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The latest advancements in AI and deep learning have led to a breakthrough in large language model (LLM)-based agents such as GPT-4. However, many commercial conversational agent development tools are pipeline-based and have limitations in holding a human-like conversation. This paper investigates the capabilities of LLMs to enhance pipeline-based conversational agents during two phases: 1) in the design and development phase and 2) during operations. In 1) LLMs can aid in generating training data, extracting entities and synonyms, localization, and persona design. In 2) LLMs can assist in contextualization, intent classification to prevent conversational breakdown and handle out-of-scope questions, auto-correcting utterances, rephrasing responses, formulating disambiguation questions, summarization, and enabling closed question-answering capabilities. We conducted informal experiments with GPT-4 in the private banking domain to demonstrate the scenarios above with a practical example. Companies may be hesitant to replace their pipeline-based agents with LLMs entirely due to privacy concerns and the need for deep integration within their existing ecosystems. A hybrid approach in which LLMs' are integrated into the pipeline-based agents allows them to save time and costs of building and running agents by capitalizing on the capabilities of LLMs while retaining the integration and privacy safeguards of their existing systems.

This paper investigates how large language models (LLMs) can enhance recommender systems, with a specific focus on Conversational Recommender Systems that leverage user preferences and personalised candidate selections from existing ranking models. We introduce VideolandGPT, a recommender system for a Video-on-Demand (VOD) platform, Videoland, which uses ChatGPT to select from a predetermined set of contents, considering the additional context indicated by users' interactions with a chat interface. We evaluate ranking metrics, user experience, and fairness of recommendations, comparing a personalised and a non-personalised version of the system, in a between-subject user study. Our results indicate that the personalised version outperforms the non-personalised in terms of accuracy and general user satisfaction, while both versions increase the visibility of items which are not in the top of the recommendation lists. However, both versions present inconsistent behavior in terms of fairness, as the system may generate recommendations which are not available on Videoland.

Reward models (RMs) are crucial in aligning large language models (LLMs) with human preferences for improving interaction quality. However, the real world is pluralistic, which leads to diversified human preferences based on different religions, politics, cultures, etc. Moreover, each individual can have their own unique preferences on various topics. Neglecting the diversity of human preferences, current LLM training processes only use a general reward model, which is below satisfaction for customized or personalized application scenarios. To explore customized preference learning, we collect a domain-specific preference (DSP) dataset, which collects preferred responses to each given query from four practical domains. Besides, from the perspective of data efficiency, we proposed a three-stage customized RM learning scheme, whose effectiveness is empirically verified on both general preference datasets and our DSP set. Furthermore, we test multiple training and data strategies on the three learning stages, and have found several ways to better preserve the general preferring ability while training the customized RMs, especially general preference enrichment and customized preference imitation learning. The DSP dataset and code are available at //github.com/Linear95/DSP.

Knowledge graph completion (KGC) aims to discover missing relations of query entities. Current text-based models utilize the entity name and description to infer the tail entity given the head entity and a certain relation. Existing approaches also consider the neighborhood of the head entity. However, these methods tend to model the neighborhood using a flat structure and are only restricted to 1-hop neighbors. In this work, we propose a node neighborhood-enhanced framework for knowledge graph completion. It models the head entity neighborhood from multiple hops using graph neural networks to enrich the head node information. Moreover, we introduce an additional edge link prediction task to improve KGC. Evaluation on two public datasets shows that this framework is simple yet effective. The case study also shows that the model is able to predict explainable predictions.

We present CM3Leon (pronounced "Chameleon"), a retrieval-augmented, token-based, decoder-only multi-modal language model capable of generating and infilling both text and images. CM3Leon uses the CM3 multi-modal architecture but additionally shows the extreme benefits of scaling up and tuning on more diverse instruction-style data. It is the first multi-modal model trained with a recipe adapted from text-only language models, including a large-scale retrieval-augmented pre-training stage and a second multi-task supervised fine-tuning (SFT) stage. It is also a general-purpose model that can do both text-to-image and image-to-text generation, allowing us to introduce self-contained contrastive decoding methods that produce high-quality outputs. Extensive experiments demonstrate that this recipe is highly effective for multi-modal models. CM3Leon achieves state-of-the-art performance in text-to-image generation with 5x less training compute than comparable methods (zero-shot MS-COCO FID of 4.88). After SFT, CM3Leon can also demonstrate unprecedented levels of controllability in tasks ranging from language-guided image editing to image-controlled generation and segmentation.

