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Expert finding has been well-studied in community question answering (QA) systems in various domains. However, none of these studies addresses expert finding in the legal domain, where the goal is for citizens to find lawyers based on their expertise. In the legal domain, there is a large knowledge gap between the experts and the searchers, and the content on the legal QA websites consist of a combination formal and informal communication. In this paper, we propose methods for generating query-dependent textual profiles for lawyers covering several aspects including sentiment, comments, and recency. We combine query-dependent profiles with existing expert finding methods. Our experiments are conducted on a novel dataset gathered from an online legal QA service. We discovered that taking into account different lawyer profile aspects improves the best baseline model. We make our dataset publicly available for future work.

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自動問答(Question Answering, QA)是指利用計算機自動回答用戶所提出的問題以滿足用戶知識需求的任務。不同于現有搜索引擎,問答系統是信息服務的一種高級形式,系統返回用戶的不再是基于關鍵詞匹配排序的文檔列表,而是精準的自然語言答案。近年來,隨著人工智能的飛速發展,自動問答已經成為倍受關注且發展前景廣泛的研究方向。

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Audio question answering (AQA) is a multimodal translation task where a system analyzes an audio signal and a natural language question, to generate a desirable natural language answer. In this paper, we introduce Clotho-AQA, a dataset for Audio question answering consisting of 1991 audio files each between 15 to 30 seconds in duration selected from the Clotho dataset [1]. For each audio file, we collect six different questions and corresponding answers by crowdsourcing using Amazon Mechanical Turk. The questions and answers are produced by different annotators. Out of the six questions for each audio, two questions each are designed to have 'yes' and 'no' as answers, while the remaining two questions have other single-word answers. For each question, we collect answers from three different annotators. We also present two baseline experiments to describe the usage of our dataset for the AQA task - an LSTM-based multimodal binary classifier for 'yes' or 'no' type answers and an LSTM-based multimodal multi-class classifier for 828 single-word answers. The binary classifier achieved an accuracy of 62.7% and the multi-class classifier achieved a top-1 accuracy of 54.2% and a top-5 accuracy of 93.7%. Clotho-AQA dataset is freely available online at //zenodo.org/record/6473207.

Question answering on knowledge bases (KBQA) poses a unique challenge for semantic parsing research due to two intertwined factors: large search space and ambiguities in schema linking. The predominant ranking-based KBQA models, which rely on a candidate enumeration step to reduce the search space, struggle with flexibility and have impractical online running time. In this paper, we present ArcaneQA, a novel generation-based model that addresses both the large search space and schema linking in a unified framework with two mutually boosting ingredients: we use dynamic program induction to tackle the large search space and dynamic contextualized encoding to enhance schema linking. Experiment results on multiple popular KBQA datasets demonstrate the highly competitive performance of ArcaneQA in both effectiveness and efficiency.

Knowledge base question answering (KBQA) aims to answer a question over a knowledge base (KB). Early studies mainly focused on answering simple questions over KBs and achieved great success. However, their performance on complex questions is still far from satisfactory. Therefore, in recent years, researchers propose a large number of novel methods, which looked into the challenges of answering complex questions. In this survey, we review recent advances on KBQA with the focus on solving complex questions, which usually contain multiple subjects, express compound relations, or involve numerical operations. In detail, we begin with introducing the complex KBQA task and relevant background. Then, we describe benchmark datasets for complex KBQA task and introduce the construction process of these datasets. Next, we present two mainstream categories of methods for complex KBQA, namely semantic parsing-based (SP-based) methods and information retrieval-based (IR-based) methods. Specifically, we illustrate their procedures with flow designs and discuss their major differences and similarities. After that, we summarize the challenges that these two categories of methods encounter when answering complex questions, and explicate advanced solutions and techniques used in existing work. Finally, we conclude and discuss several promising directions related to complex KBQA for future research.

Human-AI co-creativity involves both humans and AI collaborating on a shared creative product as partners. In a creative collaboration, interaction dynamics, such as turn-taking, contribution type, and communication, are the driving forces of the co-creative process. Therefore the interaction model is a critical and essential component for effective co-creative systems. There is relatively little research about interaction design in the co-creativity field, which is reflected in a lack of focus on interaction design in many existing co-creative systems. The primary focus of co-creativity research has been on the abilities of the AI. This paper focuses on the importance of interaction design in co-creative systems with the development of the Co-Creative Framework for Interaction design (COFI) that describes the broad scope of possibilities for interaction design in co-creative systems. Researchers can use COFI for modeling interaction in co-creative systems by exploring alternatives in this design space of interaction. COFI can also be beneficial while investigating and interpreting the interaction design of existing co-creative systems. We coded a dataset of existing 92 co-creative systems using COFI and analyzed the data to show how COFI provides a basis to categorize the interaction models of existing co-creative systems. We identify opportunities to shift the focus of interaction models in co-creativity to enable more communication between the user and AI leading to human-AI partnerships.

