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In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a phenomenon commonly observed in information-seeking search sessions. However, current datasets for conversational question answering are limiting in two ways: 1) they do not contain topic switches; and 2) they assume the reference text for the conversation is given, i.e., the setting is not open-domain. We introduce TopiOCQA (pronounced Tapioca), an open-domain conversational dataset with topic switches on Wikipedia. TopiOCQA contains 3,920 conversations with information-seeking questions and free-form answers. On average, a conversation in our dataset spans 13 question-answer turns and involves four topics (documents). TopiOCQA poses a challenging test-bed for models, where efficient retrieval is required on multiple turns of the same conversation, in conjunction with constructing valid responses using conversational history. We evaluate several baselines, by combining state-of-the-art document retrieval methods with neural reader models. Our best model achieves F1 of 55.8, falling short of human performance by 14.2 points, indicating the difficulty of our dataset. Our dataset and code is available at //mcgill-nlp.github.io/topiocqa

Recent developments in pre-trained neural language modeling have led to leaps in accuracy on commonsense question-answering benchmarks. However, there is increasing concern that models overfit to specific tasks, without learning to utilize external knowledge or perform general semantic reasoning. In contrast, zero-shot evaluations have shown promise as a more robust measure of a model's general reasoning abilities. In this paper, we propose a novel neuro-symbolic framework for zero-shot question answering across commonsense tasks. Guided by a set of hypotheses, the framework studies how to transform various pre-existing knowledge resources into a form that is most effective for pre-training models. We vary the set of language models, training regimes, knowledge sources, and data generation strategies, and measure their impact across tasks. Extending on prior work, we devise and compare four constrained distractor-sampling strategies. We provide empirical results across five commonsense question-answering tasks with data generated from five external knowledge resources. We show that, while an individual knowledge graph is better suited for specific tasks, a global knowledge graph brings consistent gains across different tasks. In addition, both preserving the structure of the task as well as generating fair and informative questions help language models learn more effectively.

Conversational Machine Comprehension (CMC) is a research track in conversational AI which expects the machine to understand an open-domain text and thereafter engage in a multi-turn conversation to answer questions related to the text. While most of the research in Machine Reading Comprehension (MRC) revolves around single-turn question answering, multi-turn CMC has recently gained prominence, thanks to the advancement in natural language understanding via neural language models like BERT and the introduction of large-scale conversational datasets like CoQA and QuAC. The rise in interest has, however, led to a flurry of concurrent publications, each with a different yet structurally similar modeling approach and an inconsistent view of the surrounding literature. With the volume of model submissions to conversational datasets increasing every year, there exists a need to consolidate the scattered knowledge in this domain to streamline future research. This literature review, therefore, is a first-of-its-kind attempt at providing a holistic overview of CMC, with an emphasis on the common trends across recently published models, specifically in their approach to tackling conversational history. It focuses on synthesizing a generic framework for CMC models, rather than describing the models individually. The review is intended to serve as a compendium for future researchers in this domain.

User engagement is a critical metric for evaluating the quality of open-domain dialogue systems. Prior work has focused on conversation-level engagement by using heuristically constructed features such as the number of turns and the total time of the conversation. In this paper, we investigate the possibility and efficacy of estimating utterance-level engagement and define a novel metric, {\em predictive engagement}, for automatic evaluation of open-domain dialogue systems. Our experiments demonstrate that (1) human annotators have high agreement on assessing utterance-level engagement scores; (2) conversation-level engagement scores can be predicted from properly aggregated utterance-level engagement scores. Furthermore, we show that the utterance-level engagement scores can be learned from data. These scores can improve automatic evaluation metrics for open-domain dialogue systems, as shown by correlation with human judgements. This suggests that predictive engagement can be used as a real-time feedback for training better dialogue models.

