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Conversational search systems can improve user experience in digital libraries by facilitating a natural and intuitive way to interact with library content. However, most conversational search systems are limited to performing simple tasks and controlling smart devices. Therefore, there is a need for systems that can accurately understand the user's information requirements and perform the appropriate search activity. Prior research on intelligent systems suggested that it is possible to comprehend the functional aspect of discourse (search intent) by identifying the speech acts in user dialogues. In this work, we automatically identify the speech acts associated with spoken utterances and use them to predict the system-level search actions. First, we conducted a Wizard-of-Oz study to collect data from 75 search sessions. We performed thematic analysis to curate a gold standard dataset -- containing 1,834 utterances and 509 system actions -- of human-system interactions in three information-seeking scenarios. Next, we developed attention-based deep neural networks to understand natural language and predict speech acts. Then, the speech acts were fed to the model to predict the corresponding system-level search actions. We also annotated a second dataset to validate our results. For the two datasets, the best-performing classification model achieved maximum accuracy of 90.2% and 72.7% for speech act classification and 58.8% and 61.1%, respectively, for search act classification.

This study investigates the feasibility of developing an Artificial General Recommender (AGR), facilitated by recent advancements in Large Language Models (LLMs). An AGR comprises both conversationality and universality to engage in natural dialogues and generate recommendations across various domains. We propose ten fundamental principles that an AGR should adhere to, each with its corresponding testing protocols. We proceed to assess whether ChatGPT, a sophisticated LLM, can comply with the proposed principles by engaging in recommendation-oriented dialogues with the model while observing its behavior. Our findings demonstrate the potential for ChatGPT to serve as an AGR, though several limitations and areas for improvement are identified.

This research aims to explore various methods for assessing user feedback in mixed-initiative conversational search (CS) systems. While CS systems enjoy profuse advancements across multiple aspects, recent research fails to successfully incorporate feedback from the users. One of the main reasons for that is the lack of system-user conversational interaction data. To this end, we propose a user simulator-based framework for multi-turn interactions with a variety of mixed-initiative CS systems. Specifically, we develop a user simulator, dubbed ConvSim, that, once initialized with an information need description, is capable of providing feedback to a system's responses, as well as answering potential clarifying questions. Our experiments on a wide variety of state-of-the-art passage retrieval and neural re-ranking models show that effective utilization of user feedback can lead to 16% retrieval performance increase in terms of nDCG@3. Moreover, we observe consistent improvements as the number of feedback rounds increases (35% relative improvement in terms of nDCG@3 after three rounds). This points to a research gap in the development of specific feedback processing modules and opens a potential for significant advancements in CS. To support further research in the topic, we release over 30,000 transcripts of system-simulator interactions based on well-established CS datasets.

Training a dialogue policy using deep reinforcement learning requires a lot of exploration of the environment. The amount of wasted invalid exploration makes their learning inefficient. In this paper, we find and define an important reason for the invalid exploration: dead-ends. When a conversation enters a dead-end state, regardless of the actions taken afterward, it will continue in a dead-end trajectory until the agent reaches a termination state or maximum turn. We propose a dead-end resurrection (DDR) algorithm that detects the initial dead-end state in a timely and efficient manner and provides a rescue action to guide and correct the exploration direction. To prevent dialogue policies from repeatedly making the same mistake, DDR also performs dialogue data augmentation by adding relevant experiences containing dead-end states. We first validate the dead-end detection reliability and then demonstrate the effectiveness and generality of the method by reporting experimental results on several dialogue datasets from different domains.

