Large language models (LLMs) have brought breakthroughs in tasks including translation, summarization, information retrieval, and language generation, gaining growing interest in the CHI community. Meanwhile, the literature shows researchers' controversial perceptions about the efficacy, ethics, and intellectual abilities of LLMs. However, we do not know how people perceive LLMs that are pervasive in everyday tools, specifically regarding their experience with LLMs around bias, stereotypes, social norms, or safety. In this study, we conducted a systematic review to understand what empirical insights papers have gathered about people's perceptions toward LLMs. From a total of 231 retrieved papers, we full-text reviewed 15 papers that recruited human evaluators to assess their experiences with LLMs. We report different biases and related concepts investigated by these studies, four broader LLM application areas, the evaluators' perceptions toward LLMs' performances including advantages, biases, and conflicting perceptions, factors influencing these perceptions, and concerns about LLM applications.
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Large language models (LLMs) have demonstrated impressive language understanding and generation capabilities, enabling them to answer a wide range of questions across various domains. However, these models are not flawless and often produce responses that contain errors or misinformation. These inaccuracies, commonly referred to as hallucinations, render LLMs unreliable and even unusable in many scenarios. In this paper, our focus is on mitigating the issue of hallucination in LLMs, particularly in the context of question-answering. Instead of attempting to answer all questions, we explore a refusal mechanism that instructs LLMs to refuse to answer challenging questions in order to avoid errors. We then propose a simple yet effective solution called Learn to Refuse (L2R), which incorporates the refusal mechanism to enable LLMs to recognize and refuse to answer questions that they find difficult to address. To achieve this, we utilize a structured knowledge base to represent all the LLM's understanding of the world, enabling it to provide traceable gold knowledge. This knowledge base is separate from the LLM and initially empty. It can be filled with validated knowledge and progressively expanded. When an LLM encounters questions outside its domain, the system recognizes its knowledge scope and determines whether it can answer the question independently. Additionally, we introduce a method for automatically and efficiently expanding the knowledge base of LLMs. Through qualitative and quantitative analysis, we demonstrate that our approach enhances the controllability and reliability of LLMs.
In this paper, we study the harmlessness alignment problem of multimodal large language models (MLLMs). We conduct a systematic empirical analysis of the harmlessness performance of representative MLLMs and reveal that the image input poses the alignment vulnerability of MLLMs. Inspired by this, we propose a novel jailbreak method named HADES, which hides and amplifies the harmfulness of the malicious intent within the text input, using meticulously crafted images. Experimental results show that HADES can effectively jailbreak existing MLLMs, which achieves an average Attack Success Rate (ASR) of 90.26% for LLaVA-1.5 and 71.60% for Gemini Pro Vision. Our code and data will be publicly released.
Large language models (LLMs) are increasingly capable of completing knowledge intensive tasks by recalling information from a static pretraining corpus. Here we are concerned with LLMs in the context of evolving data requirements. For instance: batches of new data that are introduced periodically; subsets of data with user-based access controls; or requirements on dynamic removal of documents with guarantees that associated knowledge cannot be recalled. We wish to satisfy these requirements while at the same time ensuring a model does not forget old information when new data becomes available. To address these issues, we introduce AdapterSwap, a training and inference scheme that organizes knowledge from a data collection into a set of low-rank adapters, which are dynamically composed during inference. Our experiments demonstrate AdapterSwap's ability to support efficient continual learning, while also enabling organizations to have fine-grained control over data access and deletion.
Modern language models (LMs) can learn to perform new tasks in different ways: in instruction following, the target task is described explicitly in natural language; in few-shot prompting, the task is specified implicitly with a small number of examples; in instruction inference, LMs are presented with in-context examples and are then prompted to generate a natural language task description before making predictions. Each of these procedures may be thought of as invoking a different form of reasoning: instruction following involves deductive reasoning, few-shot prompting involves inductive reasoning, and instruction inference involves abductive reasoning. How do these different capabilities relate? Across four LMs (from the gpt and llama families) and two learning problems (involving arithmetic functions and machine translation) we find a strong dissociation between the different types of reasoning: LMs can sometimes learn effectively from few-shot prompts even when they are unable to explain their own prediction rules; conversely, they sometimes infer useful task descriptions while completely failing to learn from human-generated descriptions of the same task. Our results highlight the non-systematic nature of reasoning even in some of today's largest LMs, and underscore the fact that very different learning mechanisms may be invoked by seemingly similar prompting procedures.
