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Large language models (LLMs) have been used for diverse tasks in natural language processing (NLP), yet remain under-explored for task-oriented dialogue systems (TODS), especially for end-to-end TODS. We present InstructTODS, a novel off-the-shelf framework for zero-shot end-to-end task-oriented dialogue systems that can adapt to diverse domains without fine-tuning. By leveraging LLMs, InstructTODS generates a proxy belief state that seamlessly translates user intentions into dynamic queries for efficient interaction with any KB. Our extensive experiments demonstrate that InstructTODS achieves comparable performance to fully fine-tuned TODS in guiding dialogues to successful completion without prior knowledge or task-specific data. Furthermore, a rigorous human evaluation of end-to-end TODS shows that InstructTODS produces dialogue responses that notably outperform both the gold responses and the state-of-the-art TODS in terms of helpfulness, informativeness, and humanness. Moreover, the effectiveness of LLMs in TODS is further supported by our comprehensive evaluations on TODS subtasks: dialogue state tracking, intent classification, and response generation. Code and implementations could be found here //github.com/WillyHC22/InstructTODS/

Large language models (LLMs) have garnered significant attention for their remarkable performance in a continuously expanding set of natural language processing tasks. However, these models have been shown to harbor inherent societal biases, or stereotypes, which can adversely affect their performance in their many downstream applications. In this paper, we introduce a novel, purely prompt-based approach to uncover hidden stereotypes within any arbitrary LLM. Our approach dynamically generates a knowledge representation of internal stereotypes, enabling the identification of biases encoded within the LLM's internal knowledge. By illuminating the biases present in LLMs and offering a systematic methodology for their analysis, our work contributes to advancing transparency and promoting fairness in natural language processing systems.

Large language models (LLMs) have shown increasing capacity at planning and executing a high-level goal in a live computer environment (e.g. MiniWoB++). To perform a task, recent works often require a model to learn from trace examples of the task via either supervised learning or few/many-shot prompting. Without these trace examples, it remains a challenge how an agent can autonomously learn and improve its control on a computer, which limits the ability of an agent to perform a new task. We approach this problem with a zero-shot agent that requires no given expert traces. Our agent plans for executable actions on a partially observed environment, and iteratively progresses a task by identifying and learning from its mistakes via self-reflection and structured thought management. On the easy tasks of MiniWoB++, we show that our zero-shot agent often outperforms recent SoTAs, with more efficient reasoning. For tasks with more complexity, our reflective agent performs on par with prior best models, even though previous works had the advantages of accessing expert traces or additional screen information.

Large language models (LLMs) have garnered significant attention due to their impressive natural language processing (NLP) capabilities. Recently, many studies have focused on the tool utilization ability of LLMs. They primarily investigated how LLMs effectively collaborate with given specific tools. However, in scenarios where LLMs serve as intelligent agents, as seen in applications like AutoGPT and MetaGPT, LLMs are expected to engage in intricate decision-making processes that involve deciding whether to employ a tool and selecting the most suitable tool(s) from a collection of available tools to fulfill user requests. Therefore, in this paper, we introduce MetaTool, a benchmark designed to evaluate whether LLMs have tool usage awareness and can correctly choose tools. Specifically, we create a dataset called ToolE within the benchmark. This dataset contains various types of user queries in the form of prompts that trigger LLMs to use tools, including both single-tool and multi-tool scenarios. Subsequently, we set the tasks for both tool usage awareness and tool selection. We define four subtasks from different perspectives in tool selection, including tool selection with similar choices, tool selection in specific scenarios, tool selection with possible reliability issues, and multi-tool selection. We conduct experiments involving nine popular LLMs and find that the majority of them still struggle to effectively select tools, highlighting the existing gaps between LLMs and genuine intelligent agents. However, through the error analysis, we found there is still significant room for improvement. Finally, we conclude with insights for tool developers that follow ChatGPT to provide detailed descriptions that can enhance the tool selection performance of LLMs.

Large language models (LLMs) exhibit positional bias in how they use context, which especially complicates listwise ranking. To address this, we propose permutation self-consistency, a form of self-consistency over ranking list outputs of black-box LLMs. Our key idea is to marginalize out different list orders in the prompt to produce an order-independent ranking with less positional bias. First, given some input prompt, we repeatedly shuffle the list in the prompt and pass it through the LLM while holding the instructions the same. Next, we aggregate the resulting sample of rankings by computing the central ranking closest in distance to all of them, marginalizing out prompt order biases in the process. Theoretically, we prove the robustness of our method, showing convergence to the true ranking in the presence of random perturbations. Empirically, on five list-ranking datasets in sorting and passage reranking, our approach improves scores from conventional inference by up to 7-18% for GPT-3.5 and 8-16% for LLaMA v2 (70B), surpassing the previous state of the art in passage reranking. Our code is at //github.com/castorini/perm-sc.

