Audio call transcripts are one of the valuable sources of information for multiple downstream use cases such as understanding the voice of the customer and analyzing agent performance. However, these transcripts are noisy in nature and in an industry setting, getting tagged ground truth data is a challenge. In this paper, we present a solution implemented in the industry using BERT Language Models as part of our pipeline to extract key topics and multiple open intents discussed in the call. Another problem statement we looked at was the automatic tagging of transcripts into predefined categories, which traditionally is solved using supervised approach. To overcome the lack of tagged data, all our proposed approaches use unsupervised methods to solve the outlined problems. We evaluate the results by quantitatively comparing the automatically extracted topics, intents and tagged categories with human tagged ground truth and by qualitatively measuring the valuable concepts and intents that are not present in the ground truth. We achieved near human accuracy in extraction of these topics and intents using our novel approach
In this paper, we propose a novel Feature Decomposition and Reconstruction Learning (FDRL) method for effective facial expression recognition. We view the expression information as the combination of the shared information (expression similarities) across different expressions and the unique information (expression-specific variations) for each expression. More specifically, FDRL mainly consists of two crucial networks: a Feature Decomposition Network (FDN) and a Feature Reconstruction Network (FRN). In particular, FDN first decomposes the basic features extracted from a backbone network into a set of facial action-aware latent features to model expression similarities. Then, FRN captures the intra-feature and inter-feature relationships for latent features to characterize expression-specific variations, and reconstructs the expression feature. To this end, two modules including an intra-feature relation modeling module and an inter-feature relation modeling module are developed in FRN. Experimental results on both the in-the-lab databases (including CK+, MMI, and Oulu-CASIA) and the in-the-wild databases (including RAF-DB and SFEW) show that the proposed FDRL method consistently achieves higher recognition accuracy than several state-of-the-art methods. This clearly highlights the benefit of feature decomposition and reconstruction for classifying expressions.
The pre-training models such as BERT have achieved great results in various natural language processing problems. However, a large number of parameters need significant amounts of memory and the consumption of inference time, which makes it difficult to deploy them on edge devices. In this work, we propose a knowledge distillation method LRC-BERT based on contrastive learning to fit the output of the intermediate layer from the angular distance aspect, which is not considered by the existing distillation methods. Furthermore, we introduce a gradient perturbation-based training architecture in the training phase to increase the robustness of LRC-BERT, which is the first attempt in knowledge distillation. Additionally, in order to better capture the distribution characteristics of the intermediate layer, we design a two-stage training method for the total distillation loss. Finally, by verifying 8 datasets on the General Language Understanding Evaluation (GLUE) benchmark, the performance of the proposed LRC-BERT exceeds the existing state-of-the-art methods, which proves the effectiveness of our method.
The goal of text ranking is to generate an ordered list of texts retrieved from a corpus in response to a query. Although the most common formulation of text ranking is search, instances of the task can also be found in many natural language processing applications. This survey provides an overview of text ranking with neural network architectures known as transformers, of which BERT is the best-known example. The combination of transformers and self-supervised pretraining has, without exaggeration, revolutionized the fields of natural language processing (NLP), information retrieval (IR), and beyond. In this survey, we provide a synthesis of existing work as a single point of entry for practitioners who wish to gain a better understanding of how to apply transformers to text ranking problems and researchers who wish to pursue work in this area. We cover a wide range of modern techniques, grouped into two high-level categories: transformer models that perform reranking in multi-stage ranking architectures and learned dense representations that attempt to perform ranking directly. There are two themes that pervade our survey: techniques for handling long documents, beyond the typical sentence-by-sentence processing approaches used in NLP, and techniques for addressing the tradeoff between effectiveness (result quality) and efficiency (query latency). Although transformer architectures and pretraining techniques are recent innovations, many aspects of how they are applied to text ranking are relatively well understood and represent mature techniques. However, there remain many open research questions, and thus in addition to laying out the foundations of pretrained transformers for text ranking, this survey also attempts to prognosticate where the field is heading.
In this paper, we report our method for the Information Extraction task in 2019 Language and Intelligence Challenge. We incorporate BERT into the multi-head selection framework for joint entity-relation extraction. This model extends existing approaches from three perspectives. First, BERT is adopted as a feature extraction layer at the bottom of the multi-head selection framework. We further optimize BERT by introducing a semantic-enhanced task during BERT pre-training. Second, we introduce a large-scale Baidu Baike corpus for entity recognition pre-training, which is of weekly supervised learning since there is no actual named entity label. Third, soft label embedding is proposed to effectively transmit information between entity recognition and relation extraction. Combining these three contributions, we enhance the information extracting ability of the multi-head selection model and achieve F1-score 0.876 on testset-1 with a single model. By ensembling four variants of our model, we finally achieve F1 score 0.892 (1st place) on testset-1 and F1 score 0.8924 (2nd place) on testset-2.
BERT (Devlin et al., 2018) and RoBERTa (Liu et al., 2019) has set a new state-of-the-art performance on sentence-pair regression tasks like semantic textual similarity (STS). However, it requires that both sentences are fed into the network, which causes a massive computational overhead: Finding the most similar pair in a collection of 10,000 sentences requires about 50 million inference computations (~65 hours) with BERT. The construction of BERT makes it unsuitable for semantic similarity search as well as for unsupervised tasks like clustering. In this publication, we present Sentence-BERT (SBERT), a modification of the pretrained BERT network that use siamese and triplet network structures to derive semantically meaningful sentence embeddings that can be compared using cosine-similarity. This reduces the effort for finding the most similar pair from 65 hours with BERT / RoBERTa to about 5 seconds with SBERT, while maintaining the accuracy from BERT. We evaluate SBERT and SRoBERTa on common STS tasks and transfer learning tasks, where it outperforms other state-of-the-art sentence embeddings methods.