Frontier large language models (LLMs) are developed by researchers and practitioners with skewed cultural backgrounds and on datasets with skewed sources. However, LLMs' (lack of) multicultural knowledge cannot be effectively assessed with current methods for developing benchmarks. Existing multicultural evaluations primarily rely on expensive and restricted human annotations or potentially outdated internet resources. Thus, they struggle to capture the intricacy, dynamics, and diversity of cultural norms. LLM-generated benchmarks are promising, yet risk propagating the same biases they are meant to measure. To synergize the creativity and expert cultural knowledge of human annotators and the scalability and standardizability of LLM-based automation, we introduce CulturalTeaming, an interactive red-teaming system that leverages human-AI collaboration to build truly challenging evaluation dataset for assessing the multicultural knowledge of LLMs, while improving annotators' capabilities and experiences. Our study reveals that CulturalTeaming's various modes of AI assistance support annotators in creating cultural questions, that modern LLMs fail at, in a gamified manner. Importantly, the increased level of AI assistance (e.g., LLM-generated revision hints) empowers users to create more difficult questions with enhanced perceived creativity of themselves, shedding light on the promises of involving heavier AI assistance in modern evaluation dataset creation procedures. Through a series of 1-hour workshop sessions, we gather CULTURALBENCH-V0.1, a compact yet high-quality evaluation dataset with users' red-teaming attempts, that different families of modern LLMs perform with accuracy ranging from 37.7% to 72.2%, revealing a notable gap in LLMs' multicultural proficiency.
Large language models (LLMs) have achieved remarkable advancements in natural language processing. However, the massive scale and computational demands of these models present formidable challenges when considering their practical deployment in resource-constrained environments. While techniques such as chain-of-thought (CoT) distillation have displayed promise in distilling LLMs into small language models (SLMs), there is a risk that distilled SLMs may still inherit flawed reasoning and hallucinations from LLMs. To address these issues, we propose a twofold methodology: First, we introduce a novel method for distilling the self-evaluation capability from LLMs into SLMs, aiming to mitigate the adverse effects of flawed reasoning and hallucinations inherited from LLMs. Second, we advocate for distilling more comprehensive thinking by incorporating multiple distinct CoTs and self-evaluation outputs, to ensure a more thorough and robust knowledge transfer into SLMs. Experiments on three NLP benchmarks demonstrate that our method significantly improves the performance of distilled SLMs, offering a new perspective for developing more effective and efficient SLMs in resource-constrained environments.
Large language models (LLMs), trained on vast datasets, can carry biases that manifest in various forms, from overt discrimination to implicit stereotypes. One facet of bias is performance disparities in LLMs, often harming underprivileged groups, such as racial minorities. A common approach to quantifying bias is to use template-based bias probes, which explicitly state group membership (e.g. White) and evaluate if the outcome of a task, sentiment analysis for instance, is invariant to the change of group membership (e.g. change White race to Black). This approach is widely used in bias quantification. However, in this work, we find evidence of an unexpectedly overlooked consequence of using template-based probes for LLM bias quantification. We find that in doing so, text examples associated with White ethnicities appear to be classified as exhibiting negative sentiment at elevated rates. We hypothesize that the scenario arises artificially through a mismatch between the pre-training text of LLMs and the templates used to measure bias through reporting bias, unstated norms that imply group membership without explicit statement. Our finding highlights the potential misleading impact of varying group membership through explicit mention in bias quantification
Large language models (LLMs) have been applied to a wide range of data-to-text generation tasks, including tables, graphs, and time-series numerical data-to-text settings. While research on generating prompts for structured data such as tables and graphs is gaining momentum, in-depth investigations into prompting for time-series numerical data are lacking. Therefore, this study explores various input representations, including sequences of tokens and structured formats such as HTML, LaTeX, and Python-style codes. In our experiments, we focus on the task of Market Comment Generation, which involves taking a numerical sequence of stock prices as input and generating a corresponding market comment. Contrary to our expectations, the results show that prompts resembling programming languages yield better outcomes, whereas those similar to natural languages and longer formats, such as HTML and LaTeX, are less effective. Our findings offer insights into creating effective prompts for tasks that generate text from numerical sequences.
Large language models (LLMs) have recently shown impressive performance on tasks involving reasoning, leading to a lively debate on whether these models possess reasoning capabilities similar to humans. However, despite these successes, the depth of LLMs' reasoning abilities remains uncertain. This uncertainty partly stems from the predominant focus on task performance, measured through shallow accuracy metrics, rather than a thorough investigation of the models' reasoning behavior. This paper seeks to address this gap by providing a comprehensive review of studies that go beyond task accuracy, offering deeper insights into the models' reasoning processes. Furthermore, we survey prevalent methodologies to evaluate the reasoning behavior of LLMs, emphasizing current trends and efforts towards more nuanced reasoning analyses. Our review suggests that LLMs tend to rely on surface-level patterns and correlations in their training data, rather than on genuine reasoning abilities. Additionally, we identify the need for further research that delineates the key differences between human and LLM-based reasoning. Through this survey, we aim to shed light on the complex reasoning processes within LLMs.
While large language models (LLMs) have demonstrated remarkable capabilities across a range of downstream tasks, a significant concern revolves around their propensity to exhibit hallucinations: LLMs occasionally generate content that diverges from the user input, contradicts previously generated context, or misaligns with established world knowledge. This phenomenon poses a substantial challenge to the reliability of LLMs in real-world scenarios. In this paper, we survey recent efforts on the detection, explanation, and mitigation of hallucination, with an emphasis on the unique challenges posed by LLMs. We present taxonomies of the LLM hallucination phenomena and evaluation benchmarks, analyze existing approaches aiming at mitigating LLM hallucination, and discuss potential directions for future research.
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