Ensuring safety of the products offered to the customers is of paramount importance to any e- commerce platform. Despite stringent quality and safety checking of products listed on these platforms, occasionally customers might receive a product that can pose a safety issue arising out of its use. In this paper, we present an innovative mechanism of how a large scale multinational e-commerce platform, Zalando, uses Natural Language Processing techniques to assist timely investigation of the potentially unsafe products mined directly from customer written claims in unstructured plain text. We systematically describe the types of safety issues that concern Zalando customers. We demonstrate how we map this core business problem into a supervised text classification problem with highly imbalanced, noisy, multilingual data in a AI-in-the-loop setup with a focus on Key Performance Indicator (KPI) driven evaluation. Finally, we present detailed ablation studies to show a comprehensive comparison between different classification techniques. We conclude the work with how this NLP model was deployed.
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Recent studies have proposed unified user modeling frameworks that leverage user behavior data from various applications. Many of them benefit from utilizing users' behavior sequences as plain texts, representing rich information in any domain or system without losing generality. Hence, a question arises: Can language modeling for user history corpus help improve recommender systems? While its versatile usability has been widely investigated in many domains, its applications to recommender systems still remain underexplored. We show that language modeling applied directly to task-specific user histories achieves excellent results on diverse recommendation tasks. Also, leveraging additional task-agnostic user histories delivers significant performance benefits. We further demonstrate that our approach can provide promising transfer learning capabilities for a broad spectrum of real-world recommender systems, even on unseen domains and services.
Large-scale pre-trained language models (PLMs) bring new opportunities to challenge problems, especially those that need high-level intelligence, such as the math word problem (MWPs). However, directly applying existing PLMs to MWPs can fail as the generation process lacks sufficient supervision and thus lacks fast adaptivity as humans. We notice that human reasoning has a dual reasoning framework that consists of an immediate reaction system (system 1) and a delicate reasoning system (system 2), where the entire reasoning is determined by their interaction. This inspires us to develop a cooperative reasoning-induced PLM for solving MWPs, called Cooperative Reasoning (CoRe), resulting in a human-like reasoning architecture with system 1 as the generator and system 2 as the verifier. In our approach, the generator is responsible for generating reasoning paths, and the verifiers are used to supervise the evaluation in order to obtain reliable feedback for the generator. We evaluate our CoRe framework on several mathematical reasoning datasets and achieve decent improvement over state-of-the-art methods, up to 9.8% increase over best baselines.
Context: Sustainable corporate behavior is increasingly valued by society and impacts corporate reputation and customer trust. Hence, companies regularly publish sustainability reports to shed light on their impact on environmental, social, and governance (ESG) factors. Problem: Sustainability reports are written by companies themselves and are therefore considered a company-controlled source. Contrary, studies reveal that non-corporate channels (e.g., media coverage) represent the main driver for ESG transparency. However, analysing media coverage regarding ESG factors is challenging since (1) the amount of published news articles grows daily, (2) media coverage data does not necessarily deal with an ESG-relevant topic, meaning that it must be carefully filtered, and (3) the majority of media coverage data is unstructured. Research Goal: We aim to extract ESG-relevant information from textual media reactions automatically to calculate an ESG score for a given company. Our goal is to reduce the cost of ESG data collection and make ESG information available to the general public. Contribution: Our contributions are three-fold: First, we publish a corpus of 432,411 news headlines annotated as being environmental-, governance-, social-related, or ESG-irrelevant. Second, we present our tool-supported approach called ESG-Miner capable of analyzing and evaluating headlines on corporate ESG-performance automatically. Third, we demonstrate the feasibility of our approach in an experiment and apply the ESG-Miner on 3000 manually labeled headlines. Our approach processes 96.7 % of the headlines correctly and shows a great performance in detecting environmental-related headlines along with their correct sentiment. We encourage fellow researchers and practitioners to use the ESG-Miner at //www.esg-miner.com.
Recent developments in in-situ monitoring and process control in Additive Manufacturing (AM), also known as 3D-printing, allows the collection of large amounts of emission data during the build process of the parts being manufactured. This data can be used as input into 3D and 2D representations of the 3D-printed parts. However the analysis and use, as well as the characterization of this data still remains a manual process. The aim of this paper is to propose an adaptive human-in-the-loop approach using Machine Learning techniques that automatically inspect and annotate the emissions data generated during the AM process. More specifically, this paper will look at two scenarios: firstly, using convolutional neural networks (CNNs) to automatically inspect and classify emission data collected by in-situ monitoring and secondly, applying Active Learning techniques to the developed classification model to construct a human-in-the-loop mechanism in order to accelerate the labeling process of the emission data. The CNN-based approach relies on transfer learning and fine-tuning, which makes the approach applicable to other industrial image patterns. The adaptive nature of the approach is enabled by uncertainty sampling strategy to automatic selection of samples to be presented to human experts for annotation.
