With the prevalence of deep learning based embedding approaches, recommender systems have become a proven and indispensable tool in various information filtering applications. However, many of them remain difficult to diagnose what aspects of the deep models' input drive the final ranking decision, thus, they cannot often be understood by human stakeholders. In this paper, we investigate the dilemma between recommendation and explainability, and show that by utilizing the contextual features (e.g., item reviews from users), we can design a series of explainable recommender systems without sacrificing their performance. In particular, we propose three types of explainable recommendation strategies with gradual change of model transparency: whitebox, graybox, and blackbox. Each strategy explains its ranking decisions via different mechanisms: attention weights, adversarial perturbations, and counterfactual perturbations. We apply these explainable models on five real-world data sets under the contextualized setting where users and items have explicit interactions. The empirical results show that our model achieves highly competitive ranking performance, and generates accurate and effective explanations in terms of numerous quantitative metrics and qualitative visualizations.
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Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs into five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey helps to identify and address challenges in CRSs and inspire future research.
Recommender systems play a fundamental role in web applications in filtering massive information and matching user interests. While many efforts have been devoted to developing more effective models in various scenarios, the exploration on the explainability of recommender systems is running behind. Explanations could help improve user experience and discover system defects. In this paper, after formally introducing the elements that are related to model explainability, we propose a novel explainable recommendation model through improving the transparency of the representation learning process. Specifically, to overcome the representation entangling problem in traditional models, we revise traditional graph convolution to discriminate information from different layers. Also, each representation vector is factorized into several segments, where each segment relates to one semantic aspect in data. Different from previous work, in our model, factor discovery and representation learning are simultaneously conducted, and we are able to handle extra attribute information and knowledge. In this way, the proposed model can learn interpretable and meaningful representations for users and items. Unlike traditional methods that need to make a trade-off between explainability and effectiveness, the performance of our proposed explainable model is not negatively affected after considering explainability. Finally, comprehensive experiments are conducted to validate the performance of our model as well as explanation faithfulness.
Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called interpretable or transparent model in some context). Explainable recommendation tries to address the problem of why: by providing explanations to users or system designers, it helps humans to understand why certain items are recommended by the algorithm, where the human can either be users or system designers. Explainable recommendation helps to improve the transparency, persuasiveness, effectiveness, trustworthiness, and satisfaction of recommendation systems. In this survey, we review works on explainable recommendation in or before the year of 2019. We first highlight the position of explainable recommendation in recommender system research by categorizing recommendation problems into the 5W, i.e., what, when, who, where, and why. We then conduct a comprehensive survey of explainable recommendation on three perspectives: 1) We provide a chronological research timeline of explainable recommendation, including user study approaches in the early years and more recent model-based approaches. 2) We provide a two-dimensional taxonomy to classify existing explainable recommendation research: one dimension is the information source (or display style) of the explanations, and the other dimension is the algorithmic mechanism to generate explainable recommendations. 3) We summarize how explainable recommendation applies to different recommendation tasks, such as product recommendation, social recommendation, and POI recommendation. We also devote a section to discuss the explanation perspectives in broader IR and AI/ML research. We end the survey by discussing potential future directions to promote the explainable recommendation research area and beyond.
In this paper, we propose a novel sequence-aware recommendation model. Our model utilizes self-attention mechanism to infer the item-item relationship from user's historical interactions. With self-attention, it is able to estimate the relative weights of each item in user interaction trajectories to learn better representations for user's transient interests. The model is finally trained in a metric learning framework, taking both short-term and long-term intentions into consideration. Experiments on a wide range of datasets on different domains demonstrate that our approach outperforms the state-of-the-art by a wide margin.
Attributes, such as metadata and profile, carry useful information which in principle can help improve accuracy in recommender systems. However, existing approaches have difficulty in fully leveraging attribute information due to practical challenges such as heterogeneity and sparseness. These approaches also fail to combine recurrent neural networks which have recently shown effectiveness in item recommendations in applications such as video and music browsing. To overcome the challenges and to harvest the advantages of sequence models, we present a novel approach, Heterogeneous Attribute Recurrent Neural Networks (HA-RNN), which incorporates heterogeneous attributes and captures sequential dependencies in \textit{both} items and attributes. HA-RNN extends recurrent neural networks with 1) a hierarchical attribute combination input layer and 2) an output attribute embedding layer. We conduct extensive experiments on two large-scale datasets. The new approach show significant improvements over the state-of-the-art models. Our ablation experiments demonstrate the effectiveness of the two components to address heterogeneous attribute challenges including variable lengths and attribute sparseness. We further investigate why sequence modeling works well by conducting exploratory studies and show sequence models are more effective when data scale increases.
