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Neural passage retrieval is a new and promising approach in open retrieval question answering. In this work, we stress-test the Dense Passage Retriever (DPR) -- a state-of-the-art (SOTA) open domain neural retrieval model -- on closed and specialized target domains such as COVID-19, and find that it lags behind standard BM25 in this important real-world setting. To make DPR more robust under domain shift, we explore its fine-tuning with synthetic training examples, which we generate from unlabeled target domain text using a text-to-text generator. In our experiments, this noisy but fully automated target domain supervision gives DPR a sizable advantage over BM25 in out-of-domain settings, making it a more viable model in practice. Finally, an ensemble of BM25 and our improved DPR model yields the best results, further pushing the SOTA for open retrieval QA on multiple out-of-domain test sets.

Recent progress in deep learning has continuously improved the accuracy of dialogue response selection. In particular, sophisticated neural network architectures are leveraged to capture the rich interactions between dialogue context and response candidates. While remarkably effective, these models also bring in a steep increase in computational cost. Consequently, such models can only be used as a re-rank module in practice. In this study, we present a solution to directly select proper responses from a large corpus or even a nonparallel corpus that only consists of unpaired sentences, using a dense retrieval model. To push the limits of dense retrieval, we design an interaction layer upon the dense retrieval models and apply a set of tailor-designed learning strategies. Our model shows superiority over strong baselines on the conventional re-rank evaluation setting, which is remarkable given its efficiency. To verify the effectiveness of our approach in realistic scenarios, we also conduct full-rank evaluation, where the target is to select proper responses from a full candidate pool that may contain millions of candidates and evaluate them fairly through human annotations. Our proposed model notably outperforms pipeline baselines that integrate fast recall and expressive re-rank modules. Human evaluation results show that enlarging the candidate pool with nonparallel corpora improves response quality further.

Prior studies in privacy policies frame the question answering (QA) tasks as identifying the most relevant text segment or a list of sentences from the policy document for a user query. However, annotating such a dataset is challenging as it requires specific domain expertise (e.g., law academics). Even if we manage a small-scale one, a bottleneck that remains is that the labeled data are heavily imbalanced (only a few segments are relevant) --limiting the gain in this domain. Therefore, in this paper, we develop a novel data augmentation framework based on ensembling retriever models that captures the relevant text segments from unlabeled policy documents and expand the positive examples in the training set. In addition, to improve the diversity and quality of the augmented data, we leverage multiple pre-trained language models (LMs) and cascaded them with noise reduction oracles. Using our augmented data on the PrivacyQA benchmark, we elevate the existing baseline by a large margin (10\% F1) and achieve a new state-of-the-art F1 score of 50\%. Our ablation studies provide further insights into the effectiveness of our approach.

The COVID-19 pandemic is accompanied by a massive "infodemic" that makes it hard to identify concise and credible information for COVID-19-related questions, like incubation time, infection rates, or the effectiveness of vaccines. As a novel solution, our paper is concerned with designing a question-answering system based on modern technologies from natural language processing to overcome information overload and misinformation in pandemic situations. To carry out our research, we followed a design science research approach and applied Ingwersen's cognitive model of information retrieval interaction to inform our design process from a socio-technical lens. On this basis, we derived prescriptive design knowledge in terms of design requirements and design principles, which we translated into the construction of a prototypical instantiation. Our implementation is based on the comprehensive CORD-19 dataset, and we demonstrate our artifact's usefulness by evaluating its answer quality based on a sample of COVID-19 questions labeled by biomedical experts.

To diversify and enrich generated dialogue responses, knowledge-grounded dialogue has been investigated in recent years. The existing methods tackle the knowledge grounding challenge by retrieving the relevant sentences over a large corpus and augmenting the dialogues with explicit extra information. Despite their success, however, the existing works have drawbacks on the inference efficiency. This paper proposes KnowExpert, an end-to-end framework to bypass the explicit retrieval process and inject knowledge into the pre-trained language models with lightweight adapters and adapt to the knowledge-grounded dialogue task. To the best of our knowledge, this is the first attempt to tackle this challenge without retrieval in this task under an open-domain chit-chat scenario. The experimental results show that KknowExpert performs comparably with some retrieval-based baselines while being time-efficient in inference, demonstrating the potential of our proposed direction.

