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In this paper, I propose a new concept for understanding the role of algorithms in daily life: algorithmic authority. Algorithmic authority is the legitimate power of algorithms to direct human action and to impact which information is considered true. I use this concept to examine the culture of users of Bitcoin, a crypto-currency and payment platform. Through Bitcoin, I explore what it means to trust in algorithmic authority. My study of the Bitcoin community utilizes interview and survey data. I found that Bitcoin users prefer algorithmic authority to the authority of conventional institutions which they see as untrustworthy. However, I argue that Bitcoin users do not have blind faith in algorithms; rather, they acknowledge the need for mediating algorithmic authority with human judgment. I examine the tension between members of the Bitcoin community who would prefer to integrate Bitcoin with existing institutions and those who would prefer to resist integration.

Recent technological developments and advances in Artificial Intelligence (AI) have enabled sophisticated capabilities to be a part of Digital Twin (DT), virtually making it possible to introduce automation into all aspects of work processes. Given these possibilities that DT can offer, practitioners are facing increasingly difficult decisions regarding what capabilities to select while deploying a DT in practice. The lack of research in this field has not helped either. It has resulted in the rebranding and reuse of emerging technological capabilities like prediction, simulation, AI, and Machine Learning (ML) as necessary constituents of DT. Inappropriate selection of capabilities in a DT can result in missed opportunities, strategic misalignments, inflated expectations, and risk of it being rejected as just hype by the practitioners. To alleviate this challenge, this paper proposes the digitalization framework, designed and developed by following a Design Science Research (DSR) methodology over a period of 18 months. The framework can help practitioners select an appropriate level of sophistication in a DT by weighing the pros and cons for each level, deciding evaluation criteria for the digital twin system, and assessing the implications of the selected DT on the organizational processes and strategies, and value creation. Three real-life case studies illustrate the application and usefulness of the framework.

From learning assistance to companionship, social robots promise to enhance many aspects of daily life. However, social robots have not seen widespread adoption, in part because (1) they do not adapt their behavior to new users, and (2) they do not provide sufficient privacy protections. Centralized learning, whereby robots develop skills by gathering data on a server, contributes to these limitations by preventing online learning of new experiences and requiring storage of privacy-sensitive data. In this work, we propose a decentralized learning alternative that improves the privacy and personalization of social robots. We combine two machine learning approaches, Federated Learning and Continual Learning, to capture interaction dynamics distributed physically across robots and temporally across repeated robot encounters. We define a set of criteria that should be balanced in decentralized robot learning scenarios. We also develop a new algorithm -- Elastic Transfer -- that leverages importance-based regularization to preserve relevant parameters across robots and interactions with multiple humans. We show that decentralized learning is a viable alternative to centralized learning in a proof-of-concept Socially-Aware Navigation domain, and demonstrate how Elastic Transfer improves several of the proposed criteria.

Security ceremonies still fail despite decades of efforts by researchers and practitioners. Attacks are often a cunning amalgam of exploits for technical systems and of forms of human behaviour. For example, this is the case with the recent news headline of a large-scale attack against Electrum Bitcoin wallets, which manages to spread a malicious update of the wallet app. I therefore set out to look at things through a different lens. I make the (metaphorical) hypothesis that human ancestors arrived on Earth along with security ceremonies from a very far planet, the Cybersecurity planet. My hypothesis continues, in that studying (by huge telescopes) the surface of Cybersecurity in combination with the logical projection on that surface of what happens on Earth is beneficial for us earthlings. I have spotted four cities so far on the remote planet. Democratic City features security ceremonies that allow inhabitants to follow personal paths of practice and, for example, make errors or be driven by emotions. By contrast, security ceremonies in Dictatorial City compel inhabitants to comply, thus behaving like programmed automata. Security ceremonies in Beautiful City are so beautiful that inhabitants just love to follow them precisely. Invisible City has security ceremonies that are not perceivable, hence inhabitants feel like they never encounter any. Incidentally, we use the words "democratic" and "dictatorial" without any political connotation. A key argument I shall develop is that all cities but Democratic City address the human factor, albeit in different ways. In the light of these findings, I will also discuss security ceremonies of our planet, such as WhatsApp web login and flight boarding, and explore room for improving them based upon the current understanding of Cybersecurity.

Fast developing artificial intelligence (AI) technology has enabled various applied systems deployed in the real world, impacting people's everyday lives. However, many current AI systems were found vulnerable to imperceptible attacks, biased against underrepresented groups, lacking in user privacy protection, etc., which not only degrades user experience but erodes the society's trust in all AI systems. In this review, we strive to provide AI practitioners a comprehensive guide towards building trustworthy AI systems. We first introduce the theoretical framework of important aspects of AI trustworthiness, including robustness, generalization, explainability, transparency, reproducibility, fairness, privacy preservation, alignment with human values, and accountability. We then survey leading approaches in these aspects in the industry. To unify the current fragmented approaches towards trustworthy AI, we propose a systematic approach that considers the entire lifecycle of AI systems, ranging from data acquisition to model development, to development and deployment, finally to continuous monitoring and governance. In this framework, we offer concrete action items to practitioners and societal stakeholders (e.g., researchers and regulators) to improve AI trustworthiness. Finally, we identify key opportunities and challenges in the future development of trustworthy AI systems, where we identify the need for paradigm shift towards comprehensive trustworthy AI systems.

Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called interpretable or transparent model in some context). Explainable recommendation tries to address the problem of why: by providing explanations to users or system designers, it helps humans to understand why certain items are recommended by the algorithm, where the human can either be users or system designers. Explainable recommendation helps to improve the transparency, persuasiveness, effectiveness, trustworthiness, and satisfaction of recommendation systems. In this survey, we review works on explainable recommendation in or before the year of 2019. We first highlight the position of explainable recommendation in recommender system research by categorizing recommendation problems into the 5W, i.e., what, when, who, where, and why. We then conduct a comprehensive survey of explainable recommendation on three perspectives: 1) We provide a chronological research timeline of explainable recommendation, including user study approaches in the early years and more recent model-based approaches. 2) We provide a two-dimensional taxonomy to classify existing explainable recommendation research: one dimension is the information source (or display style) of the explanations, and the other dimension is the algorithmic mechanism to generate explainable recommendations. 3) We summarize how explainable recommendation applies to different recommendation tasks, such as product recommendation, social recommendation, and POI recommendation. We also devote a section to discuss the explanation perspectives in broader IR and AI/ML research. We end the survey by discussing potential future directions to promote the explainable recommendation research area and beyond.

Clustering is an essential data mining tool that aims to discover inherent cluster structure in data. For most applications, applying clustering is only appropriate when cluster structure is present. As such, the study of clusterability, which evaluates whether data possesses such structure, is an integral part of cluster analysis. However, methods for evaluating clusterability vary radically, making it challenging to select a suitable measure. In this paper, we perform an extensive comparison of measures of clusterability and provide guidelines that clustering users can reference to select suitable measures for their applications.

Privacy is a major good for users of personalized services such as recommender systems. When applied to the field of health informatics, privacy concerns of users may be amplified, but the possible utility of such services is also high. Despite availability of technologies such as k-anonymity, differential privacy, privacy-aware recommendation, and personalized privacy trade-offs, little research has been conducted on the users' willingness to share health data for usage in such systems. In two conjoint-decision studies (sample size n=521), we investigate importance and utility of privacy-preserving techniques related to sharing of personal health data for k-anonymity and differential privacy. Users were asked to pick a preferred sharing scenario depending on the recipient of the data, the benefit of sharing data, the type of data, and the parameterized privacy. Users disagreed with sharing data for commercial purposes regarding mental illnesses and with high de-anonymization risks but showed little concern when data is used for scientific purposes and is related to physical illnesses. Suggestions for health recommender system development are derived from the findings.

There is a need for systems to dynamically interact with ageing populations to gather information, monitor health condition and provide support, especially after hospital discharge or at-home settings. Several smart devices have been delivered by digital health, bundled with telemedicine systems, smartphone and other digital services. While such solutions offer personalised data and suggestions, the real disruptive step comes from the interaction of new digital ecosystem, represented by chatbots. Chatbots will play a leading role by embodying the function of a virtual assistant and bridging the gap between patients and clinicians. Powered by AI and machine learning algorithms, chatbots are forecasted to save healthcare costs when used in place of a human or assist them as a preliminary step of helping to assess a condition and providing self-care recommendations. This paper describes integrating chatbots into telemedicine systems intended for elderly patient after their hospital discharge. The paper discusses possible ways to utilise chatbots to assist healthcare providers and support patients with their condition.

Machine Learning is a widely-used method for prediction generation. These predictions are more accurate when the model is trained on a larger dataset. On the other hand, the data is usually divided amongst different entities. For privacy reasons, the training can be done locally and then the model can be safely aggregated amongst the participants. However, if there are only two participants in \textit{Collaborative Learning}, the safe aggregation loses its power since the output of the training already contains much information about the participants. To resolve this issue, they must employ privacy-preserving mechanisms, which inevitably affect the accuracy of the model. In this paper, we model the training process as a two-player game where each player aims to achieve a higher accuracy while preserving its privacy. We introduce the notion of \textit{Price of Privacy}, a novel approach to measure the effect of privacy protection on the accuracy of the model. We develop a theoretical model for different player types, and we either find or prove the existence of a Nash Equilibrium with some assumptions. Moreover, we confirm these assumptions via a Recommendation Systems use case: for a specific learning algorithm, we apply three privacy-preserving mechanisms on two real-world datasets. Finally, as a complementary work for the designed game, we interpolate the relationship between privacy and accuracy for this use case and present three other methods to approximate it in a real-world scenario.