Large language models (LLMs) with chat-based capabilities, such as ChatGPT, are widely used in various workflows. However, due to a limited understanding of these large-scale models, users struggle to use this technology and experience different kinds of dissatisfaction. Researchers have introduced several methods such as prompt engineering to improve model responses. However, they focus on crafting one prompt, and little has been investigated on how to deal with the dissatisfaction the user encountered during the conversation. Therefore, with ChatGPT as the case study, we examine end users' dissatisfaction along with their strategies to address the dissatisfaction. After organizing users' dissatisfaction with LLM into seven categories based on a literature review, we collected 511 instances of dissatisfactory ChatGPT responses from 107 users and their detailed recollections of dissatisfied experiences, which we release as a publicly accessible dataset. Our analysis reveals that users most frequently experience dissatisfaction when ChatGPT fails to grasp their intentions, while they rate the severity of dissatisfaction the highest with dissatisfaction related to accuracy. We also identified four tactics users employ to address their dissatisfaction and their effectiveness. We found that users often do not use any tactics to address their dissatisfaction, and even when using tactics, 72% of dissatisfaction remained unresolved. Moreover, we found that users with low knowledge regarding LLMs tend to face more dissatisfaction on accuracy while they often put minimal effort in addressing dissatisfaction. Based on these findings, we propose design implications for minimizing user dissatisfaction and enhancing the usability of chat-based LLM services.
We present DIALIGHT, a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations and comparisons between ToD systems using fine-tuning of Pretrained Language Models (PLMs) and those utilising the zero-shot and in-context learning capabilities of Large Language Models (LLMs). In addition to automatic evaluation, this toolkit features (i) a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level, and (ii) a microservice-based backend, improving efficiency and scalability. Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses. However, we also identify significant challenges of LLMs in adherence to task-specific instructions and generating outputs in multiple languages, highlighting areas for future research. We hope this open-sourced toolkit will serve as a valuable resource for researchers aiming to develop and properly evaluate multilingual ToD systems and will lower, currently still high, entry barriers in the field.
While alignment algorithms are now commonly used to tune pre-trained language models towards a user's preferences, we lack explanations for the underlying mechanisms in which models become ``aligned'', thus making it difficult to explain phenomena like jailbreaks. In this work we study a popular algorithm, direct preference optimization (DPO), and the mechanisms by which it reduces toxicity. Namely, we first study how toxicity is represented and elicited in a pre-trained language model, GPT2-medium. We then apply DPO with a carefully crafted pairwise dataset to reduce toxicity. We examine how the resulting model averts toxic outputs, and find that capabilities learned from pre-training are not removed, but rather bypassed. We use this insight to demonstrate a simple method to un-align the model, reverting it back to its toxic behavior.
Large language models (LLMs) fine-tuned with reinforcement learning from human feedback (RLHF) have been used in some of the most widely deployed AI models to date, such as OpenAI's ChatGPT or Anthropic's Claude. % , or Meta's LLaMA-2. While there has been significant work developing these methods, our understanding of the benefits and downsides of each stage in RLHF is still limited. To fill this gap, we present an extensive analysis of how each stage of the process (i.e.~supervised fine-tuning (SFT), reward modelling, and RLHF) affects two key properties: out-of-distribution (OOD) generalisation and output diversity. OOD generalisation is crucial given the wide range of real-world scenarios in which these models are being used, while output diversity refers to the model's ability to generate varied outputs and is important for a variety of use cases. We perform our analysis across two base models on both summarisation and instruction following tasks, the latter being highly relevant for current LLM use cases. We find that RLHF generalises better than SFT to new inputs, particularly as the distribution shift between train and test becomes larger. However, RLHF significantly reduces output diversity compared to SFT across a variety of measures, implying a tradeoff in current LLM fine-tuning methods between generalisation and diversity. Our results provide guidance on which fine-tuning method should be used depending on the application, and show that more research is needed to improve the tradeoff between generalisation and diversity.
This paper explores the frontiers of large language models (LLMs) in psychology applications. Psychology has undergone several theoretical changes, and the current use of Artificial Intelligence (AI) and Machine Learning, particularly LLMs, promises to open up new research directions. We provide a detailed exploration of how LLMs like ChatGPT are transforming psychological research. It discusses the impact of LLMs across various branches of psychology, including cognitive and behavioral, clinical and counseling, educational and developmental, and social and cultural psychology, highlighting their potential to simulate aspects of human cognition and behavior. The paper delves into the capabilities of these models to emulate human-like text generation, offering innovative tools for literature review, hypothesis generation, experimental design, experimental subjects, data analysis, academic writing, and peer review in psychology. While LLMs are essential in advancing research methodologies in psychology, the paper also cautions about their technical and ethical challenges. There are issues like data privacy, the ethical implications of using LLMs in psychological research, and the need for a deeper understanding of these models' limitations. Researchers should responsibly use LLMs in psychological studies, adhering to ethical standards and considering the potential consequences of deploying these technologies in sensitive areas. Overall, the article provides a comprehensive overview of the current state of LLMs in psychology, exploring potential benefits and challenges. It serves as a call to action for researchers to leverage LLLs' advantages responsibly while addressing associated risks.
