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As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.

We study open domain response generation with limited message-response pairs. The problem exists in real-world applications but is less explored by the existing work. Since the paired data now is no longer enough to train a neural generation model, we consider leveraging the large scale of unpaired data that are much easier to obtain, and propose response generation with both paired and unpaired data. The generation model is defined by an encoder-decoder architecture with templates as prior, where the templates are estimated from the unpaired data as a neural hidden semi-markov model. By this means, response generation learned from the small paired data can be aided by the semantic and syntactic knowledge in the large unpaired data. To balance the effect of the prior and the input message to response generation, we propose learning the whole generation model with an adversarial approach. Empirical studies on question response generation and sentiment response generation indicate that when only a few pairs are available, our model can significantly outperform several state-of-the-art response generation models in terms of both automatic and human evaluation.

A machine learning model was developed to automatically generate questions from Wikipedia passages using transformers, an attention-based model eschewing the paradigm of existing recurrent neural networks (RNNs). The model was trained on the inverted Stanford Question Answering Dataset (SQuAD), which is a reading comprehension dataset consisting of 100,000+ questions posed by crowdworkers on a set of Wikipedia articles. After training, the question generation model is able to generate simple questions relevant to unseen passages and answers containing an average of 8 words per question. The word error rate (WER) was used as a metric to compare the similarity between SQuAD questions and the model-generated questions. Although the high average WER suggests that the questions generated differ from the original SQuAD questions, the questions generated are mostly grammatically correct and plausible in their own right.

We present open domain response generation with meta-words. A meta-word is a structured record that describes various attributes of a response, and thus allows us to explicitly model the one-to-many relationship within open domain dialogues and perform response generation in an explainable and controllable manner. To incorporate meta-words into generation, we enhance the sequence-to-sequence architecture with a goal tracking memory network that formalizes meta-word expression as a goal and manages the generation process to achieve the goal with a state memory panel and a state controller. Experimental results on two large-scale datasets indicate that our model can significantly outperform several state-of-the-art generation models in terms of response relevance, response diversity, accuracy of one-to-many modeling, accuracy of meta-word expression, and human evaluation.

Two types of knowledge, factoid knowledge from graphs and non-factoid knowledge from unstructured documents, have been studied for knowledge aware open-domain conversation generation, in which edge information in graphs can help generalization of knowledge selectors, and text sentences of non-factoid knowledge can provide rich information for response generation. Fusion of knowledge triples and sentences might yield mutually reinforcing advantages for conversation generation, but there is less study on that. To address this challenge, we propose a knowledge aware chatting machine with three components, augmented knowledge graph containing both factoid and non-factoid knowledge, knowledge selector, and response generator. For knowledge selection on the graph, we formulate it as a problem of multi-hop graph reasoning that is more flexible in comparison with previous one-hop knowledge selection models. To fully leverage long text information that differentiates our graph from others, we improve a state of the art reasoning algorithm with machine reading comprehension technology. We demonstrate that supported by such unified knowledge and knowledge selection method, our system can generate more appropriate and informative responses than baselines.

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and (3) chatbots. For each category, we present a review of state-of-the-art neural approaches, draw the connection between them and traditional approaches, and discuss the progress that has been made and challenges still being faced, using specific systems and models as case studies.

We propose an adversarial learning approach to the generation of multi-turn dialogue responses. Our proposed framework, hredGAN, is based on conditional generative adversarial networks (GANs). The GAN's generator is a modified hierarchical recurrent encoder-decoder network (HRED) and the discriminator is a word-level bidirectional RNN that shares context and word embedding with the generator. During inference, noise samples conditioned on the dialogue history are used to perturb the generator's latent space to generate several possible responses. The final response is the one ranked best by the discriminator. The hredGAN shows major advantages over existing methods: (1) it generalizes better than networks trained using only the log-likelihood criterion, and (2) it generates longer, more informative and more diverse responses with high utterance and topic relevance even with limited training data. This superiority is demonstrated on the Movie triples and Ubuntu dialogue datasets in terms of perplexity, BLEU, ROUGE and Distinct n-gram scores.

Existing research on response generation for chatbot focuses on \textbf{First Response Generation} which aims to teach the chatbot to say the first response (e.g. a sentence) appropriate to the conversation context (e.g. the user's query). In this paper, we introduce a new task \textbf{Second Response Generation}, termed as Improv chat, which aims to teach the chatbot to say the second response after saying the first response with respect the conversation context, so as to lighten the burden on the user to keep the conversation going. Specifically, we propose a general learning based framework and develop a retrieval based system which can generate the second responses with the users' query and the chatbot's first response as input. We present the approach to building the conversation corpus for Improv chat from public forums and social networks, as well as the neural networks based models for response matching and ranking. We include the preliminary experiments and results in this paper. This work could be further advanced with better deep matching models for retrieval base systems or generative models for generation based systems as well as extensive evaluations in real-life applications.

We study response generation for open domain conversation in chatbots. Existing methods assume that words in responses are generated from an identical vocabulary regardless of their inputs, which not only makes them vulnerable to generic patterns and irrelevant noise, but also causes a high cost in decoding. We propose a dynamic vocabulary sequence-to-sequence (DVS2S) model which allows each input to possess their own vocabulary in decoding. In training, vocabulary construction and response generation are jointly learned by maximizing a lower bound of the true objective with a Monte Carlo sampling method. In inference, the model dynamically allocates a small vocabulary for an input with the word prediction model, and conducts decoding only with the small vocabulary. Because of the dynamic vocabulary mechanism, DVS2S eludes many generic patterns and irrelevant words in generation, and enjoys efficient decoding at the same time. Experimental results on both automatic metrics and human annotations show that DVS2S can significantly outperform state-of-the-art methods in terms of response quality, but only requires 60% decoding time compared to the most efficient baseline.