This interactive paper aims to provide an intuitive understanding of the self-calibrating interface paradigm. Under this paradigm, you can choose how to use an interface which can adapt to your preferences on the fly. We introduce a PIN entering task and gradually release constraints, moving from a pre-calibrated interface to a self-calibrating interface while increasing the complexity of input modalities from buttons, to points on a map, to sketches, and finally to spoken words. This is not a traditional research paper with a hypothesis and experimental results to support claims; the research supporting this work has already been done and we refer to it extensively in the later sections. Instead, our aim is to walk you through an intriguing interaction paradigm in small logical steps with supporting illustrations, interactive demonstrations, and videos to reinforce your learning. We designed this paper for the enjoyments of curious minds of any backgrounds, it is written in plain English and no prior knowledge is necessary. All demos are available online at openvault.jgrizou.com and linked individually in the paper.
Autonomic computing investigates how systems can achieve (user) specified control outcomes on their own, without the intervention of a human operator. Autonomic computing fundamentals have been substantially influenced by those of control theory for closed and open-loop systems. In practice, complex systems may exhibit a number of concurrent and inter-dependent control loops. Despite research into autonomic models for managing computer resources, ranging from individual resources (e.g., web servers) to a resource ensemble (e.g., multiple resources within a data center), research into integrating Artificial Intelligence (AI) and Machine Learning (ML) to improve resource autonomy and performance at scale continues to be a fundamental challenge. The integration of AI/ML to achieve such autonomic and self-management of systems can be achieved at different levels of granularity, from full to human-in-the-loop automation. In this article, leading academics, researchers, practitioners, engineers, and scientists in the fields of cloud computing, AI/ML, and quantum computing join to discuss current research and potential future directions for these fields. Further, we discuss challenges and opportunities for leveraging AI and ML in next generation computing for emerging computing paradigms, including cloud, fog, edge, serverless and quantum computing environments.
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "easy to hard" schema according to the difficulty score returned by the difficulty measurer. For UC, it is implemented from an emotion-similarity perspective, which progressively strengthens the model's ability in identifying the confusing emotions. With the proposed model-agnostic hybrid curriculum learning strategy, we observe significant performance boosts over a wide range of existing ERC models and we are able to achieve new state-of-the-art results on four public ERC datasets.
Knowledge enhanced pre-trained language models (K-PLMs) are shown to be effective for many public tasks in the literature but few of them have been successfully applied in practice. To address this problem, we propose K-AID, a systematic approach that includes a low-cost knowledge acquisition process for acquiring domain knowledge, an effective knowledge infusion module for improving model performance, and a knowledge distillation component for reducing the model size and deploying K-PLMs on resource-restricted devices (e.g., CPU) for real-world application. Importantly, instead of capturing entity knowledge like the majority of existing K-PLMs, our approach captures relational knowledge, which contributes to better-improving sentence-level text classification and text matching tasks that play a key role in question answering (QA). We conducted a set of experiments on five text classification tasks and three text matching tasks from three domains, namely E-commerce, Government, and Film&TV, and performed online A/B tests in E-commerce. Experimental results show that our approach is able to achieve substantial improvement on sentence-level question answering tasks and bring beneficial business value in industrial settings.
Deep learning constitutes a recent, modern technique for image processing and data analysis, with promising results and large potential. As deep learning has been successfully applied in various domains, it has recently entered also the domain of agriculture. In this paper, we perform a survey of 40 research efforts that employ deep learning techniques, applied to various agricultural and food production challenges. We examine the particular agricultural problems under study, the specific models and frameworks employed, the sources, nature and pre-processing of data used, and the overall performance achieved according to the metrics used at each work under study. Moreover, we study comparisons of deep learning with other existing popular techniques, in respect to differences in classification or regression performance. Our findings indicate that deep learning provides high accuracy, outperforming existing commonly used image processing techniques.
Most existing works in visual question answering (VQA) are dedicated to improving the accuracy of predicted answers, while disregarding the explanations. We argue that the explanation for an answer is of the same or even more importance compared with the answer itself, since it makes the question and answering process more understandable and traceable. To this end, we propose a new task of VQA-E (VQA with Explanation), where the computational models are required to generate an explanation with the predicted answer. We first construct a new dataset, and then frame the VQA-E problem in a multi-task learning architecture. Our VQA-E dataset is automatically derived from the VQA v2 dataset by intelligently exploiting the available captions. We have conducted a user study to validate the quality of explanations synthesized by our method. We quantitatively show that the additional supervision from explanations can not only produce insightful textual sentences to justify the answers, but also improve the performance of answer prediction. Our model outperforms the state-of-the-art methods by a clear margin on the VQA v2 dataset.
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