Clarifying the underlying user information need by asking clarifying questions is an important feature of modern conversational search system. However, evaluation of such systems through answering prompted clarifying questions requires significant human effort, which can be time-consuming and expensive. In this paper, we propose a conversational User Simulator, called USi, for automatic evaluation of such conversational search systems. Given a description of an information need, USi is capable of automatically answering clarifying questions about the topic throughout the search session. Through a set of experiments, including automated natural language generation metrics and crowdsourcing studies, we show that responses generated by USi are both inline with the underlying information need and comparable to human-generated answers. Moreover, we make the first steps towards multi-turn interactions, where conversational search systems asks multiple questions to the (simulated) user with a goal of clarifying the user need. To this end, we expand on currently available datasets for studying clarifying questions, i.e., Qulac and ClariQ, by performing a crowdsourcing-based multi-turn data acquisition. We show that our generative, GPT2-based model, is capable of providing accurate and natural answers to unseen clarifying questions in the single-turn setting and discuss capabilities of our model in the multi-turn setting. We provide the code, data, and the pre-trained model to be used for further research on the topic.
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Event cameras are bio-inspired sensors that perform well in challenging illumination conditions and have high temporal resolution. However, their concept is fundamentally different from traditional frame-based cameras. The pixels of an event camera operate independently and asynchronously. They measure changes of the logarithmic brightness and return them in the highly discretised form of time-stamped events indicating a relative change of a certain quantity since the last event. New models and algorithms are needed to process this kind of measurements. The present work looks at several motion estimation problems with event cameras. The flow of the events is modelled by a general homographic warping in a space-time volume, and the objective is formulated as a maximisation of contrast within the image of warped events. Our core contribution consists of deriving globally optimal solutions to these generally non-convex problems, which removes the dependency on a good initial guess plaguing existing methods. Our methods rely on branch-and-bound optimisation and employ novel and efficient, recursive upper and lower bounds derived for six different contrast estimation functions. The practical validity of our approach is demonstrated by a successful application to three different event camera motion estimation problems.
In this paper, we propose elucidating fact checking predictions using counterfactual explanations to help people understand why a specific piece of news was identified as fake. In this work, generating counterfactual explanations for fake news involves three steps: asking good questions, finding contradictions, and reasoning appropriately. We frame this research question as contradicted entailment reasoning through question answering (QA). We first ask questions towards the false claim and retrieve potential answers from the relevant evidence documents. Then, we identify the most contradictory answer to the false claim by use of an entailment classifier. Finally, a counterfactual explanation is created using a matched QA pair with three different counterfactual explanation forms. Experiments are conducted on the FEVER dataset for both system and human evaluations. Results suggest that the proposed approach generates the most helpful explanations compared to state-of-the-art methods.
In recommender systems, one common challenge is the cold-start problem, where interactions are very limited for fresh users in the systems. To address this challenge, recently, many works introduce the meta-optimization idea into the recommendation scenarios, i.e. learning to learn the user preference by only a few past interaction items. The core idea is to learn global shared meta-initialization parameters for all users and rapidly adapt them into local parameters for each user respectively. They aim at deriving general knowledge across preference learning of various users, so as to rapidly adapt to the future new user with the learned prior and a small amount of training data. However, previous works have shown that recommender systems are generally vulnerable to bias and unfairness. Despite the success of meta-learning at improving the recommendation performance with cold-start, the fairness issues are largely overlooked. In this paper, we propose a comprehensive fair meta-learning framework, named CLOVER, for ensuring the fairness of meta-learned recommendation models. We systematically study three kinds of fairness - individual fairness, counterfactual fairness, and group fairness in the recommender systems, and propose to satisfy all three kinds via a multi-task adversarial learning scheme. Our framework offers a generic training paradigm that is applicable to different meta-learned recommender systems. We demonstrate the effectiveness of CLOVER on the representative meta-learned user preference estimator on three real-world data sets. Empirical results show that CLOVER achieves comprehensive fairness without deteriorating the overall cold-start recommendation performance.
In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-tasks show that the proposed method achieves consistent improvements compared with baselines. We deploy the Duplex Conversation to Alibaba intelligent customer service and share lessons learned in production. Online A/B experiments show that the proposed system can significantly reduce response latency by 50%.
