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The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can struggle to retain users. This work investigates the development of social chatbots that prioritize user engagement to enhance retention, specifically examining the use of human feedback to efficiently develop highly engaging chatbots. The proposed approach uses automatic pseudo-labels collected from user interactions to train a reward model that can be used to reject low-scoring sample responses generated by the chatbot model at inference time. Intuitive evaluation metrics, such as mean conversation length (MCL), are introduced as proxies to measure the level of engagement of deployed chatbots. A/B testing on groups of 10,000 new daily chatbot users on the Chai Research platform shows that this approach increases the MCL by up to 70%, which translates to a more than 30% increase in user retention for a GPT-J 6B model. Future work aims to use the reward model to realise a data fly-wheel, where the latest user conversations can be used to alternately fine-tune the language model and the reward model.

By conditioning on natural language instructions, large language models (LLMs) have displayed impressive capabilities as general-purpose computers. However, task performance depends significantly on the quality of the prompt used to steer the model, and most effective prompts have been handcrafted by humans. Inspired by classical program synthesis and the human approach to prompt engineering, we propose Automatic Prompt Engineer (APE) for automatic instruction generation and selection. In our method, we treat the instruction as the "program," optimized by searching over a pool of instruction candidates proposed by an LLM in order to maximize a chosen score function. To evaluate the quality of the selected instruction, we evaluate the zero-shot performance of another LLM following the selected instruction. Experiments on 24 NLP tasks show that our automatically generated instructions outperform the prior LLM baseline by a large margin and achieve better or comparable performance to the instructions generated by human annotators on 19/24 tasks. We conduct extensive qualitative and quantitative analyses to explore the performance of APE. We show that APE-engineered prompts can be applied to steer models toward truthfulness and/or informativeness, as well as to improve few-shot learning performance by simply prepending them to standard in-context learning prompts. Please check out our webpage at //sites.google.com/view/automatic-prompt-engineer.

COVID-19 has disrupted society and changed how people learn, work and live. The availability of vaccines in the spring of 2021, however, led to a gradual return of many pre-pandemic activities in Massachusetts in the fall of 2021. Leveraging data that were collected using a map-based survey tool in the Greater Boston area in the fall of 2021, this study explores changes in travel behavior due to COVID-19 and investigates the underlying factors contributing to these changes. First, a structural equation modeling technique is developed to capture the interactions between various travel choices, including working from home, travel mode use and change in car ownership. Moreover, attitudinal factors such as risk perceptions and attitudes towards WFH are incorporated into the framework to explain behavior changes. Second, a discrete choice modeling approach is taken to study shifts in commuting mode choices in the fall of 2021. The results show that in the fall of 2021, people became more likely to use their cars to commute, and for those who bought cars during the pandemic, they tended to work on-site more. Our findings can provide planners and policymakers with information upon which to base travel demand management decisions in the post-pandemic era.

As data-driven methods are deployed in real-world settings, the processes that generate the observed data will often react to the decisions of the learner. For example, a data source may have some incentive for the algorithm to provide a particular label (e.g. approve a bank loan), and manipulate their features accordingly. Work in strategic classification and decision-dependent distributions seeks to characterize the closed-loop behavior of deploying learning algorithms by explicitly considering the effect of the classifier on the underlying data distribution. More recently, works in performative prediction seek to classify the closed-loop behavior by considering general properties of the mapping from classifier to data distribution, rather than an explicit form. Building on this notion, we analyze repeated risk minimization as the perturbed trajectories of the gradient flows of performative risk minimization. We consider the case where there may be multiple local minimizers of performative risk, motivated by situations where the initial conditions may have significant impact on the long-term behavior of the system. We provide sufficient conditions to characterize the region of attraction for the various equilibria in this settings. Additionally, we introduce the notion of performative alignment, which provides a geometric condition on the convergence of repeated risk minimization to performative risk minimizers.