Entity retrieval--retrieving information about entity mentions in a query--is a key step in open-domain tasks, such as question answering or fact checking. However, state-of-the-art entity retrievers struggle to retrieve rare entities for ambiguous mentions due to biases towards popular entities. Incorporating knowledge graph types during training could help overcome popularity biases, but there are several challenges: (1) existing type-based retrieval methods require mention boundaries as input, but open-domain tasks run on unstructured text, (2) type-based methods should not compromise overall performance, and (3) type-based methods should be robust to noisy and missing types. In this work, we introduce TABi, a method to jointly train bi-encoders on knowledge graph types and unstructured text for entity retrieval for open-domain tasks. TABi leverages a type-enforced contrastive loss to encourage entities and queries of similar types to be close in the embedding space. TABi improves retrieval of rare entities on the Ambiguous Entity Retrieval (AmbER) sets, while maintaining strong overall retrieval performance on open-domain tasks in the KILT benchmark compared to state-of-the-art retrievers. TABi is also robust to incomplete type systems, improving rare entity retrieval over baselines with only 5% type coverage of the training dataset. We make our code publicly available at //github.com/HazyResearch/tabi.

We propose a simple and effective re-ranking method for improving passage retrieval in open question answering. The re-ranker re-scores retrieved passages with a zero-shot question generation model, which uses a pre-trained language model to compute the probability of the input question conditioned on a retrieved passage. This approach can be applied on top of any retrieval method (e.g. neural or keyword-based), does not require any domain- or task-specific training (and therefore is expected to generalize better to data distribution shifts), and provides rich cross-attention between query and passage (i.e. it must explain every token in the question). When evaluated on a number of open-domain retrieval datasets, our re-ranker improves strong unsupervised retrieval models by 6%-18% absolute and strong supervised models by up to 12% in terms of top-20 passage retrieval accuracy. We also obtain new state-of-the-art results on full open-domain question answering by simply adding the new re-ranker to existing models with no further changes.

Common image-text joint understanding techniques presume that images and the associated text can universally be characterized by a single implicit model. However, co-occurring images and text can be related in qualitatively different ways, and explicitly modeling it could improve the performance of current joint understanding models. In this paper, we train a Cross-Modal Coherence Modelfor text-to-image retrieval task. Our analysis shows that models trained with image--text coherence relations can retrieve images originally paired with target text more often than coherence-agnostic models. We also show via human evaluation that images retrieved by the proposed coherence-aware model are preferred over a coherence-agnostic baseline by a huge margin. Our findings provide insights into the ways that different modalities communicate and the role of coherence relations in capturing commonsense inferences in text and imagery.

The core of information retrieval (IR) is to identify relevant information from large-scale resources and return it as a ranked list to respond to the user's information need. Recently, the resurgence of deep learning has greatly advanced this field and leads to a hot topic named NeuIR (i.e., neural information retrieval), especially the paradigm of pre-training methods (PTMs). Owing to sophisticated pre-training objectives and huge model size, pre-trained models can learn universal language representations from massive textual data, which are beneficial to the ranking task of IR. Since there have been a large number of works dedicating to the application of PTMs in IR, we believe it is the right time to summarize the current status, learn from existing researches, and gain some insights for future development. In this survey, we present an overview of PTMs applied in different components of an IR system, including the retrieval component, the re-ranking component, and other components. In addition, we also introduce PTMs specifically designed for IR, and summarize available datasets as well as benchmark leaderboards. Moreover, we discuss some open challenges and envision some promising directions, with the hope of inspiring more works on these topics for future research.

Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.