Emotional support conversation (ESC) task can utilize various support strategies to help people relieve emotional distress and overcome the problem they face, which has attracted much attention in these years. However, most state-of-the-art works rely heavily on external commonsense knowledge to infer the mental state of the user in every dialogue round. Although effective, they may suffer from significant human effort, knowledge update and domain change in a long run. Therefore, in this article, we focus on exploring the task itself without using any external knowledge. We find all existing works ignore two significant characteristics of ESC. (a) Abundant prior knowledge exists in historical conversations, such as the responses to similar cases and the general order of support strategies, which has a great reference value for current conversation. (b) There is a one-to-many mapping relationship between context and support strategy, i.e.multiple strategies are reasonable for a single context. It lays a better foundation for the diversity of generations. Taking into account these two key factors, we propose Prior Knowledge Enhanced emotional support model with latent variable, PoKE. The proposed model fully taps the potential of prior knowledge in terms of exemplars and strategy sequence and then utilizes a latent variable to model the one-to-many relationship of strategy. Furthermore, we introduce a memory schema to incorporate the encoded knowledge into decoder. Experiment results on benchmark dataset show that our PoKE outperforms existing baselines on both automatic evaluation and human evaluation. Compared with the model using external knowledge, PoKE still can make a slight improvement in some metrics. Further experiments prove that abundant prior knowledge is conducive to high-quality emotional support, and a well-learned latent variable is critical to the diversity of generations.
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This paper aims to establish a generic multi-modal foundation model that has the scalable capability to massive downstream applications in E-commerce. Recently, large-scale vision-language pretraining approaches have achieved remarkable advances in the general domain. However, due to the significant differences between natural and product images, directly applying these frameworks for modeling image-level representations to E-commerce will be inevitably sub-optimal. To this end, we propose an instance-centric multi-modal pretraining paradigm called ECLIP in this work. In detail, we craft a decoder architecture that introduces a set of learnable instance queries to explicitly aggregate instance-level semantics. Moreover, to enable the model to focus on the desired product instance without reliance on expensive manual annotations, two specially configured pretext tasks are further proposed. Pretrained on the 100 million E-commerce-related data, ECLIP successfully extracts more generic, semantic-rich, and robust representations. Extensive experimental results show that, without further fine-tuning, ECLIP surpasses existing methods by a large margin on a broad range of downstream tasks, demonstrating the strong transferability to real-world E-commerce applications.
For many business applications that require the processing, indexing, and retrieval of professional documents such as legal briefs (in PDF format etc.), it is often essential to classify the pages of any given document into their corresponding types beforehand. Most existing studies in the field of document image classification either focus on single-page documents or treat multiple pages in a document independently. Although in recent years a few techniques have been proposed to exploit the context information from neighboring pages to enhance document page classification, they typically cannot be utilized with large pre-trained language models due to the constraint on input length. In this paper, we present a simple but effective approach that overcomes the above limitation. Specifically, we enhance the input with extra tokens carrying sequential information about previous pages - introducing recurrence - which enables the usage of pre-trained Transformer models like BERT for context-aware page classification. Our experiments conducted on two legal datasets in English and Portuguese respectively show that the proposed approach can significantly improve the performance of document page classification compared to the non-recurrent setup as well as the other context-aware baselines.
Chatbots are mainly data-driven and usually based on utterances that might be sensitive. However, training deep learning models on shared data can violate user privacy. Such issues have commonly existed in chatbots since their inception. In the literature, there have been many approaches to deal with privacy, such as differential privacy and secure multi-party computation, but most of them need to have access to users' data. In this context, Federated Learning (FL) aims to protect data privacy through distributed learning methods that keep the data in its location. This paper presents Fedbot, a proof-of-concept (POC) privacy-preserving chatbot that leverages large-scale customer support data. The POC combines Deep Bidirectional Transformer models and federated learning algorithms to protect customer data privacy during collaborative model training. The results of the proof-of-concept showcase the potential for privacy-preserving chatbots to transform the customer support industry by delivering personalized and efficient customer service that meets data privacy regulations and legal requirements. Furthermore, the system is specifically designed to improve its performance and accuracy over time by leveraging its ability to learn from previous interactions.
Noise suppression models running in production environments are commonly trained on publicly available datasets. However, this approach leads to regressions due to the lack of training/testing on representative customer data. Moreover, due to privacy reasons, developers cannot listen to customer content. This `ears-off' situation motivates augmenting existing datasets in a privacy-preserving manner. In this paper, we present Aura, a solution to make existing noise suppression test sets more challenging and diverse while being sample efficient. Aura is `ears-off' because it relies on a feature extractor and a metric of speech quality, DNSMOS P.835, both pre-trained on data obtained from public sources. As an application of Aura, we augment the INTERSPEECH 2021 DNS challenge by sampling audio files from a new batch of data of 20K clean speech clips from Librivox mixed with noise clips obtained from AudioSet. Aura makes the existing benchmark test set harder by 0.27 in DNSMOS P.835 OVLR (7%), 0.64 harder in DNSMOS P.835 SIG (16%), increases diversity by 31%, and achieves a 26% improvement in Spearman's rank correlation coefficient (SRCC) compared to random sampling. Finally, we open-source Aura to stimulate research of test set development.
