has been integrated within the Basque country courtrooms. The EPV-R, the tool developed to assist police officers during the assessment of gender-based violence cases, was also incorporated to assist the decision-making of judges. With insufficient training, judges are exposed to an algorithmic output that influences the human decision of adopting measures in cases of gender-based violence. In this paper, we examine the risks, harms and limits of algorithmic governance within the context of gender-based violence. Through the lens of an Spanish judge exposed to this tool, we analyse how the EPV-R is impacting on the justice system. Moving beyond the risks of unfair and biased algorithmic outputs, we examine legal, social and technical pitfalls such as opaque implementation, efficiency's paradox and feedback loop, that could led to unintended consequences on women who suffer gender-based violence. Our interdisciplinary framework highlights the importance of understanding the impact and influence of risk assessment tools within judicial decision-making and increase awareness about its implementation in this context.
In recent years, the field of explainable AI (XAI) has produced a vast collection of algorithms, providing a useful toolbox for researchers and practitioners to build XAI applications. With the rich application opportunities, explainability is believed to have moved beyond a demand by data scientists or researchers to comprehend the models they develop, to an essential requirement for people to trust and adopt AI deployed in numerous domains. However, explainability is an inherently human-centric property and the field is starting to embrace human-centered approaches. Human-computer interaction (HCI) research and user experience (UX) design in this area are becoming increasingly important. In this chapter, we begin with a high-level overview of the technical landscape of XAI algorithms, then selectively survey our own and other recent HCI works that take human-centered approaches to design, evaluate, and provide conceptual and methodological tools for XAI. We ask the question "what are human-centered approaches doing for XAI" and highlight three roles that they play in shaping XAI technologies by helping navigate, assess and expand the XAI toolbox: to drive technical choices by users' explainability needs, to uncover pitfalls of existing XAI methods and inform new methods, and to provide conceptual frameworks for human-compatible XAI.
Recent developments in Artificial Intelligence (AI) have fueled the emergence of human-AI collaboration, a setting where AI is a coequal partner. Especially in clinical decision-making, it has the potential to improve treatment quality by assisting overworked medical professionals. Even though research has started to investigate the utilization of AI for clinical decision-making, its potential benefits do not imply its adoption by medical professionals. While several studies have started to analyze adoption criteria from a technical perspective, research providing a human-centered perspective with a focus on AI's potential for becoming a coequal team member in the decision-making process remains limited. Therefore, in this work, we identify factors for the adoption of human-AI collaboration by conducting a series of semi-structured interviews with experts in the healthcare domain. We identify six relevant adoption factors and highlight existing tensions between them and effective human-AI collaboration.
The emerging public awareness and government regulations of data privacy motivate new paradigms of collecting and analyzing data that are transparent and acceptable to data owners. We present a new concept of privacy and corresponding data formats, mechanisms, and theories for privatizing data during data collection. The privacy, named Interval Privacy, enforces the raw data conditional distribution on the privatized data to be the same as its unconditional distribution over a nontrivial support set. Correspondingly, the proposed privacy mechanism will record each data value as a random interval (or, more generally, a range) containing it. The proposed interval privacy mechanisms can be easily deployed through survey-based data collection interfaces, e.g., by asking a respondent whether its data value is within a randomly generated range. Another unique feature of interval mechanisms is that they obfuscate the truth but do not perturb it. Using narrowed range to convey information is complementary to the popular paradigm of perturbing data. Also, the interval mechanisms can generate progressively refined information at the discretion of individuals, naturally leading to privacy-adaptive data collection. We develop different aspects of theory such as composition, robustness, distribution estimation, and regression learning from interval-valued data. Interval privacy provides a new perspective of human-centric data privacy where individuals have a perceptible, transparent, and simple way of sharing sensitive data.
Microcosm, Hyper-G, and the Web were developed and released after 1989. There were strengths and weaknesses associate with each of these hypertext systems. The architectures of these systems were relatively different from one another. Standing above its competitors, the Web became the largest and most popular information system. This paper analyses the reasons for which the Web became the first successful hypermedia system by looking and evaluating the architecture of the Web, Hyper-G, and Microcosm systems. Three reasons will be given beyond this success with some lessons to learn. Currently, Semantic Web is a recent development of the Web to provide conceptual hypermedia. More importantly, study of the Web with its impact on technical, socio-cultural, and economical agendas is introduced as web science.
Designers reportedly struggle with design optimization tasks where they are asked to find a combination of design parameters that maximizes a given set of objectives. In HCI, design optimization problems are often exceedingly complex, involving multiple objectives and expensive empirical evaluations. Model-based computational design algorithms assist designers by generating design examples during design, however they assume a model of the interaction domain. Black box methods for assistance, on the other hand, can work with any design problem. However, virtually all empirical studies of this human-in-the-loop approach have been carried out by either researchers or end-users. The question stands out if such methods can help designers in realistic tasks. In this paper, we study Bayesian optimization as an algorithmic method to guide the design optimization process. It operates by proposing to a designer which design candidate to try next, given previous observations. We report observations from a comparative study with 40 novice designers who were tasked to optimize a complex 3D touch interaction technique. The optimizer helped designers explore larger proportions of the design space and arrive at a better solution, however they reported lower agency and expressiveness. Designers guided by an optimizer reported lower mental effort but also felt less creative and less in charge of the progress. We conclude that human-in-the-loop optimization can support novice designers in cases where agency is not critical.
Properly handling missing data is a fundamental challenge in recommendation. Most present works perform negative sampling from unobserved data to supply the training of recommender models with negative signals. Nevertheless, existing negative sampling strategies, either static or adaptive ones, are insufficient to yield high-quality negative samples --- both informative to model training and reflective of user real needs. In this work, we hypothesize that item knowledge graph (KG), which provides rich relations among items and KG entities, could be useful to infer informative and factual negative samples. Towards this end, we develop a new negative sampling model, Knowledge Graph Policy Network (KGPolicy), which works as a reinforcement learning agent to explore high-quality negatives. Specifically, by conducting our designed exploration operations, it navigates from the target positive interaction, adaptively receives knowledge-aware negative signals, and ultimately yields a potential negative item to train the recommender. We tested on a matrix factorization (MF) model equipped with KGPolicy, and it achieves significant improvements over both state-of-the-art sampling methods like DNS and IRGAN, and KG-enhanced recommender models like KGAT. Further analyses from different angles provide insights of knowledge-aware sampling. We release the codes and datasets at //github.com/xiangwang1223/kgpolicy.
Clustering is one of the most fundamental and wide-spread techniques in exploratory data analysis. Yet, the basic approach to clustering has not really changed: a practitioner hand-picks a task-specific clustering loss to optimize and fit the given data to reveal the underlying cluster structure. Some types of losses---such as k-means, or its non-linear version: kernelized k-means (centroid based), and DBSCAN (density based)---are popular choices due to their good empirical performance on a range of applications. Although every so often the clustering output using these standard losses fails to reveal the underlying structure, and the practitioner has to custom-design their own variation. In this work we take an intrinsically different approach to clustering: rather than fitting a dataset to a specific clustering loss, we train a recurrent model that learns how to cluster. The model uses as training pairs examples of datasets (as input) and its corresponding cluster identities (as output). By providing multiple types of training datasets as inputs, our model has the ability to generalize well on unseen datasets (new clustering tasks). Our experiments reveal that by training on simple synthetically generated datasets or on existing real datasets, we can achieve better clustering performance on unseen real-world datasets when compared with standard benchmark clustering techniques. Our meta clustering model works well even for small datasets where the usual deep learning models tend to perform worse.
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