There is an increasing demand for algorithms to explain their outcomes. So far, there is no method that explains the rankings produced by a ranking algorithm. To address this gap we propose LISTEN, a LISTwise ExplaiNer, to explain rankings produced by a ranking algorithm. To efficiently use LISTEN in production, we train a neural network to learn the underlying explanation space created by LISTEN; we call this model Q-LISTEN. We show that LISTEN produces faithful explanations and that Q-LISTEN is able to learn these explanations. Moreover, we show that LISTEN is safe to use in a real world environment: users of a news recommendation system do not behave significantly differently when they are exposed to explanations generated by LISTEN instead of manually generated explanations.
Recommender systems (RSs) provide an effective way of alleviating the information overload problem by selecting personalized items for different users. Latent factors based collaborative filtering (CF) has become the popular approaches for RSs due to its accuracy and scalability. Recently, online social networks and user-generated content provide diverse sources for recommendation beyond ratings. Although {\em social matrix factorization} (Social MF) and {\em topic matrix factorization} (Topic MF) successfully exploit social relations and item reviews, respectively, both of them ignore some useful information. In this paper, we investigate the effective data fusion by combining the aforementioned approaches. First, we propose a novel model {\em \mbox{MR3}} to jointly model three sources of information (i.e., ratings, item reviews, and social relations) effectively for rating prediction by aligning the latent factors and hidden topics. Second, we incorporate the implicit feedback from ratings into the proposed model to enhance its capability and to demonstrate its flexibility. We achieve more accurate rating prediction on real-life datasets over various state-of-the-art methods. Furthermore, we measure the contribution from each of the three data sources and the impact of implicit feedback from ratings, followed by the sensitivity analysis of hyperparameters. Empirical studies demonstrate the effectiveness and efficacy of our proposed model and its extension.
Recommender systems are one of the most successful applications of data mining and machine learning technology in practice. Academic research in the field is historically often based on the matrix completion problem formulation, where for each user-item-pair only one interaction (e.g., a rating) is considered. In many application domains, however, multiple user-item interactions of different types can be recorded over time. And, a number of recent works have shown that this information can be used to build richer individual user models and to discover additional behavioral patterns that can be leveraged in the recommendation process. In this work we review existing works that consider information from such sequentially-ordered user- item interaction logs in the recommendation process. Based on this review, we propose a categorization of the corresponding recommendation tasks and goals, summarize existing algorithmic solutions, discuss methodological approaches when benchmarking what we call sequence-aware recommender systems, and outline open challenges in the area.
Images account for a significant part of user decisions in many application scenarios, such as product images in e-commerce, or user image posts in social networks. It is intuitive that user preferences on the visual patterns of image (e.g., hue, texture, color, etc) can be highly personalized, and this provides us with highly discriminative features to make personalized recommendations. Previous work that takes advantage of images for recommendation usually transforms the images into latent representation vectors, which are adopted by a recommendation component to assist personalized user/item profiling and recommendation. However, such vectors are hardly useful in terms of providing visual explanations to users about why a particular item is recommended, and thus weakens the explainability of recommendation systems. As a step towards explainable recommendation models, we propose visually explainable recommendation based on attentive neural networks to model the user attention on images, under the supervision of both implicit feedback and textual reviews. By this, we can not only provide recommendation results to the users, but also tell the users why an item is recommended by providing intuitive visual highlights in a personalized manner. Experimental results show that our models are not only able to improve the recommendation performance, but also can provide persuasive visual explanations for the users to take the recommendations.
In recent years, deep neural networks have yielded state-of-the-art performance on several tasks. Although some recent works have focused on combining deep learning with recommendation, we highlight three issues of existing works. First, most works perform deep content feature learning and resort to matrix factorization, which cannot effectively model the highly complex user-item interaction function. Second, due to the difficulty on training deep neural networks, existing models utilize a shallow architecture, and thus limit the expressive potential of deep learning. Third, neural network models are easy to overfit on the implicit setting, because negative interactions are not taken into account. To tackle these issues, we present a generic recommender framework called Neural Collaborative Autoencoder (NCAE) to perform collaborative filtering, which works well for both explicit feedback and implicit feedback. NCAE can effectively capture the relationship between interactions via a non-linear matrix factorization process. To optimize the deep architecture of NCAE, we develop a three-stage pre-training mechanism that combines supervised and unsupervised feature learning. Moreover, to prevent overfitting on the implicit setting, we propose an error reweighting module and a sparsity-aware data-augmentation strategy. Extensive experiments on three real-world datasets demonstrate that NCAE can significantly advance the state-of-the-art.
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