Conversational agents powered by large language models (LLM) have increasingly been utilized in the realm of mental well-being support. However, the implications and outcomes associated with their usage in such a critical field remain somewhat ambiguous and unexplored. We conducted a qualitative analysis of 120 posts, encompassing 2917 user comments, drawn from the most popular subreddit focused on mental health support applications powered by large language models (u/Replika). This exploration aimed to shed light on the advantages and potential pitfalls associated with the integration of these sophisticated models in conversational agents intended for mental health support. We found the app (Replika) beneficial in offering on-demand, non-judgmental support, boosting user confidence, and aiding self-discovery. Yet, it faced challenges in filtering harmful content, sustaining consistent communication, remembering new information, and mitigating users' overdependence. The stigma attached further risked isolating users socially. We strongly assert that future researchers and designers must thoroughly evaluate the appropriateness of employing LLMs for mental well-being support, ensuring their responsible and effective application.
Large language models (LLMs) have demonstrated impressive capabilities in natural language generation. However, their output quality can be inconsistent, posing challenges for generating natural language from logical forms (LFs). This task requires the generated outputs to embody the exact semantics of LFs, without missing any LF semantics or creating any hallucinations. In this work, we tackle this issue by proposing a novel generate-and-rerank approach. Our approach involves initially generating a set of candidate outputs by prompting an LLM and subsequently reranking them using a task-specific reranker model. In addition, we curate a manually collected dataset to evaluate the alignment between different ranking metrics and human judgements. The chosen ranking metrics are utilized to enhance the training and evaluation of the reranker model. By conducting extensive experiments on three diverse datasets, we demonstrate that the candidates selected by our reranker outperform those selected by baseline methods in terms of semantic consistency and fluency, as measured by three comprehensive metrics. Our findings provide strong evidence for the effectiveness of our approach in improving the quality of generated outputs.
Although pre-trained large language models (PLMs) have achieved state-of-the-art on many NLP tasks, they lack understanding of subtle expressions of implicit hate speech. Such nuanced and implicit hate is often misclassified as non-hate. Various attempts have been made to enhance the detection of (implicit) hate content by augmenting external context or enforcing label separation via distance-based metrics. We combine these two approaches and introduce FiADD, a novel Focused Inferential Adaptive Density Discrimination framework. FiADD enhances the PLM finetuning pipeline by bringing the surface form of an implicit hate speech closer to its implied form while increasing the inter-cluster distance among various class labels. We test FiADD on three implicit hate datasets and observe significant improvement in the two-way and three-way hate classification tasks. We further experiment on the generalizability of FiADD on three other tasks, namely detecting sarcasm, irony, and stance, in which surface and implied forms differ, and observe similar performance improvement. We analyze the generated latent space to understand its evolution under FiADD, which corroborates the advantage of employing FiADD for implicit hate speech detection.
Instruction-tuned Large Language Models (LLMs) have exhibited impressive language understanding and the capacity to generate responses that follow specific prompts. However, due to the computational demands associated with training these models, their applications often adopt a zero-shot setting. In this paper, we evaluate the zero-shot performance of two publicly accessible LLMs, ChatGPT and OpenAssistant, in the context of six Computational Social Science classification tasks, while also investigating the effects of various prompting strategies. Our experiments investigate the impact of prompt complexity, including the effect of incorporating label definitions into the prompt; use of synonyms for label names; and the influence of integrating past memories during foundation model training. The findings indicate that in a zero-shot setting, current LLMs are unable to match the performance of smaller, fine-tuned baseline transformer models (such as BERT-large). Additionally, we find that different prompting strategies can significantly affect classification accuracy, with variations in accuracy and F1 scores exceeding 10\%.
Despite their competitive performance on knowledge-intensive tasks, large language models (LLMs) still have limitations in memorizing all world knowledge especially long tail knowledge. In this paper, we study the KG-augmented language model approach for solving the knowledge graph question answering (KGQA) task that requires rich world knowledge. Existing work has shown that retrieving KG knowledge to enhance LLMs prompting can significantly improve LLMs performance in KGQA. However, their approaches lack a well-formed verbalization of KG knowledge, i.e., they ignore the gap between KG representations and textual representations. To this end, we propose an answer-sensitive KG-to-Text approach that can transform KG knowledge into well-textualized statements most informative for KGQA. Based on this approach, we propose a KG-to-Text enhanced LLMs framework for solving the KGQA task. Experiments on several KGQA benchmarks show that the proposed KG-to-Text augmented LLMs approach outperforms previous KG-augmented LLMs approaches regarding answer accuracy and usefulness of knowledge statements.
