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Tutorial videos are a popular help source for learning feature-rich software. However, getting quick answers to questions about tutorial videos is difficult. We present an automated approach for responding to tutorial questions. By analyzing 633 questions found in 5,944 video comments, we identified different question types and observed that users frequently described parts of the video in questions. We then asked participants (N=24) to watch tutorial videos and ask questions while annotating the video with relevant visual anchors. Most visual anchors referred to UI elements and the application workspace. Based on these insights, we built AQuA, a pipeline that generates useful answers to questions with visual anchors. We demonstrate this for Fusion 360, showing that we can recognize UI elements in visual anchors and generate answers using GPT-4 augmented with that visual information and software documentation. An evaluation study (N=16) demonstrates that our approach provides better answers than baseline methods.

Large Language Models (LLMs) have unlocked new capabilities and applications; however, evaluating the alignment with human preferences still poses significant challenges. To address this issue, we introduce Chatbot Arena, an open platform for evaluating LLMs based on human preferences. Our methodology employs a pairwise comparison approach and leverages input from a diverse user base through crowdsourcing. The platform has been operational for several months, amassing over 240K votes. This paper describes the platform, analyzes the data we have collected so far, and explains the tried-and-true statistical methods we are using for efficient and accurate evaluation and ranking of models. We confirm that the crowdsourced questions are sufficiently diverse and discriminating and that the crowdsourced human votes are in good agreement with those of expert raters. These analyses collectively establish a robust foundation for the credibility of Chatbot Arena. Because of its unique value and openness, Chatbot Arena has emerged as one of the most referenced LLM leaderboards, widely cited by leading LLM developers and companies. Our demo is publicly available at \url{//chat.lmsys.org}.

Large language models (LLMs) adapted to follow user instructions are now widely deployed as conversational agents. In this work, we examine one increasingly common instruction-following task: providing writing assistance to compose a long-form answer. To evaluate the capabilities of current LLMs on this task, we construct KIWI, a dataset of knowledge-intensive writing instructions in the scientific domain. Given a research question, an initial model-generated answer and a set of relevant papers, an expert annotator iteratively issues instructions for the model to revise and improve its answer. We collect 1,260 interaction turns from 234 interaction sessions with three state-of-the-art LLMs. Each turn includes a user instruction, a model response, and a human evaluation of the model response. Through a detailed analysis of the collected responses, we find that all models struggle to incorporate new information into an existing answer, and to perform precise and unambiguous edits. Further, we find that models struggle to judge whether their outputs successfully followed user instructions, with accuracy at least 10 points short of human agreement. Our findings indicate that KIWI will be a valuable resource to measure progress and improve LLMs' instruction-following capabilities for knowledge intensive writing tasks.

In recent years, open-source software (OSS) has become increasingly prevalent in developing software products. While OSS documentation is the primary source of information provided by the developers' community about a product, its role in the industry's adoption process has yet to be examined. We conducted semi-structured interviews and an online survey to provide insight into this area. Based on interviews and survey insights, we developed a topic model to collect relevant information from OSS documentation automatically. Additionally, according to our survey responses regarding challenges associated with OSS documentation, we propose a novel information augmentation approach, DocMentor, by combining OSS documentation corpus TF-IDF scores and ChatGPT. Through explaining technical terms and providing examples and references, our approach enhances the documentation context and improves practitioners' understanding. Our tool's effectiveness is assessed by surveying practitioners.

The growing dependence on Large Language Models (LLMs) for finishing user instructions necessitates a comprehensive understanding of their robustness to complex task completion in real-world situations. To address this critical need, we propose the PowerPoint Task Completion Robustness benchmark (PPTC-R) to measure LLMs' robustness to the user PPT task instruction and software version. Specifically, we construct adversarial user instructions by attacking user instructions at sentence, semantic, and multi-language levels. To assess the robustness of Language Models to software versions, we vary the number of provided APIs to simulate both the newest version and earlier version settings. Subsequently, we test 3 closed-source and 4 open-source LLMs using a benchmark that incorporates these robustness settings, aiming to evaluate how deviations impact LLMs' API calls for task completion. We find that GPT-4 exhibits the highest performance and strong robustness in our benchmark, particularly in the version update and the multilingual settings. However, we find that all LLMs lose their robustness when confronted with multiple challenges (e.g., multi-turn) simultaneously, leading to significant performance drops. We further analyze the robustness behavior and error reasons of LLMs in our benchmark, which provide valuable insights for researchers to understand the LLM's robustness in task completion and develop more robust LLMs and agents. We release the code and data at \url{//github.com/ZekaiGalaxy/PPTCR}.

Unfair behaviors of Machine Learning (ML) software have garnered increasing attention and concern among software engineers. To tackle this issue, extensive research has been dedicated to conducting fairness testing of ML software, and this paper offers a comprehensive survey of existing studies in this field. We collect 100 papers and organize them based on the testing workflow (i.e., how to test) and testing components (i.e., what to test). Furthermore, we analyze the research focus, trends, and promising directions in the realm of fairness testing. We also identify widely-adopted datasets and open-source tools for fairness testing.

Explainability of AI systems is critical for users to take informed actions. Understanding "who" opens the black-box of AI is just as important as opening it. We conduct a mixed-methods study of how two different groups--people with and without AI background--perceive different types of AI explanations. Quantitatively, we share user perceptions along five dimensions. Qualitatively, we describe how AI background can influence interpretations, elucidating the differences through lenses of appropriation and cognitive heuristics. We find that (1) both groups showed unwarranted faith in numbers for different reasons and (2) each group found value in different explanations beyond their intended design. Carrying critical implications for the field of XAI, our findings showcase how AI generated explanations can have negative consequences despite best intentions and how that could lead to harmful manipulation of trust. We propose design interventions to mitigate them.

In pace with developments in the research field of artificial intelligence, knowledge graphs (KGs) have attracted a surge of interest from both academia and industry. As a representation of semantic relations between entities, KGs have proven to be particularly relevant for natural language processing (NLP), experiencing a rapid spread and wide adoption within recent years. Given the increasing amount of research work in this area, several KG-related approaches have been surveyed in the NLP research community. However, a comprehensive study that categorizes established topics and reviews the maturity of individual research streams remains absent to this day. Contributing to closing this gap, we systematically analyzed 507 papers from the literature on KGs in NLP. Our survey encompasses a multifaceted review of tasks, research types, and contributions. As a result, we present a structured overview of the research landscape, provide a taxonomy of tasks, summarize our findings, and highlight directions for future work.

Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.

Point cloud-based large scale place recognition is fundamental for many applications like Simultaneous Localization and Mapping (SLAM). Although many models have been proposed and have achieved good performance by learning short-range local features, long-range contextual properties have often been neglected. Moreover, the model size has also become a bottleneck for their wide applications. To overcome these challenges, we propose a super light-weight network model termed SVT-Net for large scale place recognition. Specifically, on top of the highly efficient 3D Sparse Convolution (SP-Conv), an Atom-based Sparse Voxel Transformer (ASVT) and a Cluster-based Sparse Voxel Transformer (CSVT) are proposed to learn both short-range local features and long-range contextual features in this model. Consisting of ASVT and CSVT, SVT-Net can achieve state-of-the-art on benchmark datasets in terms of both accuracy and speed with a super-light model size (0.9M). Meanwhile, two simplified versions of SVT-Net are introduced, which also achieve state-of-the-art and further reduce the model size to 0.8M and 0.4M respectively.