As recommendation is essentially a comparative (or ranking) process, a good explanation should illustrate to users why an item is believed to be better than another, i.e., comparative explanations about the recommended items. Ideally, after reading the explanations, a user should reach the same ranking of items as the system's. Unfortunately, little research attention has yet been paid on such comparative explanations. In this work, we develop an extract-and-refine architecture to explain the relative comparisons among a set of ranked items from a recommender system. For each recommended item, we first extract one sentence from its associated reviews that best suits the desired comparison against a set of reference items. Then this extracted sentence is further articulated with respect to the target user through a generative model to better explain why the item is recommended. We design a new explanation quality metric based on BLEU to guide the end-to-end training of the extraction and refinement components, which avoids generation of generic content. Extensive offline evaluations on two large recommendation benchmark datasets and serious user studies against an array of state-of-the-art explainable recommendation algorithms demonstrate the necessity of comparative explanations and the effectiveness of our solution.
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Social recommendation is effective in improving the recommendation performance by leveraging social relations from online social networking platforms. Social relations among users provide friends' information for modeling users' interest in candidate items and help items expose to potential consumers (i.e., item attraction). However, there are two issues haven't been well-studied: Firstly, for the user interests, existing methods typically aggregate friends' information contextualized on the candidate item only, and this shallow context-aware aggregation makes them suffer from the limited friends' information. Secondly, for the item attraction, if the item's past consumers are the friends of or have a similar consumption habit to the targeted user, the item may be more attractive to the targeted user, but most existing methods neglect the relation enhanced context-aware item attraction. To address the above issues, we proposed DICER (Dual Side Deep Context-aware Modulation for SocialRecommendation). Specifically, we first proposed a novel graph neural network to model the social relation and collaborative relation, and on top of high-order relations, a dual side deep context-aware modulation is introduced to capture the friends' information and item attraction. Empirical results on two real-world datasets show the effectiveness of the proposed model and further experiments are conducted to help understand how the dual context-aware modulation works.
Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called interpretable or transparent model in some context). Explainable recommendation tries to address the problem of why: by providing explanations to users or system designers, it helps humans to understand why certain items are recommended by the algorithm, where the human can either be users or system designers. Explainable recommendation helps to improve the transparency, persuasiveness, effectiveness, trustworthiness, and satisfaction of recommendation systems. In this survey, we review works on explainable recommendation in or before the year of 2019. We first highlight the position of explainable recommendation in recommender system research by categorizing recommendation problems into the 5W, i.e., what, when, who, where, and why. We then conduct a comprehensive survey of explainable recommendation on three perspectives: 1) We provide a chronological research timeline of explainable recommendation, including user study approaches in the early years and more recent model-based approaches. 2) We provide a two-dimensional taxonomy to classify existing explainable recommendation research: one dimension is the information source (or display style) of the explanations, and the other dimension is the algorithmic mechanism to generate explainable recommendations. 3) We summarize how explainable recommendation applies to different recommendation tasks, such as product recommendation, social recommendation, and POI recommendation. We also devote a section to discuss the explanation perspectives in broader IR and AI/ML research. We end the survey by discussing potential future directions to promote the explainable recommendation research area and beyond.
Interactive recommendation that models the explicit interactions between users and the recommender system has attracted a lot of research attentions in recent years. Most previous interactive recommendation systems only focus on optimizing recommendation accuracy while overlooking other important aspects of recommendation quality, such as the diversity of recommendation results. In this paper, we propose a novel recommendation model, named \underline{D}iversity-promoting \underline{D}eep \underline{R}einforcement \underline{L}earning (D$^2$RL), which encourages the diversity of recommendation results in interaction recommendations. More specifically, we adopt a Determinantal Point Process (DPP) model to generate diverse, while relevant item recommendations. A personalized DPP kernel matrix is maintained for each user, which is constructed from two parts: a fixed similarity matrix capturing item-item similarity, and the relevance of items dynamically learnt through an actor-critic reinforcement learning framework. We performed extensive offline experiments as well as simulated online experiments with real world datasets to demonstrate the effectiveness of the proposed model.
We present collaborative similarity embedding (CSE), a unified framework that exploits comprehensive collaborative relations available in a user-item bipartite graph for representation learning and recommendation. In the proposed framework, we differentiate two types of proximity relations: direct proximity and k-th order neighborhood proximity. While learning from the former exploits direct user-item associations observable from the graph, learning from the latter makes use of implicit associations such as user-user similarities and item-item similarities, which can provide valuable information especially when the graph is sparse. Moreover, for improving scalability and flexibility, we propose a sampling technique that is specifically designed to capture the two types of proximity relations. Extensive experiments on eight benchmark datasets show that CSE yields significantly better performance than state-of-the-art recommendation methods.