Biomedical Question Answering (BQA) has attracted increasing attention in recent years due to its promising application prospect. It is a challenging task because the biomedical questions are professional and usually vary widely. Existing question answering methods answer all questions with a homogeneous model, leading to various types of questions competing for the shared parameters, which will confuse the model decision for each single type of questions. In this paper, in order to alleviate the parameter competition problem, we propose a Mixture-of-Expert (MoE) based question answering method called MoEBQA that decouples the computation for different types of questions by sparse routing. To be specific, we split a pretrained Transformer model into bottom and top blocks. The bottom blocks are shared by all the examples, aiming to capture the general features. The top blocks are extended to an MoE version that consists of a series of independent experts, where each example is assigned to a few experts according to its underlying question type. MoEBQA automatically learns the routing strategy in an end-to-end manner so that each expert tends to deal with the question types it is expert in. We evaluate MoEBQA on three BQA datasets constructed based on real examinations. The results show that our MoE extension significantly boosts the performance of question answering models and achieves new state-of-the-art performance. In addition, we elaborately analyze our MoE modules to reveal how MoEBQA works and find that it can automatically group the questions into human-readable clusters.

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain and task-oriented dialogues, these conversations are usually long, complex, asynchronous, and involve strong domain knowledge. In total, we collect 34,608 QA pairs from 10,259 selected conversations with both human-written and machine-generated questions. We use a question generator and a dialogue summarizer as auxiliary tools to collect and recommend questions. The dataset has two testing scenarios: chunk mode and full mode, depending on whether the grounded partial conversation is provided or retrieved. Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable. Our dataset provides a new training and evaluation testbed to facilitate QA on conversations research.

Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.

Neural network models usually suffer from the challenge of incorporating commonsense knowledge into the open-domain dialogue systems. In this paper, we propose a novel knowledge-aware dialogue generation model (called TransDG), which transfers question representation and knowledge matching abilities from knowledge base question answering (KBQA) task to facilitate the utterance understanding and factual knowledge selection for dialogue generation. In addition, we propose a response guiding attention and a multi-step decoding strategy to steer our model to focus on relevant features for response generation. Experiments on two benchmark datasets demonstrate that our model has robust superiority over compared methods in generating informative and fluent dialogues. Our code is available at //github.com/siat-nlp/TransDG.

With the rise of knowledge graph (KG), question answering over knowledge base (KBQA) has attracted increasing attention in recent years. Despite much research has been conducted on this topic, it is still challenging to apply KBQA technology in industry because business knowledge and real-world questions can be rather complicated. In this paper, we present AliMe-KBQA, a bold attempt to apply KBQA in the E-commerce customer service field. To handle real knowledge and questions, we extend the classic "subject-predicate-object (SPO)" structure with property hierarchy, key-value structure and compound value type (CVT), and enhance traditional KBQA with constraints recognition and reasoning ability. We launch AliMe-KBQA in the Marketing Promotion scenario for merchants during the "Double 11" period in 2018 and other such promotional events afterwards. Online results suggest that AliMe-KBQA is not only able to gain better resolution and improve customer satisfaction, but also becomes the preferred knowledge management method by business knowledge staffs since it offers a more convenient and efficient management experience.

We introduce the first system towards the novel task of answering complex multisentence recommendation questions in the tourism domain. Our solution uses a pipeline of two modules: question understanding and answering. For question understanding, we define an SQL-like query language that captures the semantic intent of a question; it supports operators like subset, negation, preference and similarity, which are often found in recommendation questions. We train and compare traditional CRFs as well as bidirectional LSTM-based models for converting a question to its semantic representation. We extend these models to a semisupervised setting with partially labeled sequences gathered through crowdsourcing. We find that our best model performs semi-supervised training of BiDiLSTM+CRF with hand-designed features and CCM(Chang et al., 2007) constraints. Finally, in an end to end QA system, our answering component converts our question representation into queries fired on underlying knowledge sources. Our experiments on two different answer corpora demonstrate that our system can significantly outperform baselines with up to 20 pt higher accuracy and 17 pt higher recall.

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