Fact-centric information needs are rarely one-shot; users typically ask follow-up questions to explore a topic. In such a conversational setting, the user's inputs are often incomplete, with entities or predicates left out, and ungrammatical phrases. This poses a huge challenge to question answering (QA) systems that typically rely on cues in full-fledged interrogative sentences. As a solution, we develop CONVEX: an unsupervised method that can answer incomplete questions over a knowledge graph (KG) by maintaining conversation context using entities and predicates seen so far and automatically inferring missing or ambiguous pieces for follow-up questions. The core of our method is a graph exploration algorithm that judiciously expands a frontier to find candidate answers for the current question. To evaluate CONVEX, we release ConvQuestions, a crowdsourced benchmark with 11,200 distinct conversations from five different domains. We show that CONVEX: (i) adds conversational support to any stand-alone QA system, and (ii) outperforms state-of-the-art baselines and question completion strategies.

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and (3) chatbots. For each category, we present a review of state-of-the-art neural approaches, draw the connection between them and traditional approaches, and discuss the progress that has been made and challenges still being faced, using specific systems and models as case studies.

Reading comprehension QA tasks have seen a recent surge in popularity, yet most works have focused on fact-finding extractive QA. We instead focus on a more challenging multi-hop generative task (NarrativeQA), which requires the model to reason, gather, and synthesize disjoint pieces of information within the context to generate an answer. This type of multi-step reasoning also often requires understanding implicit relations, which humans resolve via external, background commonsense knowledge. We first present a strong generative baseline that uses a multi-attention mechanism to perform multiple hops of reasoning and a pointer-generator decoder to synthesize the answer. This model performs substantially better than previous generative models, and is competitive with current state-of-the-art span prediction models. We next introduce a novel system for selecting grounded multi-hop relational commonsense information from ConceptNet via a pointwise mutual information and term-frequency based scoring function. Finally, we effectively use this extracted commonsense information to fill in gaps of reasoning between context hops, using a selectively-gated attention mechanism. This boosts the model's performance significantly (also verified via human evaluation), establishing a new state-of-the-art for the task. We also show that our background knowledge enhancements are generalizable and improve performance on QAngaroo-WikiHop, another multi-hop reasoning dataset.

Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analyze CoQA in depth and show that conversational questions have challenging phenomena not present in existing reading comprehension datasets, e.g., coreference and pragmatic reasoning. We evaluate strong conversational and reading comprehension models on CoQA. The best system obtains an F1 score of 65.1%, which is 23.7 points behind human performance (88.8%), indicating there is ample room for improvement. We launch CoQA as a challenge to the community at //stanfordnlp.github.io/coqa/

We present QuAC, a dataset for Question Answering in Context that contains 14K information-seeking QA dialogs (100K questions in total). The interactions involve two crowd workers: (1) a student who poses a sequence of freeform questions to learn as much as possible about a hidden Wikipedia text, and (2) a teacher who answers the questions by providing short excerpts from the text. QuAC introduces challenges not found in existing machine comprehension datasets: its questions are often more open-ended, unanswerable, or only meaningful within the dialog context, as we show in a detailed qualitative evaluation. We also report results for a number of reference models, including a recently state-of-the-art reading comprehension architecture extended to model dialog context. Our best model underperforms humans by 20 F1, suggesting that there is significant room for future work on this data. Dataset, baseline, and leaderboard are available at quac.ai.

In recent years, there have been amazing advances in deep learning methods for machine reading. In machine reading, the machine reader has to extract the answer from the given ground truth paragraph. Recently, the state-of-the-art machine reading models achieve human level performance in SQuAD which is a reading comprehension-style question answering (QA) task. The success of machine reading has inspired researchers to combine information retrieval with machine reading to tackle open-domain QA. However, these systems perform poorly compared to reading comprehension-style QA because it is difficult to retrieve the pieces of paragraphs that contain the answer to the question. In this study, we propose two neural network rankers that assign scores to different passages based on their likelihood of containing the answer to a given question. Additionally, we analyze the relative importance of semantic similarity and word level relevance matching in open-domain QA.