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Audio call transcripts are one of the valuable sources of information for multiple downstream use cases such as understanding the voice of the customer and analyzing agent performance. However, these transcripts are noisy in nature and in an industry setting, getting tagged ground truth data is a challenge. In this paper, we present a solution implemented in the industry using BERT Language Models as part of our pipeline to extract key topics and multiple open intents discussed in the call. Another problem statement we looked at was the automatic tagging of transcripts into predefined categories, which traditionally is solved using supervised approach. To overcome the lack of tagged data, all our proposed approaches use unsupervised methods to solve the outlined problems. We evaluate the results by quantitatively comparing the automatically extracted topics, intents and tagged categories with human tagged ground truth and by qualitatively measuring the valuable concepts and intents that are not present in the ground truth. We achieved near human accuracy in extraction of these topics and intents using our novel approach

We present a novel and well automatable approach to formal verification of programs with underspecified semantics, i.e., a language semantics that leaves open the order of certain evaluations. First, we reduce this problem to non-determinism of distributed systems, automatically extracting a distributed Active Object model from underspecified, sequential C code. This translation process provides a fully formal semantics for the considered C subset. In the extracted model every non-deterministic choice corresponds to one possible evaluation order. This step also automatically translates specifications in the ANSI/ISO C Specification Language (ACSL) into method contracts and object invariants for Active Objects. We then perform verification on the specified Active Objects model. For this we have implemented a theorem prover Crowbar based on the Behavioral Program Logic (BPL), which verifies the extracted model with respect to the translated specification and ensures the original property of the C code for all possible evaluation orders. By using model extraction, we can use standard tools, without designing a new complex program logic to deal with underspecification. The case study used is highly underspecified and cannot be verified with existing tools for C.

Collecting annotations from human raters often results in a trade-off between the quantity of labels one wishes to gather and the quality of these labels. As such, it is often only possible to gather a small amount of high-quality labels. In this paper, we study how different training strategies can leverage a small dataset of human-annotated labels and a large but noisy dataset of synthetically generated labels (which exhibit bias against identity groups) for predicting toxicity of online comments. We evaluate the accuracy and fairness properties of these approaches, and trade-offs between the two. While we find that initial training on all of the data and fine-tuning on clean data produces models with the highest AUC, we find that no single strategy performs best across all fairness metrics.

The trend of deploying digital systems in numerous industries has induced a hike in recording digital information. The health sector has observed an extensive adoption of digital devices and systems that generate large volumes of personal medical records. Electronic health records contain valuable information for retrospective and prospective analysis that is often not entirely exploited because of the dense information storage. The crude purpose of condensing health records is to select the information that holds most characteristics of the original documents based on reported disease. These summaries may boost diagnosis and extend a doctor's time with the patient during a high workload situation like the COVID-19 pandemic. In this paper, we propose applying a multi-head attention-based mechanism to perform extractive summarization of meaningful phrases in clinical notes. This method finds major sentences for a summary by correlating tokens, segments, and positional embeddings. The model outputs attention scores that are statistically transformed to extract key phrases and can be used to projection on the heat-mapping tool for visual and human use.

Documents are central to many business systems, and include forms, reports, contracts, invoices or purchase orders. The information in documents is typically in natural language, but can be organized in various layouts and formats. There have been recent spurt of interest in understanding document content with novel deep learning architectures. However, document understanding tasks need dense information annotations, which are costly to scale and generalize. Several active learning techniques have been proposed to reduce the overall budget of annotation while maintaining the performance of the underlying deep learning model. However, most of these techniques work only for classification problems. But content detection is a more complex task, and has been scarcely explored in active learning literature. In this paper, we propose \textit{OPAD}, a novel framework using reinforcement policy for active learning in content detection tasks for documents. The proposed framework learns the acquisition function to decide the samples to be selected while optimizing performance metrics that the tasks typically have. Furthermore, we extend to weak labelling scenarios to further reduce the cost of annotation significantly. We propose novel rewards to account for class imbalance and user feedback in the annotation interface, to improve the active learning method. We show superior performance of the proposed \textit{OPAD} framework for active learning for various tasks related to document understanding like layout parsing, object detection and named entity recognition. Ablation studies for human feedback and class imbalance rewards are presented, along with a comparison of annotation times for different approaches.