Large language models (LLMs) have made significant strides in various tasks, yet they often struggle with complex reasoning and exhibit poor performance in scenarios where knowledge traceability, timeliness, and accuracy are crucial. To address these limitations, we present Think-on-Graph (ToG), a novel framework that leverages knowledge graphs to enhance LLMs' ability for deep and responsible reasoning. By employing ToG, we can identify entities relevant to a given question and conduct exploration and reasoning to retrieve related triples from an external knowledge database. This iterative procedure generates multiple reasoning pathways consisting of sequentially connected triplets until sufficient information is gathered to answer the question or the maximum depth is reached. Through experiments on complex multi-hop reasoning question-answering tasks, we demonstrate that ToG outperforms existing methods, effectively addressing the aforementioned limitations of LLMs without incurring additional training costs.
We evaluate the ability of semantic parsers based on large language models (LLMs) to handle contextual utterances. In real-world settings, there typically exists only a limited number of annotated contextual utterances due to annotation cost, resulting in an imbalance compared to non-contextual utterances. Therefore, parsers must adapt to contextual utterances with a few training examples. We examine four major paradigms for doing so in conversational semantic parsing i.e., Parse-with-Utterance-History, Parse-with-Reference-Program, Parse-then-Resolve, and Rewrite-then-Parse. To facilitate such cross-paradigm comparisons, we construct SMCalFlow-EventQueries, a subset of contextual examples from SMCalFlow with additional annotations. Experiments with in-context learning and fine-tuning suggest that Rewrite-then-Parse is the most promising paradigm when holistically considering parsing accuracy, annotation cost, and error types.
The advent of large language models marks a revolutionary breakthrough in artificial intelligence. With the unprecedented scale of training and model parameters, the capability of large language models has been dramatically improved, leading to human-like performances in understanding, language synthesizing, and common-sense reasoning, etc. Such a major leap-forward in general AI capacity will change the pattern of how personalization is conducted. For one thing, it will reform the way of interaction between humans and personalization systems. Instead of being a passive medium of information filtering, large language models present the foundation for active user engagement. On top of such a new foundation, user requests can be proactively explored, and user's required information can be delivered in a natural and explainable way. For another thing, it will also considerably expand the scope of personalization, making it grow from the sole function of collecting personalized information to the compound function of providing personalized services. By leveraging large language models as general-purpose interface, the personalization systems may compile user requests into plans, calls the functions of external tools to execute the plans, and integrate the tools' outputs to complete the end-to-end personalization tasks. Today, large language models are still being developed, whereas the application in personalization is largely unexplored. Therefore, we consider it to be the right time to review the challenges in personalization and the opportunities to address them with LLMs. In particular, we dedicate this perspective paper to the discussion of the following aspects: the development and challenges for the existing personalization system, the newly emerged capabilities of large language models, and the potential ways of making use of large language models for personalization.
Large language models (LLMs) have significantly advanced the field of natural language processing (NLP), providing a highly useful, task-agnostic foundation for a wide range of applications. The great promise of LLMs as general task solvers motivated people to extend their functionality largely beyond just a ``chatbot'', and use it as an assistant or even replacement for domain experts and tools in specific domains such as healthcare, finance, and education. However, directly applying LLMs to solve sophisticated problems in specific domains meets many hurdles, caused by the heterogeneity of domain data, the sophistication of domain knowledge, the uniqueness of domain objectives, and the diversity of the constraints (e.g., various social norms, cultural conformity, religious beliefs, and ethical standards in the domain applications). To fill such a gap, explosively-increase research, and practices have been conducted in very recent years on the domain specialization of LLMs, which, however, calls for a comprehensive and systematic review to better summarizes and guide this promising domain. In this survey paper, first, we propose a systematic taxonomy that categorizes the LLM domain-specialization techniques based on the accessibility to LLMs and summarizes the framework for all the subcategories as well as their relations and differences to each other. We also present a comprehensive taxonomy of critical application domains that can benefit from specialized LLMs, discussing their practical significance and open challenges. Furthermore, we offer insights into the current research status and future trends in this area.
Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.
Transformer-based pretrained language models (T-PTLMs) have achieved great success in almost every NLP task. The evolution of these models started with GPT and BERT. These models are built on the top of transformers, self-supervised learning and transfer learning. Transformed-based PTLMs learn universal language representations from large volumes of text data using self-supervised learning and transfer this knowledge to downstream tasks. These models provide good background knowledge to downstream tasks which avoids training of downstream models from scratch. In this comprehensive survey paper, we initially give a brief overview of self-supervised learning. Next, we explain various core concepts like pretraining, pretraining methods, pretraining tasks, embeddings and downstream adaptation methods. Next, we present a new taxonomy of T-PTLMs and then give brief overview of various benchmarks including both intrinsic and extrinsic. We present a summary of various useful libraries to work with T-PTLMs. Finally, we highlight some of the future research directions which will further improve these models. We strongly believe that this comprehensive survey paper will serve as a good reference to learn the core concepts as well as to stay updated with the recent happenings in T-PTLMs.