As modern complex neural networks keep breaking records and solving harder problems, their predictions also become less and less intelligible. The current lack of interpretability often undermines the deployment of accurate machine learning tools in sensitive settings. In this work, we present a model-agnostic explanation method for image classification based on a hierarchical extension of Shapley coefficients--Hierarchical Shap (h-Shap)--that resolves some of the limitations of current approaches. Unlike other Shapley-based explanation methods, h-Shap is scalable and can be computed without the need of approximation. Under certain distributional assumptions, such as those common in multiple instance learning, h-Shap retrieves the exact Shapley coefficients with an exponential improvement in computational complexity. We compare our hierarchical approach with popular Shapley-based and non-Shapley-based methods on a synthetic dataset, a medical imaging scenario, and a general computer vision problem, showing that h-Shap outperforms the state of the art in both accuracy and runtime. Code and experiments are made publicly available.
Present-day federated learning (FL) systems deployed over edge networks consists of a large number of workers with high degrees of heterogeneity in data and/or computing capabilities, which call for flexible worker participation in terms of timing, effort, data heterogeneity, etc. To satisfy the need for flexible worker participation, we consider a new FL paradigm called "Anarchic Federated Learning" (AFL) in this paper. In stark contrast to conventional FL models, each worker in AFL has the freedom to choose i) when to participate in FL, and ii) the number of local steps to perform in each round based on its current situation (e.g., battery level, communication channels, privacy concerns). However, such chaotic worker behaviors in AFL impose many new open questions in algorithm design. In particular, it remains unclear whether one could develop convergent AFL training algorithms, and if yes, under what conditions and how fast the achievable convergence speed is. Toward this end, we propose two Anarchic Federated Averaging (AFA) algorithms with two-sided learning rates for both cross-device and cross-silo settings, which are named AFA-CD and AFA-CS, respectively. Somewhat surprisingly, we show that, under mild anarchic assumptions, both AFL algorithms achieve the best known convergence rate as the state-of-the-art algorithms for conventional FL. Moreover, they retain the highly desirable {\em linear speedup effect} with respect of both the number of workers and local steps in the new AFL paradigm. We validate the proposed algorithms with extensive experiments on real-world datasets.
Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs into five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey helps to identify and address challenges in CRSs and inspire future research.
This paper explores meta-learning in sequential recommendation to alleviate the item cold-start problem. Sequential recommendation aims to capture user's dynamic preferences based on historical behavior sequences and acts as a key component of most online recommendation scenarios. However, most previous methods have trouble recommending cold-start items, which are prevalent in those scenarios. As there is generally no side information in the setting of sequential recommendation task, previous cold-start methods could not be applied when only user-item interactions are available. Thus, we propose a Meta-learning-based Cold-Start Sequential Recommendation Framework, namely Mecos, to mitigate the item cold-start problem in sequential recommendation. This task is non-trivial as it targets at an important problem in a novel and challenging context. Mecos effectively extracts user preference from limited interactions and learns to match the target cold-start item with the potential user. Besides, our framework can be painlessly integrated with neural network-based models. Extensive experiments conducted on three real-world datasets verify the superiority of Mecos, with the average improvement up to 99%, 91%, and 70% in HR@10 over state-of-the-art baseline methods.
Recommender systems play a fundamental role in web applications in filtering massive information and matching user interests. While many efforts have been devoted to developing more effective models in various scenarios, the exploration on the explainability of recommender systems is running behind. Explanations could help improve user experience and discover system defects. In this paper, after formally introducing the elements that are related to model explainability, we propose a novel explainable recommendation model through improving the transparency of the representation learning process. Specifically, to overcome the representation entangling problem in traditional models, we revise traditional graph convolution to discriminate information from different layers. Also, each representation vector is factorized into several segments, where each segment relates to one semantic aspect in data. Different from previous work, in our model, factor discovery and representation learning are simultaneously conducted, and we are able to handle extra attribute information and knowledge. In this way, the proposed model can learn interpretable and meaningful representations for users and items. Unlike traditional methods that need to make a trade-off between explainability and effectiveness, the performance of our proposed explainable model is not negatively affected after considering explainability. Finally, comprehensive experiments are conducted to validate the performance of our model as well as explanation faithfulness.
This paper proposes a recommender system to alleviate the cold-start problem that can estimate user preferences based on only a small number of items. To identify a user's preference in the cold state, existing recommender systems, such as Netflix, initially provide items to a user; we call those items evidence candidates. Recommendations are then made based on the items selected by the user. Previous recommendation studies have two limitations: (1) the users who consumed a few items have poor recommendations and (2) inadequate evidence candidates are used to identify user preferences. We propose a meta-learning-based recommender system called MeLU to overcome these two limitations. From meta-learning, which can rapidly adopt new task with a few examples, MeLU can estimate new user's preferences with a few consumed items. In addition, we provide an evidence candidate selection strategy that determines distinguishing items for customized preference estimation. We validate MeLU with two benchmark datasets, and the proposed model reduces at least 5.92% mean absolute error than two comparative models on the datasets. We also conduct a user study experiment to verify the evidence selection strategy.
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