Item-to-item collaborative filtering (aka. item-based CF) has been long used for building recommender systems in industrial settings, owing to its interpretability and efficiency in real-time personalization. It builds a user's profile as her historically interacted items, recommending new items that are similar to the user's profile. As such, the key to an item-based CF method is in the estimation of item similarities. Early approaches use statistical measures such as cosine similarity and Pearson coefficient to estimate item similarities, which are less accurate since they lack tailored optimization for the recommendation task. In recent years, several works attempt to learn item similarities from data, by expressing the similarity as an underlying model and estimating model parameters by optimizing a recommendation-aware objective function. While extensive efforts have been made to use shallow linear models for learning item similarities, there has been relatively less work exploring nonlinear neural network models for item-based CF. In this work, we propose a neural network model named Neural Attentive Item Similarity model (NAIS) for item-based CF. The key to our design of NAIS is an attention network, which is capable of distinguishing which historical items in a user profile are more important for a prediction. Compared to the state-of-the-art item-based CF method Factored Item Similarity Model (FISM), our NAIS has stronger representation power with only a few additional parameters brought by the attention network. Extensive experiments on two public benchmarks demonstrate the effectiveness of NAIS. This work is the first attempt that designs neural network models for item-based CF, opening up new research possibilities for future developments of neural recommender systems.
In this paper, we study the problem of modeling users' diverse interests. Previous methods usually learn a fixed user representation, which has a limited ability to represent distinct interests of a user. In order to model users' various interests, we propose a Memory Attention-aware Recommender System (MARS). MARS utilizes a memory component and a novel attentional mechanism to learn deep \textit{adaptive user representations}. Trained in an end-to-end fashion, MARS adaptively summarizes users' interests. In the experiments, MARS outperforms seven state-of-the-art methods on three real-world datasets in terms of recall and mean average precision. We also demonstrate that MARS has a great interpretability to explain its recommendation results, which is important in many recommendation scenarios.
Many recommendation algorithms rely on user data to generate recommendations. However, these recommendations also affect the data obtained from future users. This work aims to understand the effects of this dynamic interaction. We propose a simple model where users with heterogeneous preferences arrive over time. Based on this model, we prove that naive estimators, i.e. those which ignore this feedback loop, are not consistent. We show that consistent estimators are efficient in the presence of myopic agents. Our results are validated using extensive simulations.
We propose a novel recommendation method based on tree. With user behavior data, the tree based model can capture user interests from coarse to fine, by traversing nodes top down and make decisions whether to pick up each node to user. Compared to traditional model-based methods like matrix factorization (MF), our tree based model does not have to fetch and estimate each item in the entire set. Instead, candidates are drawn from subsets corresponding to user's high-level interests, which is defined by the tree structure. Meanwhile, finding candidates from the entire corpus brings more novelty than content-based approaches like item-based collaborative filtering.Moreover, in this paper, we show that the tree structure can also act to refine user interests distribution, to benefit both training and prediction. The experimental results in both open dataset and Taobao display advertising dataset indicate that the proposed method outperforms existing methods.
Recommender systems play a crucial role in mitigating the problem of information overload by suggesting users' personalized items or services. The vast majority of traditional recommender systems consider the recommendation procedure as a static process and make recommendations following a fixed strategy. In this paper, we propose a novel recommender system with the capability of continuously improving its strategies during the interactions with users. We model the sequential interactions between users and a recommender system as a Markov Decision Process (MDP) and leverage Reinforcement Learning (RL) to automatically learn the optimal strategies via recommending trial-and-error items and receiving reinforcements of these items from users' feedbacks. In particular, we introduce an online user-agent interacting environment simulator, which can pre-train and evaluate model parameters offline before applying the model online. Moreover, we validate the importance of list-wise recommendations during the interactions between users and agent, and develop a novel approach to incorporate them into the proposed framework LIRD for list-wide recommendations. The experimental results based on a real-world e-commerce dataset demonstrate the effectiveness of the proposed framework.
Given e-commerce scenarios that user profiles are invisible, session-based recommendation is proposed to generate recommendation results from short sessions. Previous work only considers the user's sequential behavior in the current session, whereas the user's main purpose in the current session is not emphasized. In this paper, we propose a novel neural networks framework, i.e., Neural Attentive Recommendation Machine (NARM), to tackle this problem. Specifically, we explore a hybrid encoder with an attention mechanism to model the user's sequential behavior and capture the user's main purpose in the current session, which are combined as a unified session representation later. We then compute the recommendation scores for each candidate item with a bi-linear matching scheme based on this unified session representation. We train NARM by jointly learning the item and session representations as well as their matchings. We carried out extensive experiments on two benchmark datasets. Our experimental results show that NARM outperforms state-of-the-art baselines on both datasets. Furthermore, we also find that NARM achieves a significant improvement on long sessions, which demonstrates its advantages in modeling the user's sequential behavior and main purpose simultaneously.
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