Large language models (LLMs) outperform information retrieval techniques for downstream knowledge-intensive tasks when being prompted to generate world knowledge. However, community concerns abound regarding the factuality and potential implications of using this uncensored knowledge. In light of this, we introduce CONNER, a COmpreheNsive kNowledge Evaluation fRamework, designed to systematically and automatically evaluate generated knowledge from six important perspectives -- Factuality, Relevance, Coherence, Informativeness, Helpfulness and Validity. We conduct an extensive empirical analysis of the generated knowledge from three different types of LLMs on two widely studied knowledge-intensive tasks, i.e., open-domain question answering and knowledge-grounded dialogue. Surprisingly, our study reveals that the factuality of generated knowledge, even if lower, does not significantly hinder downstream tasks. Instead, the relevance and coherence of the outputs are more important than small factual mistakes. Further, we show how to use CONNER to improve knowledge-intensive tasks by designing two strategies: Prompt Engineering and Knowledge Selection. Our evaluation code and LLM-generated knowledge with human annotations will be released to facilitate future research.

Despite the remarkable progress in natural language understanding with pretrained Transformers, neural language models often do not handle commonsense knowledge well. Toward commonsense-aware models, there have been attempts to obtain knowledge, ranging from automatic acquisition to crowdsourcing. However, it is difficult to obtain a high-quality knowledge base at a low cost, especially from scratch. In this paper, we propose PHALM, a method of building a knowledge graph from scratch, by prompting both crowdworkers and a large language model (LLM). We used this method to build a Japanese event knowledge graph and trained Japanese commonsense generation models. Experimental results revealed the acceptability of the built graph and inferences generated by the trained models. We also report the difference in prompting humans and an LLM. Our code, data, and models are available at github.com/nlp-waseda/comet-atomic-ja.

While large language models (LLMs) have demonstrated remarkable capabilities across a range of downstream tasks, a significant concern revolves around their propensity to exhibit hallucinations: LLMs occasionally generate content that diverges from the user input, contradicts previously generated context, or misaligns with established world knowledge. This phenomenon poses a substantial challenge to the reliability of LLMs in real-world scenarios. In this paper, we survey recent efforts on the detection, explanation, and mitigation of hallucination, with an emphasis on the unique challenges posed by LLMs. We present taxonomies of the LLM hallucination phenomena and evaluation benchmarks, analyze existing approaches aiming at mitigating LLM hallucination, and discuss potential directions for future research.

Large language models (LLMs) have significantly advanced the field of natural language processing (NLP), providing a highly useful, task-agnostic foundation for a wide range of applications. The great promise of LLMs as general task solvers motivated people to extend their functionality largely beyond just a ``chatbot'', and use it as an assistant or even replacement for domain experts and tools in specific domains such as healthcare, finance, and education. However, directly applying LLMs to solve sophisticated problems in specific domains meets many hurdles, caused by the heterogeneity of domain data, the sophistication of domain knowledge, the uniqueness of domain objectives, and the diversity of the constraints (e.g., various social norms, cultural conformity, religious beliefs, and ethical standards in the domain applications). To fill such a gap, explosively-increase research, and practices have been conducted in very recent years on the domain specialization of LLMs, which, however, calls for a comprehensive and systematic review to better summarizes and guide this promising domain. In this survey paper, first, we propose a systematic taxonomy that categorizes the LLM domain-specialization techniques based on the accessibility to LLMs and summarizes the framework for all the subcategories as well as their relations and differences to each other. We also present a comprehensive taxonomy of critical application domains that can benefit from specialized LLMs, discussing their practical significance and open challenges. Furthermore, we offer insights into the current research status and future trends in this area.

The emergence of large language models (LLMs) has substantially influenced natural language processing, demonstrating exceptional results across various tasks. In this study, we employ ``Introspective Tips" to facilitate LLMs in self-optimizing their decision-making. By introspectively examining trajectories, LLM refines its policy by generating succinct and valuable tips. Our method enhances the agent's performance in both few-shot and zero-shot learning situations by considering three essential scenarios: learning from the agent's past experiences, integrating expert demonstrations, and generalizing across diverse games. Importantly, we accomplish these improvements without fine-tuning the LLM parameters; rather, we adjust the prompt to generalize insights from the three aforementioned situations. Our framework not only supports but also emphasizes the advantage of employing LLM in in-contxt decision-making. Experiments involving over 100 games in TextWorld illustrate the superior performance of our approach.