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Response generation is one of the critical components in task-oriented dialog systems. Existing studies have shown that large pre-trained language models can be adapted to this task. The typical paradigm of adapting such extremely large language models would be by fine-tuning on the downstream tasks which is not only time-consuming but also involves significant resources and access to fine-tuning data. Prompting \citep{schick2020exploiting} has been an alternative to fine-tuning in many NLP tasks. In our work, we explore the idea of using prompting for response generation in task-oriented dialog systems. Specifically, we propose an approach that performs \textit{contextual dynamic prompting} where the prompts are learnt from dialog contexts. We aim to distill useful prompting signals from the dialog context. On experiments with MultiWOZ 2.2 dataset \cite{zang2020multiwoz}, we show that contextual dynamic prompts improve response generation in terms of \textit{combined score} \cite{mehri-etal-2019-structured} by 3 absolute points, and a massive 20 points when dialog states are incorporated. Furthermore, human annotation on these conversations found that agents which incorporate context were preferred over agents with vanilla prefix-tuning.

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Large language models (LLMs) encode parametric knowledge about world facts and have shown remarkable performance in knowledge-driven NLP tasks. However, their reliance on parametric knowledge may cause them to overlook contextual cues, leading to incorrect predictions in context-sensitive NLP tasks (e.g., knowledge acquisition tasks). In this paper, we seek to assess and enhance LLMs' contextual faithfulness in two aspects: knowledge conflict and prediction with abstention. We demonstrate that LLMs' faithfulness can be significantly improved using carefully designed prompting strategies. In particular, we identify opinion-based prompts and counterfactual demonstrations as the most effective methods. Opinion-based prompts reframe the context as a narrator's statement and inquire about the narrator's opinions, while counterfactual demonstrations use instances containing false facts to improve faithfulness in knowledge conflict situations. Neither technique requires additional training. We conduct experiments on three datasets of two standard NLP tasks, machine reading comprehension and relation extraction, and the results demonstrate significant improvement in faithfulness to contexts.

Conversations among online users sometimes derail, i.e., break down into personal attacks. Such derailment has a negative impact on the healthy growth of cyberspace communities. The ability to predict whether ongoing conversations are likely to derail could provide valuable real-time insight to interlocutors and moderators. Prior approaches predict conversation derailment retrospectively without the ability to forestall the derailment proactively. Some works attempt to make dynamic prediction as the conversation develops, but fail to incorporate multisource information, such as conversation structure and distance to derailment. We propose a hierarchical transformer-based framework that combines utterance-level and conversation-level information to capture fine-grained contextual semantics. We propose a domain-adaptive pretraining objective to integrate conversational structure information and a multitask learning scheme to leverage the distance from each utterance to derailment. An evaluation of our framework on two conversation derailment datasets yields improvement over F1 score for the prediction of derailment. These results demonstrate the effectiveness of incorporating multisource information.

We present prompt distribution learning for effectively adapting a pre-trained vision-language model to address downstream recognition tasks. Our method not only learns low-bias prompts from a few samples but also captures the distribution of diverse prompts to handle the varying visual representations. In this way, we provide high-quality task-related content for facilitating recognition. This prompt distribution learning is realized by an efficient approach that learns the output embeddings of prompts instead of the input embeddings. Thus, we can employ a Gaussian distribution to model them effectively and derive a surrogate loss for efficient training. Extensive experiments on 12 datasets demonstrate that our method consistently and significantly outperforms existing methods. For example, with 1 sample per category, it relatively improves the average result by 9.1% compared to human-crafted prompts.

With the rise of powerful pre-trained vision-language models like CLIP, it becomes essential to investigate ways to adapt these models to downstream datasets. A recently proposed method named Context Optimization (CoOp) introduces the concept of prompt learning -- a recent trend in NLP -- to the vision domain for adapting pre-trained vision-language models. Specifically, CoOp turns context words in a prompt into a set of learnable vectors and, with only a few labeled images for learning, can achieve huge improvements over intensively-tuned manual prompts. In our study we identify a critical problem of CoOp: the learned context is not generalizable to wider unseen classes within the same dataset, suggesting that CoOp overfits base classes observed during training. To address the problem, we propose Conditional Context Optimization (CoCoOp), which extends CoOp by further learning a lightweight neural network to generate for each image an input-conditional token (vector). Compared to CoOp's static prompts, our dynamic prompts adapt to each instance and are thus less sensitive to class shift. Extensive experiments show that CoCoOp generalizes much better than CoOp to unseen classes, even showing promising transferability beyond a single dataset; and yields stronger domain generalization performance as well. Code is available at //github.com/KaiyangZhou/CoOp.