Recent advancements in diffusion models and large language models (LLMs) have significantly propelled the field of AIGC. Text-to-Audio (TTA), a burgeoning AIGC application designed to generate audio from natural language prompts, is attracting increasing attention. However, existing TTA studies often struggle with generation quality and text-audio alignment, especially for complex textual inputs. Drawing inspiration from state-of-the-art Text-to-Image (T2I) diffusion models, we introduce Auffusion, a TTA system adapting T2I model frameworks to TTA task, by effectively leveraging their inherent generative strengths and precise cross-modal alignment. Our objective and subjective evaluations demonstrate that Auffusion surpasses previous TTA approaches using limited data and computational resource. Furthermore, previous studies in T2I recognizes the significant impact of encoder choice on cross-modal alignment, like fine-grained details and object bindings, while similar evaluation is lacking in prior TTA works. Through comprehensive ablation studies and innovative cross-attention map visualizations, we provide insightful assessments of text-audio alignment in TTA. Our findings reveal Auffusion's superior capability in generating audios that accurately match textual descriptions, which further demonstrated in several related tasks, such as audio style transfer, inpainting and other manipulations. Our implementation and demos are available at //auffusion.github.io.
The rise of multimodal large language models (MLLMs) has spurred interest in language-based driving tasks. However, existing research typically focuses on limited tasks and often omits key multi-view and temporal information which is crucial for robust autonomous driving. To bridge these gaps, we introduce NuInstruct, a novel dataset with 91K multi-view video-QA pairs across 17 subtasks, where each task demands holistic information (e.g., temporal, multi-view, and spatial), significantly elevating the challenge level. To obtain NuInstruct, we propose a novel SQL-based method to generate instruction-response pairs automatically, which is inspired by the driving logical progression of humans. We further present BEV-InMLLM, an end-to-end method for efficiently deriving instruction-aware Bird's-Eye-View (BEV) features, language-aligned for large language models. BEV-InMLLM integrates multi-view, spatial awareness, and temporal semantics to enhance MLLMs' capabilities on NuInstruct tasks. Moreover, our proposed BEV injection module is a plug-and-play method for existing MLLMs. Our experiments on NuInstruct demonstrate that BEV-InMLLM significantly outperforms existing MLLMs, e.g. around 9% improvement on various tasks. We plan to release our NuInstruct for future research development.
The emergence of large language models (LLMs) has significantly accelerated the development of a wide range of applications across various fields. There is a growing trend in the construction of specialized platforms based on LLMs, such as the newly introduced custom GPTs by OpenAI. While custom GPTs provide various functionalities like web browsing and code execution, they also introduce significant security threats. In this paper, we conduct a comprehensive analysis of the security and privacy issues arising from the custom GPT platform. Our systematic examination categorizes potential attack scenarios into three threat models based on the role of the malicious actor, and identifies critical data exchange channels in custom GPTs. Utilizing the STRIDE threat modeling framework, we identify 26 potential attack vectors, with 19 being partially or fully validated in real-world settings. Our findings emphasize the urgent need for robust security and privacy measures in the custom GPT ecosystem, especially in light of the forthcoming launch of the official GPT store by OpenAI.
Tactics, Techniques, and Procedures (TTPs) outline the methods attackers use to exploit vulnerabilities. The interpretation of TTPs in the MITRE ATT&CK framework can be challenging for cybersecurity practitioners due to presumed expertise, complex dependencies, and inherent ambiguity. Meanwhile, advancements with Large Language Models (LLMs) have led to recent surge in studies exploring its uses in cybersecurity operations. This leads us to question how well encoder-only (e.g., RoBERTa) and decoder-only (e.g., GPT-3.5) LLMs can comprehend and summarize TTPs to inform analysts of the intended purposes (i.e., tactics) of a cyberattack procedure. The state-of-the-art LLMs have shown to be prone to hallucination by providing inaccurate information, which is problematic in critical domains like cybersecurity. Therefore, we propose the use of Retrieval Augmented Generation (RAG) techniques to extract relevant contexts for each cyberattack procedure for decoder-only LLMs (without fine-tuning). We further contrast such approach against supervised fine-tuning (SFT) of encoder-only LLMs. Our results reveal that both the direct-use of decoder-only LLMs (i.e., its pre-trained knowledge) and the SFT of encoder-only LLMs offer inaccurate interpretation of cyberattack procedures. Significant improvements are shown when RAG is used for decoder-only LLMs, particularly when directly relevant context is found. This study further sheds insights on the limitations and capabilities of using RAG for LLMs in interpreting TTPs.
Large language models (LLMs) exhibit superior performance on various natural language tasks, but they are susceptible to issues stemming from outdated data and domain-specific limitations. In order to address these challenges, researchers have pursued two primary strategies, knowledge editing and retrieval augmentation, to enhance LLMs by incorporating external information from different aspects. Nevertheless, there is still a notable absence of a comprehensive survey. In this paper, we propose a review to discuss the trends in integration of knowledge and large language models, including taxonomy of methods, benchmarks, and applications. In addition, we conduct an in-depth analysis of different methods and point out potential research directions in the future. We hope this survey offers the community quick access and a comprehensive overview of this research area, with the intention of inspiring future research endeavors.
While large language models (LLMs) have demonstrated remarkable capabilities across a range of downstream tasks, a significant concern revolves around their propensity to exhibit hallucinations: LLMs occasionally generate content that diverges from the user input, contradicts previously generated context, or misaligns with established world knowledge. This phenomenon poses a substantial challenge to the reliability of LLMs in real-world scenarios. In this paper, we survey recent efforts on the detection, explanation, and mitigation of hallucination, with an emphasis on the unique challenges posed by LLMs. We present taxonomies of the LLM hallucination phenomena and evaluation benchmarks, analyze existing approaches aiming at mitigating LLM hallucination, and discuss potential directions for future research.