Language modeling studies the probability distributions over strings of texts. It is one of the most fundamental tasks in natural language processing (NLP). It has been widely used in text generation, speech recognition, machine translation, etc. Conventional language models (CLMs) aim to predict the probability of linguistic sequences in a causal manner. In contrast, pre-trained language models (PLMs) cover broader concepts and can be used in both causal sequential modeling and fine-tuning for downstream applications. PLMs have their own training paradigms (usually self-supervised) and serve as foundation models in modern NLP systems. This overview paper provides an introduction to both CLMs and PLMs from five aspects, i.e., linguistic units, structures, training methods, evaluation methods, and applications. Furthermore, we discuss the relationship between CLMs and PLMs and shed light on the future directions of language modeling in the pre-trained era.

There has been a growing effort to replace hand extraction of data from research papers with automated data extraction based on natural language processing (NLP), language models (LMs), and recently, large language models (LLMs). Although these methods enable efficient extraction of data from large sets of research papers, they require a significant amount of up-front effort, expertise, and coding. In this work we propose the ChatExtract method that can fully automate very accurate data extraction with essentially no initial effort or background using an advanced conversational LLM (or AI). ChatExtract consists of a set of engineered prompts applied to a conversational LLM that both identify sentences with data, extract data, and assure its correctness through a series of follow-up questions. These follow-up questions address a critical challenge associated with LLMs - their tendency to provide factually inaccurate responses. ChatExtract can be applied with any conversational LLMs and yields very high quality data extraction. In tests on materials data we find precision and recall both over 90% from the best conversational LLMs, likely rivaling or exceeding human accuracy in many cases. We demonstrate that the exceptional performance is enabled by the information retention in a conversational model combined with purposeful redundancy and introducing uncertainty through follow-up prompts. These results suggest that approaches similar to ChatExtract, due to their simplicity, transferability and accuracy are likely to replace other methods of data extraction in the near future.

AI is undergoing a paradigm shift with the rise of models (e.g., BERT, DALL-E, GPT-3) that are trained on broad data at scale and are adaptable to a wide range of downstream tasks. We call these models foundation models to underscore their critically central yet incomplete character. This report provides a thorough account of the opportunities and risks of foundation models, ranging from their capabilities (e.g., language, vision, robotics, reasoning, human interaction) and technical principles(e.g., model architectures, training procedures, data, systems, security, evaluation, theory) to their applications (e.g., law, healthcare, education) and societal impact (e.g., inequity, misuse, economic and environmental impact, legal and ethical considerations). Though foundation models are based on standard deep learning and transfer learning, their scale results in new emergent capabilities,and their effectiveness across so many tasks incentivizes homogenization. Homogenization provides powerful leverage but demands caution, as the defects of the foundation model are inherited by all the adapted models downstream. Despite the impending widespread deployment of foundation models, we currently lack a clear understanding of how they work, when they fail, and what they are even capable of due to their emergent properties. To tackle these questions, we believe much of the critical research on foundation models will require deep interdisciplinary collaboration commensurate with their fundamentally sociotechnical nature.

Federated Learning aims to learn machine learning models from multiple decentralized edge devices (e.g. mobiles) or servers without sacrificing local data privacy. Recent Natural Language Processing techniques rely on deep learning and large pre-trained language models. However, both big deep neural and language models are trained with huge amounts of data which often lies on the server side. Since text data is widely originated from end users, in this work, we look into recent NLP models and techniques which use federated learning as the learning framework. Our survey discusses major challenges in federated natural language processing, including the algorithm challenges, system challenges as well as the privacy issues. We also provide a critical review of the existing Federated NLP evaluation methods and tools. Finally, we highlight the current research gaps and future directions.

Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we create a novel tone-aware chatbot that generates toned responses to user requests on social media. We first conduct a formative research, in which the effects of tones are studied. Significant and various influences of different tones on user experience are uncovered in the study. With the knowledge of effects of tones, we design a deep learning based chatbot that takes tone information into account. We train our system on over 1.5 million real customer care conversations collected from Twitter. The evaluation reveals that our tone-aware chatbot generates as appropriate responses to user requests as human agents. More importantly, our chatbot is perceived to be even more empathetic than human agents.