Existing methods for vision-and-language learning typically require designing task-specific architectures and objectives for each task. For example, a multi-label answer classifier for visual question answering, a region scorer for referring expression comprehension, and a language decoder for image captioning, etc. To alleviate these hassles, in this work, we propose a unified framework that learns different tasks in a single architecture with the same language modeling objective, i.e., multimodal conditional text generation, where our models learn to generate labels in text based on the visual and textual inputs. On 7 popular vision-and-language benchmarks, including visual question answering, referring expression comprehension, visual commonsense reasoning, most of which have been previously modeled as discriminative tasks, our generative approach (with a single unified architecture) reaches comparable performance to recent task-specific state-of-the-art vision-and-language models. Moreover, our generative approach shows better generalization ability on answering questions that have rare answers. In addition, we show that our framework allows multi-task learning in a single architecture with a single set of parameters, which achieves similar performance to separately optimized single-task models. Our code will be publicly available at: //github.com/j-min/VL-T5

In multi-turn dialog, utterances do not always take the full form of sentences \cite{Carbonell1983DiscoursePA}, which naturally makes understanding the dialog context more difficult. However, it is essential to fully grasp the dialog context to generate a reasonable response. Hence, in this paper, we propose to improve the response generation performance by examining the model's ability to answer a reading comprehension question, where the question is focused on the omitted information in the dialog. Enlightened by the multi-task learning scheme, we propose a joint framework that unifies these two tasks, sharing the same encoder to extract the common and task-invariant features with different decoders to learn task-specific features. To better fusing information from the question and the dialog history in the encoding part, we propose to augment the Transformer architecture with a memory updater, which is designed to selectively store and update the history dialog information so as to support downstream tasks. For the experiment, we employ human annotators to write and examine a large-scale dialog reading comprehension dataset. Extensive experiments are conducted on this dataset, and the results show that the proposed model brings substantial improvements over several strong baselines on both tasks. In this way, we demonstrate that reasoning can indeed help better response generation and vice versa. We release our large-scale dataset for further research.

Stickers with vivid and engaging expressions are becoming increasingly popular in online messaging apps, and some works are dedicated to automatically select sticker response by matching text labels of stickers with previous utterances. However, due to their large quantities, it is impractical to require text labels for the all stickers. Hence, in this paper, we propose to recommend an appropriate sticker to user based on multi-turn dialog context history without any external labels. Two main challenges are confronted in this task. One is to learn semantic meaning of stickers without corresponding text labels. Another challenge is to jointly model the candidate sticker with the multi-turn dialog context. To tackle these challenges, we propose a sticker response selector (SRS) model. Specifically, SRS first employs a convolutional based sticker image encoder and a self-attention based multi-turn dialog encoder to obtain the representation of stickers and utterances. Next, deep interaction network is proposed to conduct deep matching between the sticker with each utterance in the dialog history. SRS then learns the short-term and long-term dependency between all interaction results by a fusion network to output the the final matching score. To evaluate our proposed method, we collect a large-scale real-world dialog dataset with stickers from one of the most popular online chatting platform. Extensive experiments conducted on this dataset show that our model achieves the state-of-the-art performance for all commonly-used metrics. Experiments also verify the effectiveness of each component of SRS. To facilitate further research in sticker selection field, we release this dataset of 340K multi-turn dialog and sticker pairs.

As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.

In this paper, we propose Latent Relation Language Models (LRLMs), a class of language models that parameterizes the joint distribution over the words in a document and the entities that occur therein via knowledge graph relations. This model has a number of attractive properties: it not only improves language modeling performance, but is also able to annotate the posterior probability of entity spans for a given text through relations. Experiments demonstrate empirical improvements over both a word-based baseline language model and a previous approach that incorporates knowledge graph information. Qualitative analysis further demonstrates the proposed model's ability to learn to predict appropriate relations in context.

With the capability of modeling bidirectional contexts, denoising autoencoding based pretraining like BERT achieves better performance than pretraining approaches based on autoregressive language modeling. However, relying on corrupting the input with masks, BERT neglects dependency between the masked positions and suffers from a pretrain-finetune discrepancy. In light of these pros and cons, we propose XLNet, a generalized autoregressive pretraining method that (1) enables learning bidirectional contexts by maximizing the expected likelihood over all permutations of the factorization order and (2) overcomes the limitations of BERT thanks to its autoregressive formulation. Furthermore, XLNet integrates ideas from Transformer-XL, the state-of-the-art autoregressive model, into pretraining. Empirically, XLNet outperforms BERT on 20 tasks, often by a large margin, and achieves state-of-the-art results on 18 tasks including question answering, natural language inference, sentiment analysis, and document ranking.

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