Modern large language models (LLMs) represent a paradigm shift in what can plausibly be expected of machine learning models. The fact that LLMs can effectively generate sensible answers to a diverse range of queries suggests that they would be useful in customer support applications. While powerful, LLMs have been observed to be prone to hallucination which unfortunately makes their near term use in customer support applications challenging. To address this issue we present a system that allows us to use an LLM to augment our customer support advocates by re-framing the language modeling task as a discriminative classification task. In this framing, we seek to present the top-K best template responses for a customer support advocate to use when responding to a customer. We present the result of both offline and online experiments where we observed offline gains and statistically significant online lifts for our experimental system. Along the way, we present observed scaling curves for validation loss and top-K accuracy, resulted from model parameter ablation studies. We close by discussing the space of trade-offs with respect to model size, latency, and accuracy as well as and suggesting future applications to explore.
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ACM/IEEE第23屆模型驅動工程語言和系統國際會議，是模型驅動軟件和系統工程的首要會議系列，由ACM-SIGSOFT和IEEE-TCSE支持組織。自1998年以來，模型涵蓋了建模的各個方面，從語言和方法到工具和應用程序。模特的參加者來自不同的背景，包括研究人員、學者、工程師和工業專業人士。MODELS 2019是一個論壇，參與者可以圍繞建模和模型驅動的軟件和系統交流前沿研究成果和創新實踐經驗。今年的版本將為建模社區提供進一步推進建模基礎的機會，并在網絡物理系統、嵌入式系統、社會技術系統、云計算、大數據、機器學習、安全、開源等新興領域提出建模的創新應用以及可持續性。
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User intentions are typically formalized as evaluation rewards to be maximized when fine-tuning language models (LMs). Existing alignment methods, such as Direct Preference Optimization (DPO), are mainly tailored for pairwise preference data where rewards are implicitly defined rather than explicitly given. In this paper, we introduce a general framework for LM alignment, leveraging Noise Contrastive Estimation (NCE) to bridge the gap in handling reward datasets explicitly annotated with scalar evaluations. Our framework comprises two parallel algorithms, NCA and InfoNCA, both enabling the direct extraction of an LM policy from reward data as well as preference data. Notably, we show that the DPO loss is a special case of our proposed InfoNCA objective under pairwise preference settings, thereby integrating and extending current alignment theories. By comparing NCA and InfoNCA, we demonstrate that the well-observed decreasing-likelihood trend of DPO/InfoNCA is caused by their focus on adjusting relative likelihood across different responses. In contrast, NCA optimizes the absolute likelihood for each response, thereby effectively preventing the chosen likelihood from decreasing. We evaluate our methods in both reward and preference settings with Mistral-8*7B and 7B models. Experiments suggest that InfoNCA/NCA surpasses various preference baselines when reward datasets are available. We also find NCA significantly outperforms DPO in complex reasoning tasks like math and coding.
Tool learning methods have enhanced the ability of large language models (LLMs) to interact with real-world applications. Many existing works fine-tune LLMs or design prompts to enable LLMs to select appropriate tools and correctly invoke them to meet user requirements. However, it is observed in previous works that the performance of tool learning varies from tasks, datasets, training settings, and algorithms. Without understanding the impact of these factors, it can lead to inconsistent results, inefficient model deployment, and suboptimal tool utilization, ultimately hindering the practical integration and scalability of LLMs in real-world scenarios. Therefore, in this paper, we explore the impact of both internal and external factors on the performance of tool learning frameworks. Through extensive experiments on two benchmark datasets, we find several insightful conclusions for future work, including the observation that LLMs can benefit significantly from increased trial and exploration. We believe our empirical study provides a new perspective for future tool learning research.
Large language models (LLMs), pre-trained or fine-tuned on large code corpora, have shown effectiveness in generating code completions. However, in LLM-based code completion, LLMs may struggle to use correct and up-to-date Application Programming Interfaces (APIs) due to the rapid and continuous evolution of libraries. While existing studies have highlighted issues with predicting incorrect APIs, the specific problem of deprecated API usage in LLM-based code completion has not been thoroughly investigated. To address this gap, we conducted the first evaluation study on deprecated API usage in LLM-based code completion. This study involved seven advanced LLMs, 145 API mappings from eight popular Python libraries, and 28,125 completion prompts. The study results reveal the \textit{status quo} and \textit{root causes} of deprecated API usage in LLM-based code completion from the perspectives of \textit{model}, \textit{prompt}, and \textit{library}. Based on these findings, we propose two lightweight fixing approaches, \textsc{ReplaceAPI} and \textsc{InsertPrompt}, which can serve as baseline approaches for future research on mitigating deprecated API usage in LLM-based completion. Additionally, we provide implications for future research on integrating library evolution with LLM-driven software development.