Extreme multi-label text classification (XMC) aims to tag each input text with the most relevant labels from an extremely large label set, such as those that arise in product categorization and e-commerce recommendation. Recently, pretrained language representation models such as BERT achieve remarkable state-of-the-art performance across a wide range of NLP tasks including sentence classification among small label sets (typically fewer than thousands). Indeed, there are several challenges in applying BERT to the XMC problem. The main challenges are: (i) the difficulty of capturing dependencies and correlations among labels, whose features may come from heterogeneous sources, and (ii) the tractability to scale to the extreme label setting as the model size can be very large and scale linearly with the size of the output space. To overcome these challenges, we propose X-BERT, the first feasible attempt to finetune BERT models for a scalable solution to the XMC problem. Specifically, X-BERT leverages both the label and document text to build label representations, which induces semantic label clusters in order to better model label dependencies. At the heart of X-BERT is finetuning BERT models to capture the contextual relations between input text and the induced label clusters. Finally, an ensemble of the different BERT models trained on heterogeneous label clusters leads to our best final model. Empirically, on a Wiki dataset with around 0.5 million labels, X-BERT achieves new state-of-the-art results where the precision@1 reaches 67:80%, a substantial improvement over 32.58%/60.91% of deep learning baseline fastText and competing XMC approach Parabel, respectively. This amounts to a 11.31% relative improvement over Parabel, which is indeed significant since the recent approach SLICE only has 5.53% relative improvement.
Our interest in this paper is in meeting a rapidly growing industrial demand for information extraction from images of documents such as invoices, bills, receipts etc. In practice users are able to provide a very small number of example images labeled with the information that needs to be extracted. We adopt a novel two-level neuro-deductive, approach where (a) we use pre-trained deep neural networks to populate a relational database with facts about each document-image; and (b) we use a form of deductive reasoning, related to meta-interpretive learning of transition systems to learn extraction programs: Given task-specific transitions defined using the entities and relations identified by the neural detectors and a small number of instances (usually 1, sometimes 2) of images and the desired outputs, a resource-bounded meta-interpreter constructs proofs for the instance(s) via logical deduction; a set of logic programs that extract each desired entity is easily synthesized from such proofs. In most cases a single training example together with a noisy-clone of itself suffices to learn a program-set that generalizes well on test documents, at which time the value of each entity is determined by a majority vote across its program-set. We demonstrate our two-level neuro-deductive approach on publicly available datasets ("Patent" and "Doctor's Bills") and also describe its use in a real-life industrial problem.
Most of the existing work on automatic facial expression analysis focuses on discrete emotion recognition, or facial action unit detection. However, facial expressions do not always fall neatly into pre-defined semantic categories. Also, the similarity between expressions measured in the action unit space need not correspond to how humans perceive expression similarity. Different from previous work, our goal is to describe facial expressions in a continuous fashion using a compact embedding space that mimics human visual preferences. To achieve this goal, we collect a large-scale faces-in-the-wild dataset with human annotations in the form: Expressions A and B are visually more similar when compared to expression C, and use this dataset to train a neural network that produces a compact (16-dimensional) expression embedding. We experimentally demonstrate that the learned embedding can be successfully used for various applications such as expression retrieval, photo album summarization, and emotion recognition. We also show that the embedding learned using the proposed dataset performs better than several other embeddings learned using existing emotion or action unit datasets.
The web contains countless semi-structured websites, which can be a rich source of information for populating knowledge bases. Existing methods for extracting relations from the DOM trees of semi-structured webpages can achieve high precision and recall only when manual annotations for each website are available. Although there have been efforts to learn extractors from automatically-generated labels, these methods are not sufficiently robust to succeed in settings with complex schemas and information-rich websites. In this paper we present a new method for automatic extraction from semi-structured websites based on distant supervision. We automatically generate training labels by aligning an existing knowledge base with a web page and leveraging the unique structural characteristics of semi-structured websites. We then train a classifier based on the potentially noisy and incomplete labels to predict new relation instances. Our method can compete with annotation-based techniques in the literature in terms of extraction quality. A large-scale experiment on over 400,000 pages from dozens of multi-lingual long-tail websites harvested 1.25 million facts at a precision of 90%.
Neural word embeddings have been widely used in biomedical Natural Language Processing (NLP) applications since they provide vector representations of words that capture the semantic properties of words and the linguistic relationship between words. Many biomedical applications use different textual sources to train word embeddings and apply these word embeddings to downstream biomedical applications. However, there has been little work on comprehensively evaluating the word embeddings trained from these resources. In this study, we provide a comprehensive empirical evaluation of word embeddings trained from four different resources, namely clinical notes, biomedical publications, Wikepedia, and news. We perform the evaluation qualitatively and quantitatively. In qualitative evaluation, we manually inspect five most similar medical words to a given set of target medical words, and then analyze word embeddings through the visualization of those word embeddings. Quantitative evaluation falls into two categories: extrinsic and intrinsic evaluation. Based on the evaluation results, we can draw the following conclusions. First, EHR and PubMed can capture the semantics of medical terms better than GloVe and Google News and find more relevant similar medical terms. Second, the medical semantic similarity captured by the word embeddings trained on EHR and PubMed are closer to human experts' judgments, compared to these trained on GloVe and Google News. Third, there does not exist a consistent global ranking of word embedding quality for downstream biomedical NLP applications. However, adding word embeddings as extra features will improve results on most downstream tasks. Finally, word embeddings trained from a similar domain corpus do not necessarily have better performance than other word embeddings for any downstream biomedical tasks.