Relation prediction on knowledge graphs (KGs) is a key research topic. Dominant embedding-based methods mainly focus on the transductive setting and lack the inductive ability to generalize to new entities for inference. Existing methods for inductive reasoning mostly mine the connections between entities, i.e., relational paths, without considering the nature of head and tail entities contained in the relational context. This paper proposes a novel method that captures both connections between entities and the intrinsic nature of entities, by simultaneously aggregating RElational Paths and cOntext with a unified hieRarchical Transformer framework, namely REPORT. REPORT relies solely on relation semantics and can naturally generalize to the fully-inductive setting, where KGs for training and inference have no common entities. In the experiments, REPORT performs consistently better than all baselines on almost all the eight version subsets of two fully-inductive datasets. Moreover. REPORT is interpretable by providing each element's contribution to the prediction results.
With the rapid development of facial forgery techniques, forgery detection has attracted more and more attention due to security concerns. Existing approaches attempt to use frequency information to mine subtle artifacts under high-quality forged faces. However, the exploitation of frequency information is coarse-grained, and more importantly, their vanilla learning process struggles to extract fine-grained forgery traces. To address this issue, we propose a progressive enhancement learning framework to exploit both the RGB and fine-grained frequency clues. Specifically, we perform a fine-grained decomposition of RGB images to completely decouple the real and fake traces in the frequency space. Subsequently, we propose a progressive enhancement learning framework based on a two-branch network, combined with self-enhancement and mutual-enhancement modules. The self-enhancement module captures the traces in different input spaces based on spatial noise enhancement and channel attention. The Mutual-enhancement module concurrently enhances RGB and frequency features by communicating in the shared spatial dimension. The progressive enhancement process facilitates the learning of discriminative features with fine-grained face forgery clues. Extensive experiments on several datasets show that our method outperforms the state-of-the-art face forgery detection methods.
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "easy to hard" schema according to the difficulty score returned by the difficulty measurer. For UC, it is implemented from an emotion-similarity perspective, which progressively strengthens the model's ability in identifying the confusing emotions. With the proposed model-agnostic hybrid curriculum learning strategy, we observe significant performance boosts over a wide range of existing ERC models and we are able to achieve new state-of-the-art results on four public ERC datasets.
Recent advances in maximizing mutual information (MI) between the source and target have demonstrated its effectiveness in text generation. However, previous works paid little attention to modeling the backward network of MI (i.e., dependency from the target to the source), which is crucial to the tightness of the variational information maximization lower bound. In this paper, we propose Adversarial Mutual Information (AMI): a text generation framework which is formed as a novel saddle point (min-max) optimization aiming to identify joint interactions between the source and target. Within this framework, the forward and backward networks are able to iteratively promote or demote each other's generated instances by comparing the real and synthetic data distributions. We also develop a latent noise sampling strategy that leverages random variations at the high-level semantic space to enhance the long term dependency in the generation process. Extensive experiments based on different text generation tasks demonstrate that the proposed AMI framework can significantly outperform several strong baselines, and we also show that AMI has potential to lead to a tighter lower bound of maximum mutual information for the variational information maximization problem.
Collaborative filtering often suffers from sparsity and cold start problems in real recommendation scenarios, therefore, researchers and engineers usually use side information to address the issues and improve the performance of recommender systems. In this paper, we consider knowledge graphs as the source of side information. We propose MKR, a Multi-task feature learning approach for Knowledge graph enhanced Recommendation. MKR is a deep end-to-end framework that utilizes knowledge graph embedding task to assist recommendation task. The two tasks are associated by cross&compress units, which automatically share latent features and learn high-order interactions between items in recommender systems and entities in the knowledge graph. We prove that cross&compress units have sufficient capability of polynomial approximation, and show that MKR is a generalized framework over several representative methods of recommender systems and multi-task learning. Through extensive experiments on real-world datasets, we demonstrate that MKR achieves substantial gains in movie, book, music, and news recommendation, over state-of-the-art baselines. MKR is also shown to be able to maintain a decent performance even if user-item interactions are sparse.
Multi-view networks are ubiquitous in real-world applications. In order to extract knowledge or business value, it is of interest to transform such networks into representations that are easily machine-actionable. Meanwhile, network embedding has emerged as an effective approach to generate distributed network representations. Therefore, we are motivated to study the problem of multi-view network embedding, with a focus on the characteristics that are specific and important in embedding this type of networks. In our practice of embedding real-world multi-view networks, we identify two such characteristics, which we refer to as preservation and collaboration. We then explore the feasibility of achieving better embedding quality by simultaneously modeling preservation and collaboration, and propose the mvn2vec algorithms. With experiments on a series of synthetic datasets, an internal Snapchat dataset, and two public datasets, we further confirm the presence and importance of preservation and collaboration. These experiments also demonstrate that better embedding can be obtained by simultaneously modeling the two characteristics, while not over-complicating the model or requiring additional supervision.
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