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This paper provides a review of the job recommender system (JRS) literature published in the past decade (2011-2021). Compared to previous literature reviews, we put more emphasis on contributions that incorporate the temporal and reciprocal nature of job recommendations. Previous studies on JRS suggest that taking such views into account in the design of the JRS can lead to improved model performance. Also, it may lead to a more uniform distribution of candidates over a set of similar jobs. We also consider the literature from the perspective of algorithm fairness. Here we find that this is rarely discussed in the literature, and if it is discussed, many authors wrongly assume that removing the discriminatory feature would be sufficient. With respect to the type of models used in JRS, authors frequently label their method as `hybrid'. Unfortunately, they thereby obscure what these methods entail. Using existing recommender taxonomies, we split this large class of hybrids into subcategories that are easier to analyse. We further find that data availability, and in particular the availability of click data, has a large impact on the choice of method and validation. Last, although the generalizability of JRS across different datasets is infrequently considered, results suggest that error scores may vary across these datasets.

A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to ask questions directly about items or item attributes. These strategies do not perform well in cases where the user does not have sufficient knowledge of the target domain to answer such questions. Conversely, in a shopping setting, talking about the planned use of items does not present any difficulties, even for those that are new to a domain. In this paper, we propose a novel approach to preference elicitation by asking implicit questions based on item usage. Our approach consists of two main steps. First, we identify the sentences from a large review corpus that contain information about item usage. Then, we generate implicit preference elicitation questions from those sentences using a neural text-to-text model. The main contributions of this work also include a multi-stage data annotation protocol using crowdsourcing for collecting high-quality labeled training data for the neural model. We show that our approach is effective in selecting review sentences and transforming them to elicitation questions, even with limited training data. Additionally, we provide an analysis of patterns where the model does not perform optimally.

Terms and conditions (T&Cs) are pervasive on the web and often contain important information for consumers, but are rarely read. Previous research has explored methods to surface alarming privacy policies using manual labelers, natural language processing, and deep learning techniques. However, this prior work used pre-determined categories for annotations, and did not investigate what consumers really deem as important from their perspective. In this paper, we instead combine crowdsourcing with an open definition of "what is important" in T&Cs. We present a workflow consisting of pairwise comparisons, agreement validation, and Bradley-Terry rank modeling, to effectively establish rankings of T&C statements from non-expert crowdworkers on this open definition, and further analyzed consumers' preferences. We applied this workflow to 1,551 T&C statements from 27 e-commerce websites, contributed by 3,462 unique crowd workers doing 203,068 pairwise comparisons, and conducted thematic and readability analysis on the statements considered as important/unimportant. We found that consumers especially cared about policies related to after-sales and money, and tended to regard harder-to-understand statements as more important. We also present machine learning models to identify T&C clauses that consumers considered important, achieving at best a 92.7% balanced accuracy, 91.6% recall, and 89.2% precision. We foresee using our workflow and model to efficiently and reliably highlight important T&Cs on websites at a large scale, improving consumers' awareness

Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques, especially the recent pre-trained language models (PrLMs). Among these studies, the fundamental yet challenging type of task is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the technical perspective of dialogue modeling for the dialogue comprehension task. We summarize the characteristics and challenges of dialogue comprehension in contrast to plain-text reading comprehension. Then, we discuss three typical patterns of dialogue modeling. In addition, we categorize dialogue-related pre-training techniques which are employed to enhance PrLMs in dialogue scenarios. Finally, we highlight the technical advances in recent years and point out the lessons from the empirical analysis and the prospects towards a new frontier of researches.

Recommender systems have been widely applied in different real-life scenarios to help us find useful information. Recently, Reinforcement Learning (RL) based recommender systems have become an emerging research topic. It often surpasses traditional recommendation models even most deep learning-based methods, owing to its interactive nature and autonomous learning ability. Nevertheless, there are various challenges of RL when applying in recommender systems. Toward this end, we firstly provide a thorough overview, comparisons, and summarization of RL approaches for five typical recommendation scenarios, following three main categories of RL: value-function, policy search, and Actor-Critic. Then, we systematically analyze the challenges and relevant solutions on the basis of existing literature. Finally, under discussion for open issues of RL and its limitations of recommendation, we highlight some potential research directions in this field.

Dialogue systems are a popular Natural Language Processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning-based due to the outstanding performance. In this survey, we mainly focus on the deep learning-based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present in the area of dialogue systems and dialogue-related tasks, extensively covering the popular frameworks, topics, and datasets.

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs into five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey helps to identify and address challenges in CRSs and inspire future research.

We present collaborative similarity embedding (CSE), a unified framework that exploits comprehensive collaborative relations available in a user-item bipartite graph for representation learning and recommendation. In the proposed framework, we differentiate two types of proximity relations: direct proximity and k-th order neighborhood proximity. While learning from the former exploits direct user-item associations observable from the graph, learning from the latter makes use of implicit associations such as user-user similarities and item-item similarities, which can provide valuable information especially when the graph is sparse. Moreover, for improving scalability and flexibility, we propose a sampling technique that is specifically designed to capture the two types of proximity relations. Extensive experiments on eight benchmark datasets show that CSE yields significantly better performance than state-of-the-art recommendation methods.

With the emergence of Web 2.0, tag recommenders have become important tools, which aim to support users in finding descriptive tags for their bookmarked resources. Although current algorithms provide good results in terms of tag prediction accuracy, they are often designed in a data-driven way and thus, lack a thorough understanding of the cognitive processes that play a role when people assign tags to resources. This thesis aims at modeling these cognitive dynamics in social tagging in order to improve tag recommendations and to better understand the underlying processes. As a first attempt in this direction, we have implemented an interplay between individual micro-level (e.g., categorizing resources or temporal dynamics) and collective macro-level (e.g., imitating other users' tags) processes in the form of a novel tag recommender algorithm. The preliminary results for datasets gathered from BibSonomy, CiteULike and Delicious show that our proposed approach can outperform current state-of-the-art algorithms, such as Collaborative Filtering, FolkRank or Pairwise Interaction Tensor Factorization. We conclude that recommender systems can be improved by incorporating related principles of human cognition.

With the ever-growing volume, complexity and dynamicity of online information, recommender system has been an effective key solution to overcome such information overload. In recent years, deep learning's revolutionary advances in speech recognition, image analysis and natural language processing have gained significant attention. Meanwhile, recent studies also demonstrate its effectiveness in coping with information retrieval and recommendation tasks. Applying deep learning techniques into recommender system has been gaining momentum due to its state-of-the-art performances and high-quality recommendations. In contrast to traditional recommendation models, deep learning provides a better understanding of user's demands, item's characteristics and historical interactions between them. This article aims to provide a comprehensive review of recent research efforts on deep learning based recommender systems towards fostering innovations of recommender system research. A taxonomy of deep learning based recommendation models is presented and used to categorize the surveyed articles. Open problems are identified based on the analytics of the reviewed works and potential solutions discussed.