Concepts embody the knowledge of the world and facilitate the cognitive processes of human beings. Mining concepts from web documents and constructing the corresponding taxonomy are core research problems in text understanding and support many downstream tasks such as query analysis, knowledge base construction, recommendation, and search. However, we argue that most prior studies extract formal and overly general concepts from Wikipedia or static web pages, which are not representing the user perspective. In this paper, we describe our experience of implementing and deploying ConcepT in Tencent QQ Browser. It discovers user-centered concepts at the right granularity conforming to user interests, by mining a large amount of user queries and interactive search click logs. The extracted concepts have the proper granularity, are consistent with user language styles and are dynamically updated. We further present our techniques to tag documents with user-centered concepts and to construct a topic-concept-instance taxonomy, which has helped to improve search as well as news feeds recommendation in Tencent QQ Browser. We performed extensive offline evaluation to demonstrate that our approach could extract concepts of higher quality compared to several other existing methods. Our system has been deployed in Tencent QQ Browser. Results from online A/B testing involving a large number of real users suggest that the Impression Efficiency of feeds users increased by 6.01% after incorporating the user-centered concepts into the recommendation framework of Tencent QQ Browser.

Extracting temporal relations (before, after, overlapping, etc.) is a key aspect of understanding events described in natural language. We argue that this task would gain from the availability of a resource that provides prior knowledge in the form of the temporal order that events usually follow. This paper develops such a resource -- a probabilistic knowledge base acquired in the news domain -- by extracting temporal relations between events from the New York Times (NYT) articles over a 20-year span (1987--2007). We show that existing temporal extraction systems can be improved via this resource. As a byproduct, we also show that interesting statistics can be retrieved from this resource, which can potentially benefit other time-aware tasks. The proposed system and resource are both publicly available.

The web contains countless semi-structured websites, which can be a rich source of information for populating knowledge bases. Existing methods for extracting relations from the DOM trees of semi-structured webpages can achieve high precision and recall only when manual annotations for each website are available. Although there have been efforts to learn extractors from automatically-generated labels, these methods are not sufficiently robust to succeed in settings with complex schemas and information-rich websites. In this paper we present a new method for automatic extraction from semi-structured websites based on distant supervision. We automatically generate training labels by aligning an existing knowledge base with a web page and leveraging the unique structural characteristics of semi-structured websites. We then train a classifier based on the potentially noisy and incomplete labels to predict new relation instances. Our method can compete with annotation-based techniques in the literature in terms of extraction quality. A large-scale experiment on over 400,000 pages from dozens of multi-lingual long-tail websites harvested 1.25 million facts at a precision of 90%.

This paper reports on modern approaches in Information Extraction (IE) and its two main sub-tasks of Named Entity Recognition (NER) and Relation Extraction (RE). Basic concepts and the most recent approaches in this area are reviewed, which mainly include Machine Learning (ML) based approaches and the more recent trend to Deep Learning (DL) based methods.

Most previous event extraction studies have relied heavily on features derived from annotated event mentions, thus cannot be applied to new event types without annotation effort. In this work, we take a fresh look at event extraction and model it as a grounding problem. We design a transferable neural architecture, mapping event mentions and types jointly into a shared semantic space using structural and compositional neural networks, where the type of each event mention can be determined by the closest of all candidate types . By leveraging (1)~available manual annotations for a small set of existing event types and (2)~existing event ontologies, our framework applies to new event types without requiring additional annotation. Experiments on both existing event types (e.g., ACE, ERE) and new event types (e.g., FrameNet) demonstrate the effectiveness of our approach. \textit{Without any manual annotations} for 23 new event types, our zero-shot framework achieved performance comparable to a state-of-the-art supervised model which is trained from the annotations of 500 event mentions.