Conversational Question Generation (CQG) is a critical task for machines to assist humans in fulfilling their information needs through conversations. The task is generally cast into two different settings: answer-aware and answer-unaware. While the former facilitates the models by exposing the expected answer, the latter is more realistic and receiving growing attentions recently. What-to-ask and how-to-ask are the two main challenges in the answer-unaware setting. To address the first challenge, existing methods mainly select sequential sentences in context as the rationales. We argue that the conversation generated using such naive heuristics may not be natural enough as in reality, the interlocutors often talk about the relevant contents that are not necessarily sequential in context. Additionally, previous methods decide the type of question to be generated (boolean/span-based) implicitly. Modeling the question type explicitly is crucial as the answer, which hints the models to generate a boolean or span-based question, is unavailable. To this end, we present SG-CQG, a two-stage CQG framework. For the what-to-ask stage, a sentence is selected as the rationale from a semantic graph that we construct, and extract the answer span from it. For the how-to-ask stage, a classifier determines the target answer type of the question via two explicit control signals before generating and filtering. In addition, we propose Conv-Distinct, a novel evaluation metric for CQG, to evaluate the diversity of the generated conversation from a context. Compared with the existing answer-unaware CQG models, the proposed SG-CQG achieves state-of-the-art performance.

Along with the massive growth of the Internet from the 1990s until now, various innovative technologies have been created to bring users breathtaking experiences with more virtual interactions in cyberspace. Many virtual environments with thousands of services and applications, from social networks to virtual gaming worlds, have been developed with immersive experience and digital transformation, but most are incoherent instead of being integrated into a platform. In this context, metaverse, a term formed by combining meta and universe, has been introduced as a shared virtual world that is fueled by many emerging technologies, such as fifth-generation networks and beyond, virtual reality, and artificial intelligence (AI). Among such technologies, AI has shown the great importance of processing big data to enhance immersive experience and enable human-like intelligence of virtual agents. In this survey, we make a beneficial effort to explore the role of AI in the foundation and development of the metaverse. We first deliver a preliminary of AI, including machine learning algorithms and deep learning architectures, and its role in the metaverse. We then convey a comprehensive investigation of AI-based methods concerning six technical aspects that have potentials for the metaverse: natural language processing, machine vision, blockchain, networking, digital twin, and neural interface, and being potential for the metaverse. Subsequently, several AI-aided applications, such as healthcare, manufacturing, smart cities, and gaming, are studied to be deployed in the virtual worlds. Finally, we conclude the key contribution of this survey and open some future research directions in AI for the metaverse.

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs into five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey helps to identify and address challenges in CRSs and inspire future research.

Recommender systems (RSs) have been the most important technology for increasing the business in Taobao, the largest online consumer-to-consumer (C2C) platform in China. The billion-scale data in Taobao creates three major challenges to Taobao's RS: scalability, sparsity and cold start. In this paper, we present our technical solutions to address these three challenges. The methods are based on the graph embedding framework. We first construct an item graph from users' behavior history. Each item is then represented as a vector using graph embedding. The item embeddings are employed to compute pairwise similarities between all items, which are then used in the recommendation process. To alleviate the sparsity and cold start problems, side information is incorporated into the embedding framework. We propose two aggregation methods to integrate the embeddings of items and the corresponding side information. Experimental results from offline experiments show that methods incorporating side information are superior to those that do not. Further, we describe the platform upon which the embedding methods are deployed and the workflow to process the billion-scale data in Taobao. Using online A/B test, we show that the online Click-Through-Rate (CTRs) are improved comparing to the previous recommendation methods widely used in Taobao, further demonstrating the effectiveness and feasibility of our proposed methods in Taobao's live production environment.

Most of the internet today is composed of digital media that includes videos and images. With pixels becoming the currency in which most transactions happen on the internet, it is becoming increasingly important to have a way of browsing through this ocean of information with relative ease. YouTube has 400 hours of video uploaded every minute and many million images are browsed on Instagram, Facebook, etc. Inspired by recent advances in the field of deep learning and success that it has gained on various problems like image captioning and, machine translation , word2vec , skip thoughts, etc, we present DeepSeek a natural language processing based deep learning model that allows users to enter a description of the kind of images that they want to search, and in response the system retrieves all the images that semantically and contextually relate to the query. Two approaches are described in the following sections.