Large language models (LLMs) have demonstrated impressive performance and spurred numerous AI applications, in which role-playing agents (RPAs) are particularly popular, especially for fictional characters. The prerequisite for these RPAs lies in the capability of LLMs to understand characters from fictional works. Previous efforts have evaluated this capability via basic classification tasks or characteristic imitation, failing to capture the nuanced character understanding with LLMs. In this paper, we propose evaluating LLMs' character understanding capability via the character profiling task, i.e., summarizing character profiles from corresponding materials, a widely adopted yet understudied practice for RPA development. Specifically, we construct the CroSS dataset from literature experts and assess the generated profiles by comparing ground truth references and their applicability in downstream tasks. Our experiments, which cover various summarization methods and LLMs, have yielded promising results. These results strongly validate the character understanding capability of LLMs. Resources are available at //github.com/Joanna0123/character_profiling.
Researchers are increasingly using language models (LMs) for text annotation. These approaches rely only on a prompt telling the model to return a given output according to a set of instructions. The reproducibility of LM outputs may nonetheless be vulnerable to small changes in the prompt design. This calls into question the replicability of classification routines. To tackle this problem, researchers have typically tested a variety of semantically similar prompts to determine what we call "prompt stability." These approaches remain ad-hoc and task specific. In this article, we propose a general framework for diagnosing prompt stability by adapting traditional approaches to intra- and inter-coder reliability scoring. We call the resulting metric the Prompt Stability Score (PSS) and provide a Python package PromptStability for its estimation. Using six different datasets and twelve outcomes, we classify >150k rows of data to: a) diagnose when prompt stability is low; and b) demonstrate the functionality of the package. We conclude by providing best practice recommendations for applied researchers.
Recent studies have demonstrated the efficacy of large language models (LLMs) in error correction for automatic speech recognition (ASR). However, much of the research focuses on the English language. This paper redirects the attention to Chinese. Firstly, we construct a specialized benchmark dataset aimed at error correction for Chinese ASR with 724K hypotheses-transcription pairs, named the Chinese Hypotheses Paradise dataset (ChineseHP), which contains a wide range of scenarios and presents significant challenges. Subsequently, we conduct a preliminary evaluation using the dataset for both direct-prompting and fine-tuning pre-trained LLMs. Furthermore, we propose a straightforward method of Pinyin regularization for prompts, which involves the transcription of Pinyin directly from text hypotheses. The experimental results reveal that Pinyin regularization consistently enhances the error-correcting ability of LLMs when compared with those without regularization. The dataset is available on the website.
Large language models (LLMs) have brought a paradigm shift to the field of code generation, offering the potential to enhance the software development process. However, previous research mainly focuses on the accuracy of code generation, while coding style differences between LLMs and human developers remain under-explored. In this paper, we empirically analyze the differences in coding style between the code generated by mainstream Code LLMs and the code written by human developers, and summarize coding style inconsistency taxonomy. Specifically, we first summarize the types of coding style inconsistencies by manually analyzing a large number of generation results. We then compare the code generated by Code LLMs with the code written by human programmers in terms of readability, conciseness, and robustness. The results reveal that LLMs and developers have different coding styles. Additionally, we study the possible causes of these inconsistencies and provide some solutions to alleviate the problem.
Although large language models (LLMs) are impressive in solving various tasks, they can quickly be outdated after deployment. Maintaining their up-to-date status is a pressing concern in the current era. This paper provides a comprehensive review of recent advances in aligning LLMs with the ever-changing world knowledge without re-training from scratch. We categorize research works systemically and provide in-depth comparisons and discussion. We also discuss existing challenges and highlight future directions to facilitate research in this field. We release the paper list at //github.com/hyintell/awesome-refreshing-llms
As an effective strategy, data augmentation (DA) alleviates data scarcity scenarios where deep learning techniques may fail. It is widely applied in computer vision then introduced to natural language processing and achieves improvements in many tasks. One of the main focuses of the DA methods is to improve the diversity of training data, thereby helping the model to better generalize to unseen testing data. In this survey, we frame DA methods into three categories based on the diversity of augmented data, including paraphrasing, noising, and sampling. Our paper sets out to analyze DA methods in detail according to the above categories. Further, we also introduce their applications in NLP tasks as well as the challenges.
Neural machine translation (NMT) is a deep learning based approach for machine translation, which yields the state-of-the-art translation performance in scenarios where large-scale parallel corpora are available. Although the high-quality and domain-specific translation is crucial in the real world, domain-specific corpora are usually scarce or nonexistent, and thus vanilla NMT performs poorly in such scenarios. Domain adaptation that leverages both out-of-domain parallel corpora as well as monolingual corpora for in-domain translation, is very important for domain-specific translation. In this paper, we give a comprehensive survey of the state-of-the-art domain adaptation techniques for NMT.
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