Large language models (LLMs) exhibit a wide range of promising capabilities -- from step-by-step planning to commonsense reasoning -- that may provide utility for robots, but remain prone to confidently hallucinated predictions. In this work, we present KnowNo, which is a framework for measuring and aligning the uncertainty of LLM-based planners such that they know when they don't know and ask for help when needed. KnowNo builds on the theory of conformal prediction to provide statistical guarantees on task completion while minimizing human help in complex multi-step planning settings. Experiments across a variety of simulated and real robot setups that involve tasks with different modes of ambiguity (e.g., from spatial to numeric uncertainties, from human preferences to Winograd schemas) show that KnowNo performs favorably over modern baselines (which may involve ensembles or extensive prompt tuning) in terms of improving efficiency and autonomy, while providing formal assurances. KnowNo can be used with LLMs out of the box without model-finetuning, and suggests a promising lightweight approach to modeling uncertainty that can complement and scale with the growing capabilities of foundation models. Website: //robot-help.github.io

Large language models (LLMs) have demonstrated impressive capabilities in natural language processing. However, their internal mechanisms are still unclear and this lack of transparency poses unwanted risks for downstream applications. Therefore, understanding and explaining these models is crucial for elucidating their behaviors, limitations, and social impacts. In this paper, we introduce a taxonomy of explainability techniques and provide a structured overview of methods for explaining Transformer-based language models. We categorize techniques based on the training paradigms of LLMs: traditional fine-tuning-based paradigm and prompting-based paradigm. For each paradigm, we summarize the goals and dominant approaches for generating local explanations of individual predictions and global explanations of overall model knowledge. We also discuss metrics for evaluating generated explanations, and discuss how explanations can be leveraged to debug models and improve performance. Lastly, we examine key challenges and emerging opportunities for explanation techniques in the era of LLMs in comparison to conventional machine learning models.

Rapid advancements of large language models (LLMs) have enabled the processing, understanding, and generation of human-like text, with increasing integration into systems that touch our social sphere. Despite this success, these models can learn, perpetuate, and amplify harmful social biases. In this paper, we present a comprehensive survey of bias evaluation and mitigation techniques for LLMs. We first consolidate, formalize, and expand notions of social bias and fairness in natural language processing, defining distinct facets of harm and introducing several desiderata to operationalize fairness for LLMs. We then unify the literature by proposing three intuitive taxonomies, two for bias evaluation, namely metrics and datasets, and one for mitigation. Our first taxonomy of metrics for bias evaluation disambiguates the relationship between metrics and evaluation datasets, and organizes metrics by the different levels at which they operate in a model: embeddings, probabilities, and generated text. Our second taxonomy of datasets for bias evaluation categorizes datasets by their structure as counterfactual inputs or prompts, and identifies the targeted harms and social groups; we also release a consolidation of publicly-available datasets for improved access. Our third taxonomy of techniques for bias mitigation classifies methods by their intervention during pre-processing, in-training, intra-processing, and post-processing, with granular subcategories that elucidate research trends. Finally, we identify open problems and challenges for future work. Synthesizing a wide range of recent research, we aim to provide a clear guide of the existing literature that empowers researchers and practitioners to better understand and prevent the propagation of bias in LLMs.

The emergence of large language models (LLMs) has substantially influenced natural language processing, demonstrating exceptional results across various tasks. In this study, we employ ``Introspective Tips" to facilitate LLMs in self-optimizing their decision-making. By introspectively examining trajectories, LLM refines its policy by generating succinct and valuable tips. Our method enhances the agent's performance in both few-shot and zero-shot learning situations by considering three essential scenarios: learning from the agent's past experiences, integrating expert demonstrations, and generalizing across diverse games. Importantly, we accomplish these improvements without fine-tuning the LLM parameters; rather, we adjust the prompt to generalize insights from the three aforementioned situations. Our framework not only supports but also emphasizes the advantage of employing LLM in in-contxt decision-making. Experiments involving over 100 games in TextWorld illustrate the superior performance of our approach.

Pre-trained language representation models, such as BERT, capture a general language representation from large-scale corpora, but lack domain-specific knowledge. When reading a domain text, experts make inferences with relevant knowledge. For machines to achieve this capability, we propose a knowledge-enabled language representation model (K-BERT) with knowledge graphs (KGs), in which triples are injected into the sentences as domain knowledge. However, too much knowledge incorporation may divert the sentence from its correct meaning, which is called knowledge noise (KN) issue. To overcome KN, K-BERT introduces soft-position and visible matrix to limit the impact of knowledge. K-BERT can easily inject domain knowledge into the models by equipped with a KG without pre-training by-self because it is capable of loading model parameters from the pre-trained BERT. Our investigation reveals promising results in twelve NLP tasks. Especially in domain-specific tasks (including finance, law, and medicine), K-BERT significantly outperforms BERT, which demonstrates that K-BERT is an excellent choice for solving the knowledge-driven problems that require experts.